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Ask an Exec: How does the training process work for customer advisors?

In today’s Ask an Exec, we’re asked how the training process works for our customer support team.

Ross Rader (VP of Customer Experience here at Ting) describes our initial training method and how we’ve switched to a more hands-on, comprehensive approach. These training improvements help new advisors quickly develop confidence and leaves them better equipped to give you a no hold, no hassle experience.

Thanks to Brent M for the question on Facebook.

 


Ask your questions and we’ll do our best to have a member of our executive team get you an answer!

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