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Do MVNOs get second class cell service?

We’ve fielded this question several times and we hear whispers that voice, text and data traffic from MVNOs like Ting get shoved aside, like so many serfs, in favor of the network operator’s own customer traffic.

There’s a certain dark logic to it: serve your customers first and best and let the rest sell the leftovers. However that doesn’t alter the fact that it’s not true.

The truth of the matter is, Sprint’s MVNO contract states that Sprint must provide its Customer MVNOs with service parity to traditional Sprint wireless voice and data service. It’s all laid out in very clear terms. Well, as clear as terms can be when lawyers come together to create a tome.

In short, Ting voice, text and data traffic gets equal priority on the network as all traffic is equal regardless of which customer is using it. Also, there’s plenty of bandwidth to go around. The LTE network that’s coming online, starting in major city centers, offers 10 times the capacity of 3G, which means there’s all kinds of room to grow too.

The problem is, the discussion of whether or not carriers throttle and traffic shape MVNOs on their network takes on a conspiratorial tone online. I know, it’s shocking! Suppositions get accepted as fact. Assumptions leap off from suppositions and next thing you know, it’s all true because someone read it on the Internet. Hopefully this helps to dispel the myth… though the truth is somewhat less juicy than the rumor in this case.

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