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Holly Springs, NC

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How do you decide which ONT to use?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Deciding which ONT to use

Want to get the attention of Ting’s VP of Internet, Adam Eisner? Ask him about our ONT.


An ONT (Optical Network Terminal) is your home’s main connection back to the fiber network. In most cases, it’s a gray box attached to the side of your home with a fiber line plugged in.

ONTs come in a number of configurations. “When we first launched Ting Internet, we used (what we could call) an all-in-one gateway,” says Eisner. “The fiber terminated into the box and that box was also responsible for broadcasting wireless Internet throughout a home of business.”

So why did we replace our original ONT? “We eventually moved away from that model, really because we found it wasn’t flexible enough for what people wanted to do with their Internet service.”

Ting wants you to be able to use your Internet however you want. It’s yours, after all.

“We view ourselves as a fat pipe of Internet that doesn’t really want to get in the way of the king of things the customer wants to use the Internet for.”

How to do a proper Internet speed test

Internet speed test-

We’re going to show you how to perform a proper Internet speed test

Internet speeds can seem slow for a variety of reasons. Rogue programs using your bandwidth, poor Wi-Fi reception and other problems can make your Internet connection feel frustratingly slow.

Running a proper test will help you get started on diagnosing the problem.

Does Ting Internet offer home phone service?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Does Ting Internet offer home phone service?

Occasionally, we’re asked if we have any plans to roll out a home phone service to complement our Internet service.

We don’t.



According to Adam Eisner, VP of Internet, there’s an ongoing discussion of what services pair well with Internet service. However, at present home phone isn’t one of them. He adds that Ting does offer a mobile phone product, which is a great option, especially for families.

As for the future, we’re always looking at our options.

What is the difference between 5/5 and gigabit fiber Internet?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

What is the difference between 5/5 and gigabit fiber Internet?

A common question regarding our fiber Internet service packages is the difference between our 5/5 and gigabit plans.

Put simply, 5/5 (5 Mbps upload and download) is fine for people that visit the Internet. Gigabit, which is 1000 Mbps upload and download, is for people that live there.

The cord cutter’s guide to fall sports without cable

sports without cable

Watching fall sports without cable

Fall is almost here and for many, that means the start of sports seasons. With the NBA, NHL, College Football and NFL all right around the corner, you don’t want to miss out on the action just because you cut the cord, and you don’t have to. Here’s your guide to viewing fall sports without cable TV.

Will Ting ever offer home Internet service?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Will Ting ever offer home Internet service?

Look, we get it. Ting does a lot of cool and crazy things. Have you heard about our line of non-stick cookware? No? That’s because it hasn’t been announced… yet*. (゜‿ ^)

So it’s no surprise that Sheryl Edwards might have missed our announcement of Ting-branded home Internet service coming to a town near you. One would assume Sheryl enjoys our mobile service and would like to bring that experience into her home.