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Internet rockstar Robin Chase joins our Board of Directors

We announced yesterday that Robin Chase, best known as the founder of Zipcar, has joined our Board of Directors. You can read about why we love her and she loves us in our press release.

Also check out her Ted talks to get a better feel for her passion and how freaking cool she is.

I am really, really excited about this. It says so much about how we define ourselves and how we want to challenge ourselves. I also think it says something about what we have accomplished.

When we first started building Ting, we talked a lot about the sort of brands we wanted to emulate. Right from the beginning, that list included Zipcar, as well as ING, Netflix, Etsy and Skype. In my mind, each of these brands did three very special things:

Ting Staff Picks: Isabel’s top five

staffpicksToday’s apps are perfect for the data conscious.

I (Isabel) consistently use less than 400 MB of mobile data each month. To make this happen, I stay on Wi-Fi a lot, but I’m also careful about my app usage.

Read on to learn about five essential apps that help me out on the daily.

Ting Staff Picks: Chi’s top five

staffpicks

I’m just going to put it out there: I like pretty things, and the iPhone does “pretty” really well. With my iPhone 5s, I’m one of the few iPhone lovers in a pretty big sea of Android fans at work. I had a Samsung Galaxy S3 for about a year, but didn’t find the Android universe to my liking.

Don’t think that I’m discounting Android – I just find that the iPhone meets my cell phone needs perfectly, and looks good while doing so: I email, text, browse the web, snoop around in the social media world and take lots of photos. And that’s pretty much my cell phone modus operandi.

So here are the apps that I can’t live without – they are pretty standard, but function perfectly.

Ting Staff Picks: Andrew’s top six

staffpicksI’m a little upset to see that my colleagues have already covered a lot of my favorite apps.

Brad’s post covered Mailbox, Ben stole covered Waze, Kyra talked about Asana.

With over 1 billion apps in the Google Play store (oh right, I should mention I’m an Android user), there are plenty more where those came from.

How we Work part 5: Zendesk and the art of customer service

How we Work is an ongoing series where we talk about the software and services we use every day to communicate, collaborate and generally get the job done. In this fifth instalment we’ll take a look at Zendesk, the web service that helps us to deliver the kind of customer service people deserve.

Zendesk-iconHi folks! Ben Lucier here from Ting customer service. As part of our ongoing series about how things work at Ting, I’ve been asked to share a little bit about how we manage our customer service interactions using Zendesk.

Before I talk about Zendesk though, it might be helpful to paint a bit of a picture for you around our support volume and what my team is responsible for.

As our customer base grows, so does our support volume. As I write this, we handle somewhere in the neighbourhood of 1,000 customer interactions per day. These interactions are a mix of phone calls, tweets, online chats, Facebook, discussions in the Ting community forums and yes, even email. Our top three communication channels in order are phone, email, and chat.

How we Work part 4: Sprout Social

How we Work is an ongoing series where we talk about the software and services we use every day to communicate, collaborate and generally get the job done. In this fourth instalment, we’ll take a look at Sprout Social, a single touch point for (almost) all our social media interactions.

Sprout Social logoWe’ll spare you a “the times they are a changin'” introduction here. Suffice it to say, though, that social media is central to how we at Ting communicate.

When we first started out, we had a couple of followers / friends on the various social media networks. Now, a couple of years later, we tweet out to about 5,600 Twitter and 1,800 Google+ followers and over 20,000 Facebook friends.

We’re also on LinkedIn and Instagram. You should totally follow us there. However, they don’t fall under the purview of today’s How we Work service: Sprout Social. More on that in a sec.

Social is about much more than one-way communication. In addition to sharing the stuff we have to say, the team is constantly monitoring the various social channels to answer questions, offer insights and generally have conversations.

Sprout Social gives us one central place to manage (almost) all of our “social interactions.”