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We invited a customer to Ting HQ. You won’t believe what happens next*

We have a couple of missions here at Ting. One is to change the mobile industry in America (no big deal) and another is to “surprise and delight” our customers at every opportunity.

As missions go, we feel like these are pretty good ones.

We have a group of customers we call the Ting Ground Crew. This geographically scattered group of student ambassadors spread the word on Ting with fellow students. They share ideas in the Ting Ground Crew groups online, they encourage each other and talk about their experiences.

One Ting customer and Ground Crew member in particular stood out: Joe Murray.

We know paying for college is tough. We figured maybe Joe could use a bit of help.

We invited him to Ting HQ for what he thought was an interview on his experiences with the Ting Ground Crew. Little did he know, though, we had more than just an interview (and some Ting swag) in store.

Take a look.

*Or maybe you’ll totally believe what happens next. I don’t know you personally. I don’t know what you will or won’t believe. I mean, what’s unbelievable to me might seem totally reasonable to you. Just watch the video, OK?

Ting is giving away $10,000. Just because.

For no real, discernible reason, we have decided to give a customer and member of the Ting Ground Crew, Joe Murray, a check for $10,000!

Joe thinks he’s flying to our head office for an interview, with no knowledge of what’s actually in store. Within the hour (around 3:00 PM EST), we’re busting into his interview and surprising him with a massive check! We’ve embedded the live stream directly below so you can watch how it all went down. We’ve also released a 2 minute edited version with all the highlights!

Thanks to Joe for being awesome and for helping spread the word about Ting.

Behind the Scenes: Product management with Brad

In this week’s Behind the Scenes, we chat with Brad C., Associate Product Manager at Ting!

As a Product Manager, Brad communicates with a number of departments and touches almost every aspect of Ting. Whether weekly meetings with our network partner Sprint, constantly working with our developers to bring new features to the Ting site, ordering new Ting devices or hanging with the marketing team, Brad does it all.

Find out Brad’s thoughts on why Ting is a different mobile provider, some of his major responsibilities, key projects he’s proud of and why he enjoys working here!

Come hang with the Marketing team!

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At 3pm EST tomorrow (April 3), the Marketing team will be hosting an informal hangout where you can ask us your most burning Ting questions. Join us for a chance to win a mystery prize! To enter, submit a question below, or ask one during the hangout. We’ll be answering your questions live and picking one lucky person at the end to win the prize.

To join the hangout, simply go to ting.com/hangout at 3pm.

See you there!

 

Behind the Scenes: Customer service with Brennan

This week, we hang out with Brennan Valenzuela, a Senior Support Advisor on the awesome Ting Customer Experience team. He’s a well known face around the Ting office and an always positive voice in Ting’s social media efforts. He likes reading and long walks on the beach. We made that last part up… but it feels right.

In addition to mentoring junior Customer Experience agents, Brennan acts as a liaison for Ting and our network partner Sprint™*, helping to smooth over any points of friction that may arise.

Take a minute to meet Brennan. Chances are, you’ll like him as much as we pretend to do!

Behind the Scenes: Customer service with Nick

Today’s Behind the Scenes features Nick, a Customer Advisor at Ting.

Nick is a friendly guy who excels at chatting with customers and solving their issues. If you’re ever having problems with your Ting device, Nick is your man. As a tech-whiz, he is great with troubleshooting and will do his best to get your smartphone back in top shape in no time.

Nick sheds some light on how Ting is different from other mobile providers, what he enjoys about the company and some memorable experiences on the phone!