Hey, Ting Internet customers. We’re going to be rebooting all Ting ZyXel routers overnight as a precaution in light of the FBI and Justice Department flagging VPNFilter malware.
ZyXel routers aren’t believed to be affected by this malware and we haven’t seen any activity on our network that would cause us to think otherwise. All that is to say, no news is good news, but we’re covering all our bases because you can never be too careful.
Your router may be offline for up to five minutes while it reboots, starting at 1am EST. It will reconnect automatically and no intervention is required.
We’re sorry for the trouble. You can find more information on the issue and recommended response here.
Get in touch
If you have any questions about VPNFilter malware or concerns about your hardware, please reach out to our team.
Chat at ting.com/support