As promised from some threads in our customer forums, here is an update on the device landscape. Up to now, we have not shared a lot of information about our device roadmap, which upon reflection seemed very “un-Ting-like”. We want to change that going forward.
We have learned a lot about the device supply chain and marketplace since launching Ting six months ago. There are lots of moving pieces and factors to keep track of, and we have made some good progress in refining our approach and learning from our experiences. We have intentionally not said a lot about future devices as we want to be sure what we tell you is reliable (we hate vapor-ware), and we have been figuring out the challenges relating to managing a lot of physical inventory and an ever changing device landscape.
One of the big factors stressing the supply chain currently is the launch of LTE services and devices. In fact, this quarter is probably one of the more stressful periods in terms of device information / availability. Since LTE is a new protocol, there are lots of additional steps that are required in order to launch and deploy it. As a result of this overhead, the entire device ecosystem has been under extra pressure. The good news is that this will not happen again soon, and it looks like the majority of the work has been done, so we can see the light at the end of the tunnel.
Ting wireless network services are provided on the Nationwide Sprint Network* and we have some restrictions on which devices we can make available to our customers as they must be approved for use on that network. There can be small delays for new devices becoming available to us as a result of either inventory constraints, or MVNO specific testing that must be completed.
We want to bring you the best devices as soon as possible, and we are working closely with our partners to continually improve our ability to do so. We are pretty happy with what we have been able to offer to date, and are quite optimistic things are only going to get better.
Some of the devices we expect to be able to offer to Ting subscribers sooner than later include the LG Viper 4G /LTE, the LG Optimus Elite, and HTC EVO 4G LTE. I can not say when we will get any of these devices as there are some elements that are still outside our control, but we will take pre-orders for these devices when we have more certainty around delivery dates.
If we look a bit further out, I expect to be able to offer the Samsung Galaxy S3 as well.
We have had some demand for the Samsung Galaxy Nexus and we are working on it. If we can resolve the logistical issues in the near term, we will be glad to offer you this device.
In the feature phone segment, there have been some significant supply issues outside our control that have delayed our launch of the Samsung M370. We still expect to offer this device, but it could be 8-10 weeks before we can do so. We recently added the Kyocera Brio (after getting lots of requests from customers) which has been selling quite well and getting excellent reviews.
We have no plan to offer RIM devices at this time. We are open to the Windows Phone, but do not have anything firm to tell you at the moment.
That is what I can share with you today.
There are a couple of initiatives we are working on that I can not talk about at the moment, and to be honest they could take a very long time to bear fruit (cough), but rest assured that we are working very hard on a couple of exciting things.
Please feel free to join the conversations in our forums and ask specific questions there. There are some interesting threads on devices. If you follow us on Facebook or Twitter, you will be notified about new devices as we make them available.
* Although Sprint provides Ting subscribers access to
its wireless network and to its wireless services, Ting is responsible to the Ting subscribers for the service. Please call Ting with any questions or comments about services.
* Sprint is a trademark of Sprint Nextel.