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Ting customer spotlight: Ryan M.

guywithphoneA few weeks ago on the Ting Facebook page, we shared one of our weekly discussion posts and received some great comments from our Facebook fans. One of our customers, Ryan, responded to the post and was randomly selected as a lucky winner of a $25 Ting service credit. (If you’d like the chance to win some credit and/or Ting swag every week, Like us on Facebook.)

After adding $25 to his account, we noticed Ryan had been a Ting customer for over two years and had racked up a ton of referral credit since making the switch. As a veteran user, we asked Ryan if he would be interested in chatting with us about his experience with Ting, to help those who may be apprehensive about leaving a well-known provider for a low-cost cell phone carrier like Ting.

Fortunately, he was happy to speak with us! Ryan was eager to share his story, from his initial reasons for leaving AT&T to his current thoughts about Ting mobile service and more.


Customer spotlight: Felix Whelan

FelixIf there’s one thing we like more than messing with the mobile industry, it’s talking to our wonderful customers.

After dealing with the incumbents for 30 years, Felix Whelan and his family made the move to Ting. Detailed in length on his blog, Felix describes the horror stories he experienced with a big carrier along with some compelling differences he discovered after making the switch.

We reached out to Felix to chat further about how he came to find Ting, the difference between an MVNO and one of the “big four”, his thoughts on smartphones and much, much more.

Ting is giving away $10,000. Just because.

For no real, discernible reason, we have decided to give a customer and member of the Ting Ground Crew, Joe Murray, a check for $10,000!

Joe thinks he’s flying to our head office for an interview, with no knowledge of what’s actually in store. Within the hour (around 3:00 PM EST), we’re busting into his interview and surprising him with a massive check! We’ve embedded the live stream directly below so you can watch how it all went down. We’ve also released a 2 minute edited version with all the highlights!

Thanks to Joe for being awesome and for helping spread the word about Ting.

Ting Personal Shopper turns 1!

It’s been almost a year since we unofficially launched our Personal Shopper program! To those who aren’t familiar, the Ting Personal Shoppers take the hassle out of finding a used device to use on Ting. They’ll scour the used device listings to find the perfect phone for you based on your price, model and feature requirements.

Chi, who manages Customer Service Operations here at Ting, describes the impact of the program:

“The program is a great first interaction with our great support team: People are amazed at how personal the interactions can be, as our Personal Shoppers really work with each customer to find the phone that’s right for them. The feedback that we hear most often is how quick the response time is, and how nice it was to sit back and relax while we take care of the legwork.

Here are some of the stats from the program after one year:

Personal Shopper copy

 

What’s next? Well, the Personal Shopper program will continue to exist alongside a new, automated version we’re working on! If you’d like to utilize the Ting Personal Shoppers to find your next device, head over to Ting used devices page and click on the Personal Shopper icon.

Get-Started

 

 

Pop quiz! Mobile acronyms and initialisms

Take the Ting quiz to test your knowledge of mobile industry jargon and have a chance to win some Ting swag. There are no right or wrong answers. Well OK, there are right and wrong answers… but whether your answers are right or wrong doesn’t impact your odds of winning. We’d appreciate your first, gut response. Not the one you looked up on Wikipedia. To be clear, the Ting quiz is not like those other quizzes you keep seeing popping up on in your Facebook newsfeed. We won’t tell you which mobile industry initialism best describes you. We won’t ask you to pick your birthdate and the first letter of your last name to come up with your smartphone name. It’s just a simple, eight question quiz and a chance to win a little Ting swag.

Edit: Congratulations to our swag winners: Dana M, Mike S and Alex B!


Customer spotlight: Jonathan Pagan

Jonathan Pagan is a pretty awesome guy. When he’s not at workreddit helping others as a Physician, he’s helping them out online! Jonathan enjoys talking about personal finance and is constantly lending his expertise to the great folks over at r/Frugal.

Recently, he decided he was fed up with paying a $160 monthly phone bill and researched many MVNO’s to determine the best option for his family’s usage patterns. In a reddit thread (and subsequent follow-up post), he outlined his findings and generated a healthy discussion on the best mobile rates available to Americans.

We had a chance to chat with Jonathan about his thoughts on Ting, the current mobile industry and more!

 

Q: How did you find out about Ting?

A: Over the last few months I’ve been doing my best to shore up our family’s finances, and the important first step was setting up a detailed budget. Once I had done that, there was no avoiding the glaring $160 a month that we were spending on two iPhones. We did our best to cut where we could, but no matter what we did that $160 line on our budget for cell phones kept staring at me. After I decided I’d had enough I began my quest to find something better! Thankfully, the internet has a lot of information. I spent many, many hours searching for alternatives, and couldn’t more thankful to have stumbled on Ting on the list of MVNO’s I found on Wikipedia.

Q: What first attracted you to Ting?

A: As I worked my way through the list of MVNO’s on Wikipedia, I finally came to Ting’s website. Having looked at many of the alternatives, I knew nearly right away that Ting was different. Clearly, the lack of contracts with Ting is a big plus, but I think the most important aspect for me was the unique way of paying for service. I had no idea that there was a company that allowed me to only pay for what I used without overcharging me! For us, the flexible way of purchasing service with Ting had two big benefits: First, no matter what we’d never pay for something we weren’t using and by doing this we would reduce waste in our budget. Secondly, it provided incentives for us to use our cell phones less and spend more time interacting with our children, friends and family. These two forces combined so that we get everything we need and want from our phone plans, while improving the quality of our lives.