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A Ting device update: here now, coming soon and beyond

Photo by Ting Employee Frank Lemire

It has been an exciting month since our last device update. While it has certainly been the most challenging in our short lifetime, we continue to make improvements and learn valuable lessons. We had anticipated further stress on the device ecosystem as a result of the deployment of LTE, but we were a little surprised at some of the issues we encountered. There is an expression “it is always darkest before the dawn,” and while we have had some challenges in the last 30 days, we are quite optimistic that things are going to get better in the near term.

As a public company, there are restrictions around how much information we can share in regards to our sales performance, but I can say that we have been doing well in spite of having some holes in our device lineup. This has placed additional stress on our inventory, but unlike many of the other challenges we have faced, we are thrilled to have this problem! Thanks to all who have helped spread the word!

Ting devices available now or coming soon

One of our most popular devices, the LG Optimus S, has sold out as of last week. We were always planning to replace it with the next generation model, but we were caught short-handed and had hoped to have it around for a little longer. The new Optimus Elite will be made available for sale as soon as we have confidence in shipping dates. Hopefully this will be online for pre-order in the next two weeks. We are working on getting some more Optimus S at a reduced price point, but can not confirm this today.

The Samsung Conquer is back in stock after being on backorder, however this device will no longer be available once we sell our current inventory. So if you are planning on getting this device, order soon!

The Samsung Transform Ultra is a very capable and popular device. We’re pleased to report we have it in stock again. After slipping into a backorder state recently, we have a good supply and expect to have it in our lineup for the next few months. We have had lots of positive feedback from customers on this well designed phone.

In the feature phone segment, we know there is a LOT of demand for a flip phone. Due to circumstances beyond our control, we have had a hole in this segment for longer than we would like. The Kyocera Brio is a great value in the low-end, but for those who MUST have a flip phone, we expect to offer the Samsung M370 for pre-order in the next 2-3 weeks.

Looking further ahead…

Early in the fall we expect to offer a new Samsung slider at a great price point. It looks like we will also have a feature phone designed for seniors. That is, it has a large, easy to see and use numeric pad NOT a built in bingo app. Perfect for getting Grandma and Grandpa saving with Ting.

We are in the process of building in support for LTE within our backend systems, and while it is not that big of a job for our rockstar development team, there are some dependencies outside our control that prevent me from giving a firm launch date today. This is a high priority for us though, as many of the iconic devices we plan on offering in the fall will be LTE devices.

The LG Viper will be our first LTE device, available for ~$365 when we launch LTE. The Samsung Galaxy S3 and HTC Evo 4G will be available shortly thereafter, barring any issues outside our control.

We have had a lot of demand for the Google Galaxy Nexus, and have spent a lot of time working on being able to get it for you. Because it is an LTE device,  we must first launch LTE before making it available. I wish I could tell you that I am certain we will be able to get it after we launch LTE, but as of this morning I can not do that. Rest assured we are working on it, and if there is any way we can, we will.

The word on Windows 8 devices is that we are waiting for more information on what the roadmap looks like for later this year. My sense is that these plans are being finalized now / soon, and once we have more details we can properly evaluate how that might work for us. We have had a lot of demand for Windows devices, and we hear you!

Ting devices: On sale now!

As a token of our appreciation to everyone who has provided us with feedback, promoted our services, helped out other customers in the forums, or just been patient in waiting for devices to ship or become available, we are having an impromptu “it’s summer and we are always learning more about the device supply chain” sale (catchy title, no?) on some devices. Anyone who bought these devices in the last 30 days can contact customer support to get a credit for the difference.

The Samsung Galaxy S2 (white) is back in stock, and we are pleased to offer it for $435, saving you $50!

After some supply issues, we are relieved to have the Huawei Express Mobile Hotspot back in stock and available for sale, at a reduced price of $110! Supplies are limited though, so don’t delay if you want one.

We have also reduced the price for the Sierra 250U 3G/4G USB data stick as of today, and is a great value for Windows users. Once we sell through our current inventory they will no longer be available.

If you are interested in having us contact you with breaking device news as it happens, you can sign up for our red alert, super special, breathless, breaking device news mailing list using the form below, or follow us on Facebook / Twitter.

As always, thanks for your comments, questions, and support of Ting!

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