Customer spotlight: Felix Whelan

FelixIf there’s one thing we like more than messing with the mobile industry, it’s talking to our wonderful customers.

After dealing with the incumbents for 30 years, Felix Whelan and his family made the move to Ting. Detailed in length on his blog, Felix describes the horror stories he experienced with a big carrier along with some compelling differences he discovered after making the switch.

We reached out to Felix to chat further about how he came to find Ting, the difference between an MVNO and one of the “big four”, his thoughts on smartphones and much, much more.

Ting is giving away $10,000. Just because.

For no real, discernible reason, we have decided to give a customer and member of the Ting Ground Crew, Joe Murray, a check for $10,000!

Joe thinks he’s flying to our head office for an interview, with no knowledge of what’s actually in store. Within the hour (around 3:00 PM EST), we’re busting into his interview and surprising him with a massive check! We’ve embedded the live stream directly below so you can watch how it all went down. We’ve also released a 2 minute edited version with all the highlights!

Thanks to Joe for being awesome and for helping spread the word about Ting.

Ting Personal Shopper turns 1!

It’s been almost a year since we unofficially launched our Personal Shopper program! To those who aren’t familiar, the Ting Personal Shoppers take the hassle out of finding a used device to use on Ting. They’ll scour the used device listings to find the perfect phone for you based on your price, model and feature requirements.

Chi, who manages Customer Service Operations here at Ting, describes the impact of the program:

“The program is a great first interaction with our great support team: People are amazed at how personal the interactions can be, as our Personal Shoppers really work with each customer to find the phone that’s right for them. The feedback that we hear most often is how quick the response time is, and how nice it was to sit back and relax while we take care of the legwork.

Here are some of the stats from the program after one year:

Personal Shopper copy


What’s next? Well, the Personal Shopper program will continue to exist alongside a new, automated version we’re working on! If you’d like to utilize the Ting Personal Shoppers to find your next device, head over to Ting used devices page and click on the Personal Shopper icon.




Pop quiz! Mobile acronyms and initialisms

Take the Ting quiz to test your knowledge of mobile industry jargon and have a chance to win some Ting swag. There are no right or wrong answers. Well OK, there are right and wrong answers… but whether your answers are right or wrong doesn’t impact your odds of winning. We’d appreciate your first, gut response. Not the one you looked up on Wikipedia. To be clear, the Ting quiz is not like those other quizzes you keep seeing popping up on in your Facebook newsfeed. We won’t tell you which mobile industry initialism best describes you. We won’t ask you to pick your birthdate and the first letter of your last name to come up with your smartphone name. It’s just a simple, eight question quiz and a chance to win a little Ting swag.

Edit: Congratulations to our swag winners: Dana M, Mike S and Alex B!

Customer spotlight: Jonathan Pagan

Jonathan Pagan is a pretty awesome guy. When he’s not at workreddit helping others as a Physician, he’s helping them out online! Jonathan enjoys talking about personal finance and is constantly lending his expertise to the great folks over at r/Frugal.

Recently, he decided he was fed up with paying a $160 monthly phone bill and researched many MVNO’s to determine the best option for his family’s usage patterns. In a reddit thread (and subsequent follow-up post), he outlined his findings and generated a healthy discussion on the best mobile rates available to Americans.

We had a chance to chat with Jonathan about his thoughts on Ting, the current mobile industry and more!


Q: How did you find out about Ting?

A: Over the last few months I’ve been doing my best to shore up our family’s finances, and the important first step was setting up a detailed budget. Once I had done that, there was no avoiding the glaring $160 a month that we were spending on two iPhones. We did our best to cut where we could, but no matter what we did that $160 line on our budget for cell phones kept staring at me. After I decided I’d had enough I began my quest to find something better! Thankfully, the internet has a lot of information. I spent many, many hours searching for alternatives, and couldn’t more thankful to have stumbled on Ting on the list of MVNO’s I found on Wikipedia.

Q: What first attracted you to Ting?

A: As I worked my way through the list of MVNO’s on Wikipedia, I finally came to Ting’s website. Having looked at many of the alternatives, I knew nearly right away that Ting was different. Clearly, the lack of contracts with Ting is a big plus, but I think the most important aspect for me was the unique way of paying for service. I had no idea that there was a company that allowed me to only pay for what I used without overcharging me! For us, the flexible way of purchasing service with Ting had two big benefits: First, no matter what we’d never pay for something we weren’t using and by doing this we would reduce waste in our budget. Secondly, it provided incentives for us to use our cell phones less and spend more time interacting with our children, friends and family. These two forces combined so that we get everything we need and want from our phone plans, while improving the quality of our lives.

Ting Customer Q & A – Patrick Weidner

Patrick Weidner

Ting customer since: Jul 2012
Previous carrier: Sprint
Monthly savings with Ting: $60/mo. at least

Where did you first hear about Ting?:

I heard about Ting on the “Republic Wireless” blog.

What was it about Ting that resonated with you and made you want to switch?:

Price, practicality, and ability to control your own account with a few clicks. And of course the great customer service.

Were you in contact with a mobile carrier before you made the move to Ting? How long was left? What did that translate to in early termination fees?:

I have 4 dumb phones that were contractually up Dec. 2012
My early termination fees were only $50 per phone. It was a no brainer. I made that up in 2 months of service.

What kind of savings are you seeing with Ting, month over month?:

I will save at least $60 per month. The important part is that I now have smart phones, where in the past, I did not. The service is still $60 per month cheaper.

How many phones and/or data services do you have on your Ting plan?:


When you explain Ting to your friends, family and/or random passers by, what do you say?:

They can not believe it. I have to beg them to check it out for themselves. I send them to the web site but very few check it out because they think there is a catch.

Are you happy you made the move to Ting? Care to elaborate?:

I am extremely happy about the move. As strange as it sounds, I am looking forward to my first bill in 4 days. I can’t help but tell my friends about it. I am just trying to save them money and they think I am kidding. I am going to have to print out my first bill and start caring it with me.

What should we be doing better?:

I think you guys are doing it right. I love calling, just to get a real person within a couple rings in unbelievable. Keep up the good work.