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How we Work part 1: A look behind the scenes at what makes Ting tick

How we Work is an ongoing series where we’ll be talking about the software and services we use every day to communicate, collaborate and generally get the job done. In this first instalment, we’ll lay the groundwork to give a bit of background into the culture at Ting.

ting_logo_3Here at Ting, we’re a diverse, in some cases geographically dispersed team. We’re basically a start-up within an established Internet company. If there’s ever a problem, be it with communication, collaboration, meetings or whatever, our first instinct is to look to technology for a solution. As with any medium sized company, we have an array of teams and departments, each with their own needs, skills, goals and work styles. Obviously, it’s important to ensure that everyone is working toward the same larger goal. Development on Ting (both the service and the website) uses agile methodology. Development milestones come every two weeks. Everything the various teams have been working on for the prior couple of weeks is committed to the live site. We call these two week period “sprints.” True to its name, agile methodology allows us to be more responsive and to make changes and improvements quickly. It’s not uncommon for a customer-driven request to be brought up early in the week and show up on Ting later that same week.

Behind the Scenes: Talking dev with Evgueni

In today’s episode, we chat with someone who’s truly “behind the scenes” here at Ting.

Evgueni (predominantly known as “EP” in the office) is the Director of Mobile Engineering and the brains behind our entire backend system. From billing, usage tracking, promo codes and much more, EP has coded many of the services and tools that are essential to Ting’s success.

Learn more about Evgueni and his unique role at Ting in our video below. We’re pretty certain you’ll come to love him just as much as we do.

Behind the Scenes: Product management with Justen

In today’s Behind the Scenes we talk to Justen, the resident smartphone-addict here at Ting.

Justen regularly works with our marketing, development and support teams to improve our services and provide the best possible experience for customers. From road trips to app launches, Justen’s dedication has played a major role in Ting’s recent success.

Justen talks devices, his role, and just how different Ting is from other providers in the US. Learn more about Justen in our video below!

Behind the Scenes: Customer service with Sam

For today’s episode of Behind the Scenes, we talk to an excellent Ting Customer Advisor, Sam! If you’ve ever given our support line a call, you may have been surprised when a real human being picks up the phone. For some people, this fact is even too hard to believe!

Sam discusses the work environment here, why she enjoys helping customers and provides some insight to anyone considering a career at Tucows.

Behind the Scenes: Big data with Graeme

Today, we speak with Graeme Bunton, Manager of Information Systems here at Ting. Boiled down to its most basic, that means he wrangles reams and reams of data and whips it into shape so it can tell its story.

Supporting every team with the intelligence information they need, Graeme plays a critical role in Ting’s success. The data that Graeme and his team churns out helps Ting (and other divisions within Tucows) to constantly improve and gives insight that’s invaluable in daily decision making.

Learn more about Graeme and get a little insight into how Ting uses data to guide decision making in today’s Behind the Scenes!

Behind the Scenes: Communications with Andrew

In today’s Behind the Scenes we chat with the communications king of Ting, Andrew Moore-Crispin. On the scene since day one, Andrew’s played an integral role in launching Ting and developing our unique brand. From his clever device copy, creative blog posts, content strategy and marketing insight, Ting would not be the same without the legendary AMC. And while it’s hard to look past those deep, omniscient hazel eyes, rest assured – he’s more than a pretty face.

Andrew enlightens us on the state of the mobile industry, the only contract that exists between a customer and a carrier and much, much more.