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Parents are conflicted when it comes to kids and cell phones

kids and cell phones

Kids and cell phones survey

Ultimately, parents agree that kids need cell phones. So what’s with all the worry?

To get some answers, we shared a digital family lifestyle survey with Ting customers in our July newsletter. 1,565 parents with children under the age of 18 who have cell phones responded to the survey.

Truth be told, we didn’t expect parents to be so conflicted on the issue of kids and cell phones. While parents generally seem to be on board that kids should have phones from a utility perspective, they’re also incredibly worried about what their kids are doing with their cell phones as well as the long-term consequences.

Instagram giveaway! Win one of three Moto back-to-school prize packs

instagram giveaway

Back-to-school Instagram giveaway

Need some gear for going back to school? Are you on Instagram? Head over to our Ting page and enter our Back to School Instagram giveaway.

We’re giving away some Moto prize packs filled with gear and swag. Enter before September 5 to be considered for our draw.

The kids and cellphones survey

We’ve been thinking a lot about kids and cell phones lately. Are parents worried about their kids having their own cell phones? Is phone safety top of mind for parents? Do schools have rules when it comes to cell phones?

To get some answers, we shared a digital family lifestyle survey with Ting customers in our July newsletter. 1,565 parents with children under the age of 18 who have cell phones responded to the survey. Ultimately, parents agree that kids need cell phones. Let’s take a look at the data.

Small businesses can do more with fiber Internet

charlottesville small businesses
Soundwave Consulting is a digital marketing and advertising company located in the heart of Charlottesville, VA, on the Downtown Mall. Soundwave got its start in 2015 when President and Founder Justin Pietro decided it was time to open his own business.

“Before this, I played and produced music. After college, I was working in a warehouse and doing music on the side.”

Justin had an accident on the job which injured his ankle and required multiple surgeries to get him back on his feet. That meant a lot of downtime and time to spend online.

“I started marketing and advertising for myself and, over the course of time, there were a couple of bands I started to help out with. Eventually, I linked up with Eric Smith and Lem Oppenheimer, two of the founders of Easy Star Records, and things just snowballed from there.”

Update on recent device issues

Over the past week, we had a small system failure that knocked a few thousand Ting devices temporarily offline. Some of you reading this might have experienced that failure directly. Many others will have experienced unusual hold times trying to get to our support team as we were dealing with that inflated, failure-related call volume. I wanted to take the opportunity here to explain and apologize to all of you.

Our GSM network provider was performing a planned migration to a new backend system that Ting and other “wholesale partners” like us use to provision and manage our customers on the network.

(As a complete aside, referring to our GSM network provider reminds me how much I loved how everyone would cringe every time Harry said Voldemort. And he was all, “Yeah, I said Voldemort. Please, I’ve defeated him like five books in a row now, I’ll say his name if I want to.” Sorry, anyway…)

This was a change that was not even intended to affect us at all. It was certainly not intended to affect any of our customers. As it was explained to us, devices would seamlessly find their way from the old system to the new system without any outage or inconvenience.

We tested the migration on dummy accounts and experienced no problem. Then we started to cautiously migrate small batches of real customers on Wednesday, July 25 and everything was going smoothly. When we scaled it out further on Thursday and Friday, we started encountering the failures.

Most phones were able to reconnect to the network when restarted. But customers understandably had no way of knowing that and reached out for support. Meanwhile, some IoT (Internet of Things) devices that could not easily be accessed and restarted were more difficult to address.

Between guiding customers through those restarts and managing some fixes with our network provider remotely, it seems that we have gotten through the outages now. Devices seem to be working properly and our support team is answering calls at the speeds you have come to expect.

But we are truly sorry that we did not do a better job identifying these issues and addressing them before they ever affected any of you. You trust us to protect you from exactly these sorts of technical failures and to be accessible to you any time you need us. We take that trust seriously and we will be smarter, more diligent and more cautious in the future.

Thank you for your patience.

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Become a Ting ambassador

Ting ambassadorHave you had lots of success with our refer a friend program? Love Ting? Have you saved a ton of money since making the switch to smarter mobile?

You can become a Ting ambassador at work and spread the word about smarter mobile. Sign up to be considered for an awesome affiliate program. If we’re a good fit, we’ll send you a kit with posters, postcards and swag to help you promote Ting.

You’ll get credit for every person you send to Ting who signs up.

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