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Ting Internet COVID-19 update

Ting Internet's COVID-19 update

COVID-19, the Coronavirus, has interrupted business-as-usual all over the world.

Ting Internet made the decision to temporarily halt indoor installations in all our Ting Towns until a clear and safe path forward can be identified. While a difficult choice, we believe it is the right one in light of recent and ongoing developments surrounding COVID-19. 

We don’t see any reason Ting Internet service would be in any way compromised for existing customers. As the number of people practicing social distancing and working from home wherever possible increases, so too do bandwidth and data usage. Ting Internet builds fiber networks with future demand in mind. We monitor traffic on our network, not the content but the load. The additional traffic from customers working from home hasn’t had and isn’t expected to have any negative impact whatsoever.

It’s worth mentioning that fiber is new technology and Ting fiber networks are new infrastructure. Fiber networks aren’t prone to the same problems that incumbent networks can face. In the event of a service problem, our remote troubleshooting processes and Internet support teams can already handle issues that arise. In the event a technician is needed, most work tends to be outside the premises. In the event indoor work is needed, we’ll evaluate on a case-by-case basis. We are working on new ways to help solve customer problems remotely. As mentioned though, we do not foresee or expect any interruption in service to existing customers.

Ting Internet has, of course, signed the Keep Americans Connected pledge.

Rescheduling Ting Internet installation

Postponing planned installations means we won’t be asking people to invite our installation teams into their homes or businesses until we’re all sure it’s safe to do so. Likewise, it means we won’t be asking our installation teams to enter into homes or businesses. If you had an installation appointment on the books for the coming weeks, we will be reaching out to you directly to reschedule. If we can answer any questions in advance of this time, please feel free to reach out to us via email, chat or phone.

Rescheduling appointments will be a top priority. That said, there’s no sense in rescheduling an appointment until we can commit to a time. We will begin rescheduling appointments as soon as it is prudent to do so. We will continue to take our prevention and safety cues from the Center for Disease Control and OSHA guidance on COVID-19.

(Net)work continues

Note that this development doesn’t mean all work stops here. Large portions of a home or business installation happen outside of the premises being installed. We’re also thinking up ways we can still get Ting Internet installed for those that need it without having to enter the premises. 

Much of the work our teams do can continue while still honoring expert advice on how best to stop the spread of COVID-19. In areas where we’re still building the network footprint, much of that outside work can continue. 

While we work at a somewhat diminished capacity, you might ask “what happens to all the installation and service techs?” We have committed to our installer teams that they don’t need to worry even if there is a change in workload. We intend to ride out this COVID-19 situation together.