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Gaming for a living: Meet Neeb, Ting’s pro gamer

I recently had the chance to watch the World Championship StarCraft (WCS) Summer Championships live at DreamHack Montreal and meet Alex Sunderhaft, aka Neeb – the up and coming New York StarCraft 2 player who’s been repping Ting all across the globe.

While just 18 years old, Neeb has been around the scene for several years, placing top 12 in WCS Season 1 America 2014 just after turning 16. An exceptional talent when it comes to StarCraft, Neeb decided to switch to the Protoss race two years ago and saw his success rise even further – a rare move in StarCraft 2 but one that has definitely paid off.

Since picking up Neeb, he’s posted some amazing results at World Championship Series Premier events. In just five months, Neeb has placed second at both DreamHack Austin and IEM Shanghai, third at WCS Copa Intercontinental, top four at DreamHack Montreal and top eight at DreamHack Tours and DreamHack Valencia.

Ting Internet support with Paul

Meet Paul, Ting Internet Customer Advisor at our St. Catharines office.

It’s not just our customers who are excited about gigabit fiber Internet – Paul shares the same enthusiasm. With two towns up and running (and two more on the way), Paul spends his days chatting with Ting Internet customers and enjoys helping them out however he can.

Holly Springs, meet City Manager, Todd Rubin

Ting Guy

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Meet Ting’s new City Manager for Holly Springs, Todd Rubin.

He wants to be known around town as the “Ting Guy.” So as the face of Ting, he’ll be attending community events and he’ll be sparking conversations about high-speed fiber Internet. He’ll be the one to talk to if you’re curious about the work Ting is doing here in Holly Springs. He’ll also be liaising with local government, utilities and other representatives so things continue to run smoothly with the network roll-out.

He certainly has his work cut out for him as fiber network construction has begun and pre-orders continue to flow in. But we feel Todd’s got what it takes to be an outstanding ambassador for the Ting brand — as well as for the town of Holly Springs — since he’s passionate about both.

Hello, St. Catharines

As Ting has grown, so has our need for space.

About a year ago, we opened a brand new office specifically for Ting customer support. About an hour and a half away from Tucows’ main location, St. Catharines is a hotbed for tech talent and the perfect place to find eager, smart and friendly Customer Advisors.

Offering a relaxed, modern environment, Ting’s new space has everything our agents need to put their best foot forward. A state-of-the-art kitchen and video game lounge are just a couple of the perks of working from the St. Catharines office (let Nicole and Deb tell you more in our latest Customer Advisor spotlights).

Find out why we chose St. Catharines for our new support space and get a glimpse of the office in our video below. You’ll hear from Marco Marino, Economic Development Officer for the City of St. Catharines, along with Ross Rader, Ting VP of Customer Experience.

A pitch of a different kind

Ting’s VP of Networks is invited to throw out the first pitch at a Holly Springs Salamanders game. Will he do the Ting name proud? Or will he pull a Baba Booey?

Behind the scenes: Managing phone orders with Nicole

If you’ve ever ordered a phone from Ting, chances are Nicole’s taken a look.

Nicole, known as “Nickle” here at Ting, is our Order Specialist, helping manage the day to day ordering of smartphones in the Ting shop, while monitoring fraud, replacements and more.

Like last week’s behind the scenes, we took a trip to our brand new office in St. Catharines, Ontario and chatted with Nickle about her role here at Ting, why she enjoys working here and a memorable customer experience.