Ask an Exec: Customer support – How do you do it? Jesse Simms • June 17, 2014 if( has_post_thumbnail( $post_id ) ): ?> endif; ?> In today’s Ask an Exec, James M from Facebook wonders how we’re able to provide top-notch support to all of our customers, each and every day. Ross Rader, the man behind the plan and VP of Customer Experience at Ting, explains our motivation behind providing great service and the processes in place to ensure we don’t get overwhelmed. Watch our video below to learn more! Ask your questions and we’ll do our best to have a member of our executive team get you an answer! Send your questions through Twitter with the hashtag #AskTing, on Facebook, Google+ or just by commenting on one of our Ting Ask an Exec videos on YouTube.