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Bring a Sprint device to Ting.
You know you wanna.

Now you can bring a Spring device to Ting

Bringing your eligible, inactive Sprint device to Ting is now real. Like live on the Ting site, not hidden behind any barriers and ready to go real. Today, we’re launching the bring a Sprint device to Ting public beta with official support for seven devices:

  • HTC EVO 4G
  • HTC EVO 4G LTE
  • HTC EVO 3D 4G
  • HTC EVO Shift
  • LG Optimus S
  • LG Viper
  • Motorola Photon 4G
  • Motorola Photon Q
  • Samsung Galaxy SII Epic 4G Touch
  • Samsung Epic 4G
  • Samsung Nexus S
  • Samsung Galaxy Victory
  • Samsung Galaxy SIII
  • Samsung Galaxy Note II

Why isn’t the supported devices list longer?

As the old saying goes, it’s not the length of the list it’s how much of the device market it covers by volume (or something like that). Based on the data we collected with our various bring your own device surveys and in the early closed beta phase, we’ve got around 80% of the devices people want to bring from Sprint to Ting covered with these seven devices.

We’ve mentioned previously that BlackBerry, iPhone, and Push to Talk (PTT) devices cannot make the move to Ting at all at present. Also, Boost and Virgin Mobile devices are out of the running entirely, despite the fact that they also work on the Sprint network.

There are a few different reasons we’re not officially supporting the remaining models on the unwieldy “whitelist” at present.

  • It is a 3G device without MMS that we haven’t explicitly tested.
  • It is a 3G device with MMS for which we don’t yet have the step-by-step instructions to reprogram the MMS settings.
  • It is a 4G WiMAX device for which we don’t yet have instructions to reprogram the MMS and 4G data settings.

This is where the Ting community comes in: If you try to bring a device other than the seven officially supported phones over through the bring your inactive Sprint device to Ting open beta, we’d love to hear from you; we’ll be using your feedback to build out our supported devices list.

I’m ready to bring a Sprint device to Ting. What now?

The bring a Sprint device to Ting online app is designed to keep things simple and make it so anyone with one of the Sprint devices listed can just click a couple of buttons and turn it into a Ting device.

Please note: a device that’s currently active on the Sprint network cannot be brought over. It must be deactivated first. If you can make phone calls from your Sprint phone now, it’s an active device and you’ll have to give Sprint a call to cancel service.

Porting is also a bit of an ordeal as it stands. If you need to bring both your device and your number over to Ting, you’ll have to find an intermediary home for your mobile number while the switch happens. Early beta testers who needed to bring their number along for the ride successfully ported their number to an existing Ting device or to Google Voice, went through the process to turn their Sprint device into a Ting device, activated on Ting and then brought their mobile number back.

For officially supported devices, we’ll notify you with an email that includes the simple instructions you need to configure these settings as soon as your device is ready to be activated on Ting. You can also find complete instructions on our BYOD help site.

My Sprint device isn’t officially supported. Why has fate so cruelly turned against me?

Fate can indeed be a fickle mistress. All hope is not lost though.

The bring your inactive Sprint device to Ting process can work for other Sprint devices that we’re not supporting in this public beta. There’s an active forum running on the Ting help site about bring your own inactive Sprint device to Ting and which devices our customers have been able to activate thus far.

Bringing over an unsupported device is something you can try, but not if you can’t handle surprises. It could (should) just work and your inactive Sprint device will be instantly and magically turned into a Ting device, ready to be activated. On the other hand, it might not and it could wreck your day. That’s not likely, but file this under “Don’t say we didn’t warn you.” In this latter case, you’d have to call Sprint to reactivate your device if you wanted to use it on their network. Or you can work with the Ting community to figure out what went wrong and set it right.

We’ll continue to work with the Ting community as they (you!) try out the bring your own inactive Sprint device process on devices we don’t currently offer support for. As we compile these success stories and any pratfalls along the way we’ll be able to add more devices to our supported list.

Do you have an eligible, inactive Sprint device you’re looking to bring to Ting? Are you waiting for us to add support for a specific device? Let us know in the comments or reach out on Twitter or Facebook!

Device Update: Galaxy Note II, Home Phone Connect 2, LG Optimus G, LG Mach plus a device sale!

Competing in the category of Longest Headline Ever, we present this, our latest device update.

It’s been a busy week! We’ve added several new devices to our lineup and we’ve dropped the price on some other devices. Just in time for the holidays.

Home Phone Connect 2

If you’re looking to get rid of your home phone bill without getting rid of your home phone number, Home Phone Connect 2 is just what the doctor ordered. It’s the bee’s knees and the cat’s pajamas (just in case our longest headline gambit doesn’t pay off, that’s our entry into the Cliche Combo category).

Port your home phone number to Ting and save a mint in so doing. It’s a compelling argument, if we do say so ourselves.

Samsung Galaxy Note II

The quintessential phone meets tablet, the Samsung Galaxy Note II in both grey and white is now available in the Ting lineup at $625. Sure, it’s a lot of money… but with its 5.5-inch HD Super AMOLED screen and quad-core 1.6GHz processor, it’s also a lot of phablet.

LG Optimus G

Another quad-core device (1.5 GHz), the Optimus G hasn’t received quite the same attention as some other “superphones.” It’s strange considering that this is the most crazy powerful smartphone we’ve seen. With 32 GB of internal storage, a 4.7-inch screen and 2 GB of RAM, it blows past other devices in its price range. That price range? A little south of $550.

LG Mach

We could plumb the depths for a series of supersonic puns. It’s tempting but we’ll abstain. Instead, we’ll just tell you that we added this slider QWERTY device with its 1.2 GHz dual-core processor, 1GB of RAM and 8 GB of internal storage, easily expanded with an inexpensive microSD card.

Devices on sale now

The LTE-ready LG Viper and the white HTC EVO 4G LTE are both around $75 off. The HTC EVO 4G LTE in black is $65 off the original sticker price.

If you find yourself in a mobile network dead zone, you might want to check out the Airave at almost $90 off the original price.

Devices on sale are while supplies last. One of the sales guys is asking me to say “don’t delay! Buy today!” I have refused.

Wait a second…

    Ting Hangout – Nov 29 at 2pm ET

    On November 29 at 2pm ET we’ll be doing a Google+ Hangout with members of the Ting team. We’ll be talking about everything from our bring your own device efforts and our own device lineup to our plans for the end of the year, for 2013 and beyond. We’ll touch on Ting for Business, we’ll get one of our talented developers up to talk about the ideas behind Ting control panel 2.0 and the recent changes to our devices pages as well as what’s next for the site as a whole. We’ll have swag. Someone will be walking away with a sweet new phone.

    We’ll even talk candidly about our iPhone and Windows Phone; where we are, where we’re hoping to go and how we plan to get there.

    We’ll also have celebrity guests*

    It’s going to be a super fantastic online streaming party and everyone’s invited.

    We’ll take all your questions via email (hangout@ting.com) Twitter (@TingFTW, #TingHang) or by phone (phone number coming soon).

    The event will be live on Google+ and live streaming to our YouTube channel.

    November 29, 2pm ET. Mark it.

    *presence of celebrity guests depends very much on your definition of the word celebrity.

    Ting Black Friday Tuesday through Tuesday deals

    At Ting, we tend to do things a little differently. So it is that yesterday we launched our Black Friday deals. Said deals will run through to next Tuesday, Nov 27. Logically.

    For the whole week or while supplies last, we’ll have the following smartphones on sale:

    We also stocked up on plenty of the LG Marquee Refurb and Samsung Transform Ultra Refurb for all you holiday bargain hunters.

    Hit the Ting devices page to grab a great deal on a Ting smartphone.

    Tell ’em Andrew sent you… not that saying so will actually do anything.

    Device Update – What’s coming through the end of 2012

    While the majority of the attention has been on BYO(S)D and successfully launching the first beta phases, our device team hasn’t been slacking.

    We’re all pretty excited about BYO(S)D, in large part because, when it’s fully online, it will open up a whole new catalog of devices that are available to use with Ting.

    In other words, you won’t necessarily need to buy a device from Ting to use it on Ting. With all that said, we understand the importance of having a good roster of devices available to purchase new or refurbished and of offering an excellent buying process for our customers. We will continue to work toward those ends as we add BYO(S)D to our bag of tricks.

    Without further ado, here’s your device update.

    They’re back!

    Huawei Express Mobile Hotspot

    Originally, we didn’t re-up on the Huawei hotspot as we were anticipating a tri-mode (3G, 4G WiMAX and LTE) hotspot. As that tri-mode hotspot has been delayed until the new year, we grabbed some more Huawei hotspots to fill the gap in our data devices lineup. This data device gets up to five Wi-Fi-enabled devices to connect via the mobile network.

    Just added

    Samsung M400

    We just added the M400 flip phone with a price tag of around $100. There was a lot of pent up demand for this simple and sturdy device.

    The M400 is the first accessible feature phone in the Ting lineup with its large on-screen fonts, large and clearly marked keypad and assistive technologies like text to speech on board. It also has a dedicated “in case of emergency” key that can be programmed with three numbers an elderly parent or grandparent can easily call. In addition, the dedicated 911 key can be used in case of a true medical or other emergency.

    Coming soon. Really, really soon

    Home Phone Connect 2

    Home Phone Connect 2 lets you plug in a traditional home phone (including cordless base stations) to effectively get your home phone on the cellular network. Home Phone Connect 2 will retail for around $100 and notably, home phone (landline) numbers can be ported to a cellular provider like, say, us.

    We’re currently testing the Home Phone Connect 2 just to make sure everything works as advertised. We’ll have it up on the site as soon as possible.

    Home Phone Connect 2 is a great option for anyone whose home phone sees little use but that who isn’t quite ready give it up. With light use, there’s a good chance the home phone won’t even push Ting customers into their next usage bucket, cutting the home phone bill to effectively $6/mo., the standard Ting monthly device charge. Home Phone Connect 2 has a 2.5hr backup battery so home phone service isn’t interrupted in a power outage.

    Coming in early December

    LG Optimus G

    We’ve talked a bit about the Optimus G before. Refresh your memory with the previous device update. We expect to have this device in our catalog in early December of this year. Unfortunately, that’s not the late November timeframe we had for the device last week.

    Samsung Galaxy Note II

    All signs point to us being able to offer the Samsung Galaxy Note II in our lineup for mid-December in both the white and grey options. It’ll come it at around $620 which is the full retail price. It’s a big sticker for a big device. As a “phablet,” it’s a unique and somewhat polarizing smartphone. As such, we don’t expect to move a ton of these but it is something we’ve been asked to stock and as always, the Ting abides.

    LG Mach

    Another device we talked about last time, the LG Mach will hit the Ting devices page in early December. To refresh your memory: 1.2GHz dual-core processor, LTE capability, 4-inch touchscreen and slide-out five-line QWERTY keyboard. In other words, pretty sweet at under $350.

    BYO(S)D – Progress report and wider beta launch announced

    With customer meetups, conferences, travel and all, it’s been a couple of weeks since we offered a proper update on our BYO(S)D progress. Let’s set that right.

    First off, we’ve been asked several times about the activation fee for BYO(S)D-ing your device to Ting. There isn’t one. Once your BYO(S)D is activated on the Ting network, it will act like (indeed, it is) a regular Ting device sharing pooled minutes, messages and megabytes at the Ting standard $6/mo. per device. Beyond that, there’s no cost associated with BYO(S)D.

    Much to report

    Since we released our video detailing the complicated and highly technical process for the first ever BYO(S)D, we’ve made some further leaps forward.

    We’ve brought over dozens Sprint devices in our alpha testing phases and we’ll begin rolling out our beta next week. With the first phase beta we’ll be counting into the hundreds of devices BYO(S)D’d to Ting. Our next major milestone will be when we’re counting into the thousands.

    The alpha testing has helped us focus in on some of the issues, roadblocks and unforeseen problems that bringing an eligible, inactive Sprint device over to the Ting network can present. That’s kinda the point of alpha testing.

    Our alpha testers have challenged us with everything from active devices to ancient devices, number ports and much more. These are precisely the kinds of scenarios BYO(S)D will face when it is released more widely.

    The ambition

    Our goal is to offer everyone that expressed interest in the Ting BYO(S)D beta by filling out the BYO(S)D beta sign up survey the opportunity to port their device(s) as soon as possible. More exact timeframes will become clear as we progress through this early beta.

    On this note, we’ll be getting to everyone that signed up for the beta as soon as we possibly can; we’re hard at work. Please watch your inbox and don’t call us, we’ll call you 😉

    BYO(S)D will be as easy as entering your inactive Sprint device’s ESN into our BYO(S)D web app and changing your MMS and possibly 4G settings. 4G WiMAX that is; LTE is not supported at present. Not to worry: We’ll walk you through it.

    3G Sprint devices will become 3G Ting devices in short order. 4G WiMAX Sprint devices however can take up to 24 hours to provision. Realistically, if you started the process before turning in for the evening, your formerly Sprint WiMAX device should be a Ting WiMAX device by the time you wake up.

    Once we’re through this early beta phase, we’ll have the BYO(S)D process perfected for “simple” activations which means inactive devices from among the top five most popular Sprint devices comprising around 80% of the BYO(S)D-able devices by volume. Those devices are:

    1. HTC EVO 4G
    2. Samsung Galaxy SII (Epic Touch 4G)
    3. LG Optimus S
    4. HTC EVO 3D 4G
    5. Motorola Photon 4G (not the Motorola Photon Q)

    For devices not on this list, the BYO(S)D web app that we’ll be beta testing would, in all likelihood, still work as planned and our testers will be welcome to use it to bring over a device that’s not explicitly supported. For these devices, we’ll be requesting your feedback during the beta phases so we can build out our support to cover the remaining 20% of devices.

    Who’s out of the (early) running?

    • Devices that are already active on Sprint cannot yet make the move.
    • The blacklisted devices we’ve mentioned before (Google Nexus devices, iPhone, BlackBerry, PTT handsets).
    • LTE devices can not be BYO(S)D’d at this time.
    • Devices reported lost or stolen to Sprint cannot be brought over.

    We are sending out an updated BYO(S)D beta update survey to help us get the BYO(S)D ball rolling. If you opted not to receive further BYO(S)D updates by email (or really, even if you did), you can also find that survey embedded below.

    Final note: Some 600 of the thousands of people that filled our our initial BYO(S)D beta sign up answered “no” to whether or not they wanted to bring an eligible, inactive Sprint device to Ting. Thanks for taking the time to fill out the sign up survey but, in the immortal words of Jerry Seinfeld, what’s the deal with that? 😉

    As always, we’ll keep you posted as soon as we have new and important information. Until then, watch your inbox for a BYO(S)D beta invite (no promises at this early beta stage though). We’ll get invites out to everyone as soon as we possibly can. Thanks for your patience.