Welcome to the latest episode of Behind the Scenes!
This week we speak with Chi, the Manager of Customer Experience Operations at Ting. As a team lead, she focuses on the training and development of customer advisors to ensure they’re aware of the latest and greatest things happening at Ting. From promotions, new devices, website changes and more, Chi’s team documents and communicates these updates internally to guarantee nothing will surprise our advisors. The team’s main purpose is to set our agents up for success, so that when calling for help, you’re talking to someone who’s got all the latest information at hand!
Learn about Chi’s thoughts on the Ting company culture along with some unique experiences she’s had on the phone.
What department do you think we should interview next? Let us know in the comments!
Thanks for watching!