Recently we let you know that changes were afoot for our help site and those changes are rolling right along. The first step was reorganizing the content in a way that made more sense as well as removing content that was no longer relevant. Now we’re on step two: The makeover and the move.
Well, first, the help site looks a lot more like it’s a part of Ting (which seemed like a good idea, given that it is). Until now being on help.ting.com didn’t feel like you were in a Ting space and we wanted to change that to make the experience more, dare we say, holistic.
Before we undertook the reorganization, we took the time to better understand how people approach help. We used some of what we learned to do some top-level navigation that will help people find the help documentation they seek without too much messing around. You’ll also notice we’ve worked to make each help page not just easier on the eyes but also easier to navigate.