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Let them have cake
… and a promotion too!

Way back in the early days of launch, a core team of customer-focused individuals worked day and night, smoothing out and sweating all the little details around the kind of service and support we hoped to offer Ting customers.

Over time, it became apparent that a couple of individuals could be counted on time and again to help build a support offering we could be proud of.

Today, I’m happy to share with you all that yesterday we celebrated the promotions of Mike Whitman and Monte Shen, two members of the Customer Experience team who have earned the title of Senior Customer Advisor; with their help, our task always seemed a little bit less daunting, and a heckuva lot more fun.

I hope this blog post finds a place on their respective parents’ refrigerators and their moms will brag to friends and family about how their sons are improving the way customer service is delivered by a mobile company.

Thanks for your hard work fellas!


Ting Customer Q & A – Patrick Weidner

Patrick Weidner

Ting customer since: Jul 2012
Previous carrier: Sprint
Monthly savings with Ting: $60/mo. at least

Where did you first hear about Ting?:

I heard about Ting on the “Republic Wireless” blog.

What was it about Ting that resonated with you and made you want to switch?:

Price, practicality, and ability to control your own account with a few clicks. And of course the great customer service.

Were you in contact with a mobile carrier before you made the move to Ting? How long was left? What did that translate to in early termination fees?:

I have 4 dumb phones that were contractually up Dec. 2012
My early termination fees were only $50 per phone. It was a no brainer. I made that up in 2 months of service.

What kind of savings are you seeing with Ting, month over month?:

I will save at least $60 per month. The important part is that I now have smart phones, where in the past, I did not. The service is still $60 per month cheaper.

How many phones and/or data services do you have on your Ting plan?:


When you explain Ting to your friends, family and/or random passers by, what do you say?:

They can not believe it. I have to beg them to check it out for themselves. I send them to the web site but very few check it out because they think there is a catch.

Are you happy you made the move to Ting? Care to elaborate?:

I am extremely happy about the move. As strange as it sounds, I am looking forward to my first bill in 4 days. I can’t help but tell my friends about it. I am just trying to save them money and they think I am kidding. I am going to have to print out my first bill and start caring it with me.

What should we be doing better?:

I think you guys are doing it right. I love calling, just to get a real person within a couple rings in unbelievable. Keep up the good work.

Dear Santa, we’ve been really good all year. Please send phones.

Some new phones arrived for our in-house lab today. We get unreasonably excited when stuff like this happens, it’s sorta like an early Christmas day just for us nerds.

To share in our excitement, a few of us in customer service decided to share this photo with you:

Ting customer advisors and their new phones

from left: Scott Strickland, Rob Lake, Joey Fascio (kneeling), Tameika Toorie, Andrew Costen, Ben Lucier (kneeling)

…and special thanks to Olga Klenova for snapping this joyous event!

Ting Customer Q&A – James Foster

James Foster

Ting customer since: Feb 2012
Previous carrier: Verizon
Monthly savings with Ting: $70/mo

Where did you first hear about Ting?:

I was sitting down with my wife, debating between taking Verizon’s lowest family plan, and giving Sprint a try. While she was fiddling with plan pricing, I was browsing Slashdot (like always). They had a feature about a new wireless company started by Tucows (a name I remembered from the good ol’ days before the .com crash). After looking into Ting a little bit, we made the obvious decision to switch.

What was it about Ting that resonated with you and made you want to switch?:

Being a technology enthusiast, I have an endless number of rants on the stupidity of America’s wireless carrier situation. While I understand that putting up the infrastructure for these things is expensive, the prices these guys charge are absolutely ridiculous. When I first looked at Ting’s pricing structure and easily understood “however many devices you want, man” attitude, I was basically sold. I don’t mind paying a bit more for my device if I’m allowed to do whatever I want with it and pay a fair price to use all its features.

Were you in contact with a mobile carrier before you made the move to Ting? How long was left? What did that translate to in early termination fees?:

Our Verizon contract had just ended and we were no longer going to get a discount due to my wife switching jobs. We were going to be paying over $120 a month for dumbphones. If I had known about Ting earlier, I can guarantee I would’ve terminated.

What kind of savings are you seeing with Ting, month over month?:

Our old Verizon bill was about $105 a month for two terrible feature phones. My screen was broken, and my wife’s phone had many glitches. Our Ting bill, for 2 very capable smartphones, averages about $35 a month. We once had to pay $45 because I accidentally used a bunch of extra data that month. No tears were shed from that incident.

How many phones and/or data services do you have on your Ting plan?:

Two LG Optimus S’s. We love them both.

When you explain Ting to your friends, family and/or random passers by, what do you say?:

“Ting is a company comprised entirely of real people. When you call their single phone number, a pleasant-voiced human answers the phone. When you look into their forums to get an idea of their culture, they have a section on Android Hacking. When you actually use your phone, you are charged in a way that resembles what you’d charge your friends if you ran a wireless company. Ting is an almost blinding ray of sanity and choice in dark realm of mediocrity.”

Are you happy you made the move to Ting? Care to elaborate?:

I could not possibly be happier. I have a tinker-friendly phone running a custom operating system and a bill most would think is being subsidized by the government. My wife and I had a baby only moments before losing both of our jobs. We have literally been running on fumes every month. Ting has been one of the brightest patches of this troubling phase in our lives. With the bills being so low and the service so reliable, I have never once had to worry about whether or not I’ll have a phone number potential employers can reach me. Not to mention the fact that they’re Android phones, so I’m never more than two taps away from a fun game to help relax. My only fear is that (god forbid) Ting will assimilate so many happy customers that Sprint will get mad and quash them.

What should we be doing better?:

I really only have one tiny, insignificant issue with Ting. When are you guys going to make an android app/widget that lets us monitor our account’s usage across devices? If you get that implemented, I would literally be in wireless heaven.

Samsung Galaxy SIII giveway winner:
Christopher Blunden

We promised refunds from among the first 200 pre-orders of the Samsung Galaxy SIII when we first made it available on Ting. The response was a huge spike in device sales and proof positive that we’d put a challenging device period behind us.

Recently we had a chat with Bill Butt about his win. Now it’s Christopher Blunden’s turn to speak his piece.

Thanks for taking the time, Christopher. We appreciate it and we’re glad you’re loving the SIII and Ting service so far. We also appreciate your restraint in not plugging your own web site. Heck, you didn’t even mention it. Allow us:
If you’re looking for a voice-over artist or a pro PowerPoint presentation, check out PresentationLab.

Where did you first hear about Ting? Why did you choose to make the switch?

I have an Internet radio and earphone by the bed I use to listen Leo Laporte’s day-later podcasts of This Week in Tech (TWIT) various shows. What he said made sense. “When it comes to billing plans for smart devices, these folks at Ting got it right.” (ed: This is just one of the reasons we love Leo and his TWIT network.)

Prior to this, I always bragged about having the “smartest” data plan, then pulled out my Motorola v557 flip phone with the retired Cingular logo stamped on the bottom and said, “Zero, I have none.”

I had looked at plan upgrades for a long time through phone company competitors and at Costco, and realized after about a year with Ting, the ongoing savings kick in. I waited several months until you offered the phone I wanted, the SIII, and combined with a $50 promo savings you honored, I finally went ahead.

Did you run the numbers on how long it would take to save the equivalent of the SIII purchase price before buying?

Yes, and even with bundling plan offers, it still made better sense to me to invest in Ting.

How long would it have taken?

I have access to a wired desktop and a wireless laptop I use all day for work, so calculating my potential data usage using a mobile smart device in answer to your question is inexact. Being a baby-boomer in my “extremely late 40’s” I’ve always used computers daily since the pre-DOS CP/M days. I recently read that using a smart phone as a telephone is less than 5% of actual usage, and that most usage is as a mobile computing device. While engaging in one of my work skills (doing voice-overs for App developers) I’ve discovered new uses for these devices that never existed. I know I’ll be applying some of these Apps to my benefit. I also realized Ting was the most economical way for me to learn to use the device in new ways as a mobile computer at my own pace in wireless settings and to then apply that learning when on the go.

How is the Galaxy SIII working out for you so far?

It’s like walking into a Disneyland for the first time. I’ve had an iPod Touch 4 (64 GB) for two years (what Steve Jobs called, “The iPhone without the phone” which has always amazed me, but decided to enter Androidland to compare. Check back in 6 months.

What are you going to do with your new found fortune?

[Christopher] Upgrade the internet speed for my desktop.

How do you explain Ting to your friends and family?

The data plan where you only pay for what you use. And they actually answer their phone.