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Redditors share seven Ting hacks to help you save money on mobile

The Ting subreddit is a great place to discuss everything related to Ting service, smartphones and the US mobile industry in general.

We’re constantly seeing discussions that help redditors have a better experience with Ting, sharing ways to help minimize data, minutes and text usage. Smartphones offer so many features that it’s easy to miss out on useful apps and settings that can have a big impact on your monthly phone bill (if you’re with a pay-for-what-you-use provider like Ting).

While our Ting tips do a pretty good job of digging into the basics, redditors are on another level when it comes to overall smartphone knowledge. So, we decided to ask the community to share the #1 phone trick or hack they use to lower their monthly Ting bill.

We’ve listed our seven favorites below – take a look.

#TingIt: Monthly winners

We recently decided to launch a fun #TingIt social media contest where we’ve been inserting a Ting sticker into every Ting SIM card we ship out and asking you to stick it, snap it and share it for a chance to win $100 in Ting credit. Each month we’ll select the two $100 credit winners, picking our two favorites across Facebook, Instagram and Twitter.

Full details are on the back of the Ting sticker (shown below):

#TingIt

We received a bunch of great photos so far have selected the monthly $100 Ting credit winners for September and October – thanks so much for all your submissions.

This promotion will run indefinitely, so keep an eye on Ting’s Facebook, Twitter and Instagram pages for our favorite #TingIt photos posted each month.

Ting customer spotlight: Josh P

The Ting subreddit is a space for ongoing conversations about Ting and the US mobile industry in general. From questions, suggestions, shout-outs, Ting hacks and much more, it’s a great place to get quality, honest information about Ting.

Recently, Josh was looking around for cheaper cell phone alternatives and stumbled upon Ting on reddit, realizing it would integrate well with his Google Voice + VoIP landline combo and save him $35 a month in the process. After making the switch, Josh took to the Ting subreddit to share his setup with other redditors and explain why Ting was the perfect fit.

We were intrigued by this “communication trifecta” Josh mentioned and reached out to see if he’d be up for a chat. Josh was glad to tell us more of his story, explaining how this phone system works, the reasons he likes Ting, how much he’s saving and more.

Ting customer spotlight: Ryan M.

guywithphoneA few weeks ago on the Ting Facebook page, we shared one of our weekly discussion posts and received some great comments from our Facebook fans. One of our customers, Ryan, responded to the post and was randomly selected as a lucky winner of a $25 Ting service credit. (If you’d like the chance to win some credit and/or Ting swag every week, Like us on Facebook.)

After adding $25 to his account, we noticed Ryan had been a Ting customer for over two years and had racked up a ton of referral credit since making the switch. As a veteran user, we asked Ryan if he would be interested in chatting with us about his experience with Ting, to help those who may be apprehensive about leaving a well-known provider for a low-cost cell phone carrier like Ting.

Fortunately, he was happy to speak with us! Ryan was eager to share his story, from his initial reasons for leaving AT&T to his current thoughts about Ting mobile service and more.


#TEAMTING – Brad Reed

#TEAMTING is a series where we showcase some of our favorite Ting customer stories, whether from an individual, a family, a tech-head or a retiree.

The Reed family live in Texas and have been Ting customers for over a year and a half. They’ve saved an average of $210 per month on their cell phone bill since making the switch to Ting.

“Our usage patterns are exactly the same as they were prior to our switch. If anything, we are less worried about using more data or minutes than we were before.”

Brad, his wife and two daughters each use a smartphone on Ting across both nationwide network offerings. Brad explained why Ting mobile was the right choice for his family:

Why is Ting so cheap?

We’re not going to lie to you. We respect you too much for that.

This post is here so that people using the search term “why is Ting so cheap?” get the whole story and details on “why is Ting so cheap” from us rather than getting half the story elsewhere.

Ting is indeed “cheap,” relative to what other carriers charge. The word “cheap” has negative connotations so we prefer to call ourselves inexpensive and our customers smart. Our no-hold customer service policy where you call and a real, live person picks up the phone ready to help isn’t what you’d expect from a “cheap” carrier. That said, we’ll stick with “why is Ting so cheap” for this discussion. If only because that’s probably the search term that brought you here.

We’d love if you’d read on and let us explain how Ting is inexpensive as opposed to cheap too.

That said…

Why is Ting so cheap?

adoreting-slider (cropped)With Ting, the average monthly cost per device is $23 and the average Ting bill is $31.50. Ting service is on the Nationwide Sprint* network and a nationwide GSM network, which both offer the latest and greatest network access (Tri-Band LTE and 4G/LTE).

We offer voice roaming (including text messages) on the Verizon and AT&T network at no extra charge should you find yourself in one of the few places our carrier partner’s don’t reach.

More though, the way we approach mobile is fundamentally different. It all boils down to this: We think people are smarter than the mobile service status quo gives them credit for.

Pay for what you use

Screenshot 2014-01-30 13.39.32Rather than lock you into a plan, Ting instead offers simple and easy to understand rates. You start out the month with a flat $6 per active device on your account. As (or if) you use minutes, messages and megabytes of data, you move through the small, medium and large service levels until you reach XL. If your account goes beyond XL for minutes, messages or megabytes, you pay a very reasonable 1.9¢ per voice minute, ¼¢ per text message and 1½¢ per megabyte of data.

Without changing your mobile habits at all, chances are Ting will save you money. Taking a simple step like using Wi-Fi at home and / or in the office though, you can save even more.

Compare that with a bundled mobile plan where you’re really picking the plan that fits the least poorly of the lot.

Stuff that should be included is included

Other cell phone service providers want to charge a per-device fee for things like tethering, three-way calling, voicemail, caller ID and so on. With Ting, these things are included at no extra charge.

It just makes sense.

Tools that put customers in control

Screenshot 2014-01-09 14.52.08If there was an award for the cleanest and most powerful customer control panel, we’re pretty confident The Ting account dashboard would take the prize.

We don’t hide any capabilities and we put the power in our customers hands.

Want to set a hard cap on a device under your account so that data is disabled once it reaches a threshold you choose? No problem. Want to turn tethering on or off for a device on your account? Go ahead. You can activate and deactivate devices, turn services like international calling, picture and video messaging and many more on or off in your dashboard.

With Ting, you’re in the driver’s seat.

No “free” phones

ETFpicOther carriers offer $0 or otherwise heavily subsidized phones in exchange for you signing a contract. They recoup the money they fronted you (and then some) in the form of inflated service costs and recovery fees.

That’s not our MO.

With Ting, you can get a new device or buy refurbished from us. We sell devices at or at very near our own cost. Therefore, we don’t need to recoup that money elsewhere and we can instead focus on and invest in customer service.

Sustainable business

We earn a fair and sustainable margin on the service we sell. We don’t load you down with confusing bundled plans and we don’t saddle you with 1,000 voice minutes just because you want a gig of data. Similarly, we don’t charge recovery fees or try to squeak extra line items past you.

We’d rather be clear and upfront about our offerings because we believe that people are smart enough to make the decision that’s right for them. So far, so good on that front!

No hidden BS

You know what they say about death and taxes. We can’t help you with the former… but we can promise we won’t add to the pain of the latter by charging recovery or disbursement fees.

With Ting, the tax you pay is the tax we’re legally required to collect and remit on your behalf. No more, no less.

We’ll never tack on extra fees or ding you for something as simple as turning on tethering or activating your voicemail.

Cheap vs. inexpensive

Now, for the all-important differentiation between “cheap” and “inexpensive.”

Cheap is cutting customer service to the bone and / or outsourcing.

Cheap is offering only a couple of undesirable devices and asking customers to settle in exchange for a low monthly cell phone bill.

Cheap is telling people how to use their cell phones and then penalizing them if they don’t do things your way.

Cheap is running a crappy Compuserve-era web site.

These, and the many other examples we could rhetorically provide, is why we prefer to say Ting offers inexpensive cell phone service to smart people as opposed to cheap cell phone service.