Way back in the early days of launch, a core team of customer-focused individuals worked day and night, smoothing out and sweating all the little details around the kind of service and support we hoped to offer Ting customers.
Over time, it became apparent that a couple of individuals could be counted on time and again to help build a support offering we could be proud of.
Today, I’m happy to share with you all that yesterday we celebrated the promotions of Mike Whitman and Monte Shen, two members of the Customer Experience team who have earned the title of Senior Customer Advisor; with their help, our task always seemed a little bit less daunting, and a heckuva lot more fun.
I hope this blog post finds a place on their respective parents’ refrigerators and their moms will brag to friends and family about how their sons are improving the way customer service is delivered by a mobile company.
Thanks for your hard work fellas!