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Ting holiday shipping times
The short version: order soon

It is 13 days before Christmas and all through the warehouse, the crew is busy packing up Ting devices in order to get them out in time.

What, you were expecting a rhyming couplet?

Half price express shipping

In order to get your device in time for Christmas, there are a couple of options. First off, we’ll be dropping the price of express shipping by 50% for the holidays; starting tomorrow afternoon (December 13) right now and through the end of the holiday season, express shipping (FedEx delivery within two business days from the time it’s picked up and on the truck) will cost $12.50 (regular price $25). Express shipping is the best option to ensure timely delivery.

Order dates and ground shipping times

If you decide to go the free shipping route, please note the following (geographically dispersed) approximate shipping times and get your order in ASAP. Place your order before 5pm ET Monday to Friday and available devices (that is, any device on the Ting Devices page that doesn’t have a caveat like “ships in 3-4 days”) will leave the warehouse on the same day.

Standard shipping average delivery times

  • Boston, MA – 3 – 5 days
  • Miami, FL – 3 – 5 days
  • Seattle, WA – 2 – 3 days
  • Los Angeles, CA – 2 – 3 days
  • Dallas, TX – 3 – 5 days
  • Denver, CO – 3 – 5 days


Please note these timeframes are an average. Please err on the side of caution. For example, shipping to Los Angeles, most orders make it to their destination within two days. However, we’ve seen a few take up to five days to arrive; once they’re on a truck, there’s nothing we can do to speed things along.

For shipping locations outside of major city centers, tack on at least one business day for suburban areas and two for rural areas. The overall average for standard (that is not express) shipments is eight days and accounts for rural areas and the non-contiguous states Alaska and Hawaii.

The safest bet is to choose express shipping at checkout: that’s why we’ve dropped the price by 50% for the holiday season. We’d hate to see anyone disappointed.

The confirmation emails we send upon completion of your order include tracking information so you can get updates on your package as it makes its way to you.

Ting Customer Q&A – Rodger McAloon

Rodger McAloon

Ting customer since: March 2012
Previous carrier: Sprint
Monthly savings with Ting: $100/mo.

Where did you first hear about Ting?:

TWIT TV ran a commercial, They were excited so I had to check it out

What was it about Ting that resonated with you and made you want to switch?:

Saving money, I had been looking around at several carriers but I just wasn’t finding the savings that I thought I should. Then came TING. Cut my bill in half and still gave me the flexibility to same more with less usage or just be charged if I went to the next level.

Were you in contact with a mobile carrier before you made the move to Ting? How long was left? What did that translate to in early termination fees?:

I had two months left on the contract and decided that the savings as well as the cost of phones out weighed the cost of the penalty.

What kind of savings are you seeing with Ting, month over month?:

I spent for two phones over $175 per month. Now my bill is $75. No change in my usage just saving money

How many phones and/or data services do you have on your Ting plan?:

2

When you explain Ting to your friends, family and/or random passers by, what do you say?:

I tell them that you can save money when you pay for what you use not what they give you in “The Plan”

Are you happy you made the move to Ting? Care to elaborate?:

Could not be happier. Have made calls to customer service and prompt, accurate information was given. When you call they listen to everything you say. Email me you after the call and are very personable and make you feel like a part of the TING Family.

What should we be doing better?:

Telling people. Have not seen any ads other than the ones on TWIT

New video start up guides on Ting

In the new year, we’ll be redesigning our video start up guides. Gone are the real-time walkthroughs with voice over (from a VO guy some of you have said sounds like James Stewart), replaced with a more straight-ahead and polished approach.

Rather than bundling several topics into one video we’ll be breaking out the topics people need to get started (how to set a passcode lock, how to download and install an app, how to connect a Bluetooth device and so on) as quick-hit help videos. We’ll be doing up to 15 per device.

These prototypes are available in up to 720p resolution. Click the cog icon in the embedded YouTube videos below to access quality settings. The final renders will be available in up to 1080p.

Prototype 1 – Ting Start Up Guide video

Prototype 2 – Ting Start Up Guide video

This is where you come in

Before we really start cranking through these videos, we’d love to hear your thoughts. The content of these videos is early stages. This topic in particular is pretty rudimentary for anyone who’s had a smartphone before. However, think of the newbies. (Won’t somebody please think of the newbies?!)

What we’re interested to hear is what you think of the treatment overall. Is the on-screen text easy to follow along with? Is what’s going on easy to see? Is it too fast? Too slow? Do you prefer version one with blue text on the right and the phone on the left, or version two with black text on the left and the phone on the right? Perhaps you’d prefer some combination of the two. We’d love to hear from you before we finalize our plans for the redesigned Ting start up guide videos.

These videos serve a dual purpose. First and foremost, they are designed to help those new to the world of Android figure out how to get things done. Second, they’re designed to give people looking to buy a new device a much closer look at how the device works, what it looks like in the real world and so on.

With all that said, please feel free to sound off in the comments below. We’ve also put together quick survey where you can share your opinions.

Ting Customer Q&A – Jess Nolt

Jess Nolt

Ting customer since: July 2012
Previous carrier: Verizon
Monthly savings with Ting: $20/mo.

Where did you first hear about Ting?:

Facebook

What was it about Ting that resonated with you and made you want to switch?:

Ting offers the most reasonably priced and yet quality cell phone service on this side of the universe. At least that’s what I’m going with unless someone can prove me wrong.

What kind of savings are you seeing with Ting, month over month?:

I’m saving a good $20 per month with Ting, which doesn’t sound that great until I tell you I have quadruple the texts and 15x the data and a billion times better customer service.

How many phones and/or data services do you have on your Ting plan?:

1

Are you happy you made the move to Ting? Care to elaborate?:

Yes, I’m happy I moved to Ting. Ting is better than… a chocolate cupcake

Ting Customer Q&A – Tim Reynolds

Tim Reynolds

Ting customer since: July 2012
Previous carrier: Verizon
Monthly savings with Ting: $27/mo.

Where did you first hear about Ting?:

Some online computer magazine article

What was it about Ting that resonated with you and made you want to switch?:

The fact that they are trying to change the wireless market by offering better plans that can be tailored to your usage.

Were you in contact with a mobile carrier before you made the move to Ting?:

No, i try to avoid leaving contracts early or signing them if i can.

What kind of savings are you seeing with Ting, month over month?:

$27/mo.

How many phones and/or data services do you have on your Ting plan?:

1

When you explain Ting to your friends, family and/or random passers by, what do you say?:

I say Ting is the antithesis of all other wireless providers and if they are interested not throwing away money to these other companies they should consider it.

Are you happy you made the move to Ting? Care to elaborate?:

Yes i am so far and i likely will continue to be.

What should we be doing better?:

Larger phone selection.

Ting Hangout – Nov 29 at 2pm ET

On November 29 at 2pm ET we’ll be doing a Google+ Hangout with members of the Ting team. We’ll be talking about everything from our bring your own device efforts and our own device lineup to our plans for the end of the year, for 2013 and beyond. We’ll touch on Ting for Business, we’ll get one of our talented developers up to talk about the ideas behind Ting control panel 2.0 and the recent changes to our devices pages as well as what’s next for the site as a whole. We’ll have swag. Someone will be walking away with a sweet new phone.

We’ll even talk candidly about our iPhone and Windows Phone; where we are, where we’re hoping to go and how we plan to get there.

We’ll also have celebrity guests*

It’s going to be a super fantastic online streaming party and everyone’s invited.

We’ll take all your questions via email (hangout@ting.com) Twitter (@TingFTW, #TingHang) or by phone (phone number coming soon).

The event will be live on Google+ and live streaming to our YouTube channel.

November 29, 2pm ET. Mark it.

*presence of celebrity guests depends very much on your definition of the word celebrity.