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How does Ting measure its support center efficiency?

Support center efficiency with Ross Rader

Today’s Ask an Exec question comes from Jake V on Google+, who asks how and what metrics we use to evaluate the support center efficiency.

Ross Rader, VP of Customer Experience at Ting, discusses exactly how we use data to ensure we meet our goal of no hold, no transfer phone support and email support response times measured in hours as opposed to days.

Check out the video below to learn more!

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