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Verizon Plans – More for More


Verizon created a lot of excitement a few days ago when they announced that they were bringing back unlimited data plans. Out of curiosity (and maybe some fear), I ran the numbers on what Ting customers paid in January compared to each of the new Verizon plans:

With one device – 97.6% of our customers paid less than the $80 they would pay on Verizon
With two devices – 99.6% paid less than the $140 they would pay on Verizon
With three devices – 99.3% paid less than the $160 they would pay on Verizon
With four devices – 99.1% paid less than the $180 they would pay on Verizon

I think unlimited data – both never having to be mindful (getting on Wi-Fi, caching music and maps) and potentially doing even more on the go – can be a wonderful luxury.

On a personal note, I also think we should all have some affordable luxuries. I have been buying this silly little baguette with smoked salmon, cucumber and dill at a nearby coffee shop for like $15 on Saturday mornings after I work out. It feels wrong every time. But it is so good.

I just think it is helpful to point out that our 150,000 budget-conscious Ting families (and the millions of budget-conscious potential Ting families they represent) averaging $23 per device a month can get more for more with Verizon and others, but they still cannot get more for less.

A Valentines’ Day message to RingPlus customers: Stay

Dear RingPlus customers. I know you are restless. I know there are sexier options out there. Even as you flirt with us in social media and run your eyes all over our $35 credit, I can feel you planning your escape. So, on this Valentine’s Day, I want to boldly suggest that it might be time to settle down. I want to suggest that, just maybe, you should stay.

We will never try to control you.

Many of the plans you will consider out there are just that, plans. You commit to a fixed amount of usage. That’s when the games start. If you need less than what you bought, you just wasted money. If you need more than what you bought, you are likely buying overpriced top ups or paying penalties. Or maybe you get throttled or hotlined.

Ting doesn’t play games or offer plans. You use what you use and you pay a fair price for it at the end of the month. That’s why our customers average just $23 per phone a month. If you need just one phone to make the occasional call and you don’t need text or data, that probably means you are paying $9 for the month (a $6 line fee plus $3 for up to 100 minutes).

Plus, we actually give you tools and tip to help you control your usage and manage your budget. We want you to spend less so you stay longer and tell your friends. You can set alerts or even hard stops when your devices or your account reaches certain amounts of voice, text or data.

In fact, we don’t even care to control what phone or network you use. Bring a phone or buy a phone. Use a flip phone or a hotspot. Switch between our two networks. Have different phones on your account on different networks at the same time.

I guess I’m saying we’re easy. Heck, I’ll say it. We’re easy.

We will love your family.

Ting is simply unbeatable for multiple devices. Many of you have talked about having some family members on more traditional plans and then low usage family members on RingPlus. Ting value gets better with more devices on your account and gives you the simplicity of one control panel, one support call and one bill. You can have unlimited phones on an account. Each active phone costs just a $6 line fee each month. Then we pool the usage across all your phones to determine what you pay for data, voice and text each month. When you add elderly parents or kids to a plan that includes average smartphone users, those low usage family members are likely costing you $6 a month and then almost nothing on their incremental usage.

We will listen and help.

Free or low cost providers usually mean that you are pretty much on your own. At Ting, we have managed to cut expenses elsewhere – marketing, real estate, wholesale costs – and, in fact, offer the most outstanding customer support in the industry.

We have the most knowledgeable, resourceful, patient and personable reps. We also train, direct and empower them to give every customer the time they require and help every customer any way they can. This unique approach to customer support has earned us top ratings in the Consumer Reports survey of U.S. cell phone carriers for the past three years. It is the sort of benefit you might not even think you need or care about until you experience it.

We will stick around.

Many of you are still thinking, “Sure, but I want free.” I get it. It is tough to go from getting something for free to paying for it. But you know what’s tougher? Changing providers every time yours goes out of business. Listen. Services like Ting, RingPlus, Tello, FreedomPop, Solavei, Republic Wireless and others pay our carrier partners for any use on our service. If carriers were offering free wholesale service, I would know about it. If we have to pay the carriers and we are not collecting enough from customers, we have a problem. Ad-supported models don’t work because, in the end, customers almost never buy what the advertisers are selling. Other tricks that count on customers using too little or using too much don’t work because customers will ultimately be very smart and act in their own interest. Offers that look too good to be true probably are.

Ting is a bit boring. We charge a fair margin on all usage from the first megabyte, minute and text. But it seems to be working for everyone. Our 250,000 customers on 150,000 accounts are happy to be paying $23 a month on average and as little as $6 a month for emergency phones. Our employees are happy because they have good jobs and are selling something they believe in. Our shareholders are happy because the company (Tucows, NASDAQ:TCX) has gone from a valuation of about $30 million when we launched Ting in 2012 to nearly $500 million today.

In other words, we are not going anywhere.

We will migrate you over shortly. Spend the night, use your credits, have a good time. If you wake up at the end of your credits and you have somewhere else you need to be, we will not keep you. Although I think a lot of you might finally be right where you belong.

Happy Valentine’s Day!

Refer your friends to Ting

Help a friend discover Ting and you’ll both get credit!

The Ting referral program lets you share a unique Ting referral link which gives your friends $25 off their bill or $25 off a new phone from the Ting Shop. You’ll get $50 off your bill after your first successful referral, and $25 off your bill for each referral after that.

If you’re a Ting customer, log in and head to the Refer a Friend page in the Ting Dashboard to get started. This is your personal referral page that displays a unique URL which, once used, will reward you and your friend with sweet Ting credit. Just make sure your friend uses your special referral link when coming to our website to sign up for a Ting account and purchase a SIM card or phone.

If your friend signed up and forgot to use your referral link, get in touch with us and we’ll make it right.

refer a friend ting website

Some of our customers have received months of free service just by sharing their experience with others and letting them know they can get a $25 credit for signing up through their personal referral link. So if you’re having a great experience with Ting, why not spread the word? Your friends deserve a smarter mobile service too!

We’ve integrated sharing tools for Facebook, Twitter, LinkedIn and email to make it easy to share your link where you think seems fit. Then, just sit back and watch the service credits roll in – there’s no easier way to have a cheaper Ting bill.

Hit up your unique Refer a Friend page today and let the referrals begin!


Looking for other ways to lower your monthly Ting bill? Learn how to do more with your smartphone without paying more for mobile data.

 

How have you found success with referring friends and family? Please share it in the comments below, your fellow Ting customers will appreciate the insight.

The price is right with Anissa S

#TEAMTING

Showcasing some of our favorite Ting customer stories, whether from an individual, a family, a tech-head or a retiree.

Anissa S lives in Arizona and has been a Ting customer for almost a year, using a Nexus 5X as her daily driver.

Her Ting cell phone bill is significantly cheaper compared to what she was paying with one of the Big Four wireless providers. Anissa realized that by switching to a smaller carrier, she could keep the great nationwide network coverage she needed while receiving a much better overall experience.

“I was using Sprint for the last 13 years and while I liked the service coverage, I didn’t like their plan prices and they did not have great customer service. For my usage, Ting was about 75% cheaper than what I was paying with Sprint.”
The price is right with Anissa - Ting.com

#TingIt: Monthly winners

Ting sticker
giveaway

Want to submit a #TingIt photo but already have a Ting SIM card? Submit your info at the bottom of this blog post and we’ll send you a free Ting sticker.

We recently decided to launch a fun #TingIt social media contest where we’ve been inserting a Ting sticker into every Ting SIM card we ship out and asking you to stick it, snap it and share it for a chance to win $100 in Ting credit. Each month we’ll select the two $100 credit winners, picking our two favorites across Facebook, Instagram and Twitter.

Full details are on the back of the Ting sticker (shown below):

#TingIt

We received a bunch of great photos so far and have selected the monthly winners for Sept, Oct, Nov and Dec – thanks so much for all your submissions.

Redditors share seven Ting hacks to help you save money on mobile

The Ting subreddit is a great place to discuss everything related to Ting service, smartphones and the US mobile industry in general.

We’re constantly seeing discussions that help redditors have a better experience with Ting, sharing ways to help minimize data, minutes and text usage. Smartphones offer so many features that it’s easy to miss out on useful apps and settings that can have a big impact on your monthly phone bill (if you’re with a pay-for-what-you-use provider like Ting).

While our Ting tips do a pretty good job of digging into the basics, redditors are on another level when it comes to overall smartphone knowledge. So, we decided to ask the community to share the #1 phone trick or hack they use to lower their monthly Ting bill.

We’ve listed our seven favorites below – take a look.