Behind the Scenes: Customer Service with Tara Jesse Simms • January 21, 2014 if( has_post_thumbnail( $post_id ) ): ?> endif; ?> Welcome to the first episode of our new bi-weekly series, Behind the Scenes! This week we’re showcasing an excellent member of the customer service team, Tara! As a Quality Assurance Specialist, she identifies key issues and finds effective solutions to these problems. Monitoring the communication between advisors and Ting customers, Tara has a crucial role in maintaining the great customer service (if we do say so ourselves) that Ting customers deserve and expect. We chat with Tara to learn more about her position at Ting, daily duties, some memorable experiences and more. What department do you think we should interview next? Let us know in the comments! Thanks for watching!