Bringing your eligible, inactive Sprint device to Ting is now real. Like live on the Ting site, not hidden behind any barriers and ready to go real. Today, we’re launching the bring your inactive Sprint device to Ting public beta with official support for seven devices:
- HTC EVO 4G
- HTC EVO 4G LTE
- HTC EVO 3D 4G
- HTC EVO Shift
- LG Optimus S
- LG Viper
- Motorola Photon 4G
- Motorola Photon Q
- Samsung Galaxy SII Epic 4G Touch
- Samsung Epic 4G
- Samsung Nexus S
- Samsung Galaxy Victory
- Samsung Galaxy SIII
- Samsung Galaxy Note II
Why isn’t the supported devices list longer?
As the old saying goes, it’s not the length of the list it’s how much of the device market it covers by volume (or something like that). Based on the data we collected with our various bring your own device surveys and in the early closed beta phase, we’ve got around 80% of the devices people want to bring from Sprint to Ting covered with these seven devices.
We’ve mentioned previously that BlackBerry, iPhone, and Push to Talk (PTT) devices cannot make the move to Ting at all at present. Also, Boost and Virgin Mobile devices are out of the running entirely, despite the fact that they also work on the Sprint network.
There are a few different reasons we’re not officially supporting the remaining models on the unwieldy “whitelist” at present.
- It is a 3G device without MMS that we haven’t explicitly tested.
- It is a 3G device with MMS for which we don’t yet have the step-by-step instructions to reprogram the MMS settings.
- It is a 4G WiMAX device for which we don’t yet have instructions to reprogram the MMS and 4G data settings.
This is where the Ting community comes in: If you try to bring a device other than the seven officially supported phones over through the bring your inactive Sprint device to Ting open beta, we’d love to hear from you; we’ll be using your feedback to build out our supported devices list.
I’m ready to bring my device to Ting. What now?
The bring your inactive Sprint device to Ting online app is designed to keep things simple and make it so anyone with one of the Sprint devices listed can just click a couple of buttons and turn it into a Ting device.
Please note: a device that’s currently active on the Sprint network cannot be brought over. It must be deactivated first. If you can make phone calls from your Sprint phone now, it’s an active device and you’ll have to give Sprint a call to cancel service.
Porting is also a bit of a ordeal as it stands. If you need to bring both your device and your number over to Ting, you’ll have to find an intermediary home for your mobile number while the switch happens. Early beta testers who needed to bring their number along for the ride successfully ported their number to an existing Ting device or to Google Voice, went through the process to turn their Sprint device into a Ting device, activated on Ting and then brought their mobile number back.
For officially supported devices, we’ll notify you with an email that includes the simple instructions you need to configure these settings as soon as your device is ready to be activated on Ting. You can also find complete instructions on our BYOD help site.
My Sprint device isn’t officially supported. Why has fate so cruelly turned against me?
Fate can indeed be a fickle mistress. All hope is not lost though.
The bring your inactive Sprint device to Ting process can work for other Sprint devices that we’re not supporting in this public beta. There’s an active forum running on the Ting help site about bring your own inactive Sprint device to Ting and which devices our customers have been able to activate thus far.
Bringing over an unsupported device is something you can try, but not if you can’t handle surprises. It could (should) just work and your inactive Sprint device will be instantly and magically turned into a Ting device, ready to be activated. On the other hand, it might not and it could wreck your day. That’s not likely, but file this under “Don’t say we didn’t warn you.” In this latter case, you’d have to call Sprint to reactivate your device if you wanted to use it on their network. Or you can work with the Ting community to figure out what went wrong and set it right.
We’ll continue to work with the Ting community as they (you!) try out the bring your own inactive Sprint device process on devices we don’t currently offer support for. As we compile these success stories and any pratfalls along the way we’ll be able to add more devices to our supported list.
Do you have an eligible, inactive Sprint device you’re looking to bring to Ting? Are you waiting for us to add support for a specific device? Let us know in the comments or reach out on Twitter or Facebook!