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Behind the Scenes: Customer service with Páraic

In today’s episode of Behind the Scenes we chat with Páraic, a Senior Support Advisor at Ting.

Páraic’s role involves giving customer advisors everything they need to provide Ting’s unique brand of human-powered help to all our customers.

Paraic chats about his daily duties, the culture at Ting and why he enjoys working here in our video below.

Behind the Scenes: Big data with Beth

Today’s Behind the Scenes features Beth, the Information Specialist here at Ting. As part of Graeme’s Info Systems team, Beth role is to examine trends and identify areas of the business that need focus.

From customer usage to average bills, Beth researches monthly reports and digs into backend data to help the rest of the company make decisions on a daily basis. Marketing, for example, uses Beth’s analytics BYOD tracking tool to examine the success of certain marketing promotions. The Support team relies on a daily report from Beth that outlines any shipment issues that have arisen in the past 24 hours.

Find out more about Beth, why she enjoys working here and her thoughts on Ting in our video below!

Ting Staff Picks: Isabel’s top five

staffpicksToday’s apps are perfect for the data conscious.

I (Isabel) consistently use less than 400 MB of mobile data each month. To make this happen, I stay on Wi-Fi a lot, but I’m also careful about my app usage.

Read on to learn about five essential apps that help me out on the daily.

Ting Staff Picks: Chi’s top five

staffpicks

I’m just going to put it out there: I like pretty things, and the iPhone does “pretty” really well. With my iPhone 5s, I’m one of the few iPhone lovers in a pretty big sea of Android fans at work. I had a Samsung Galaxy S3 for about a year, but didn’t find the Android universe to my liking.

Don’t think that I’m discounting Android – I just find that the iPhone meets my cell phone needs perfectly, and looks good while doing so: I email, text, browse the web, snoop around in the social media world and take lots of photos. And that’s pretty much my cell phone modus operandi.

So here are the apps that I can’t live without – they are pretty standard, but function perfectly.

Ting Staff Picks: Andrew’s top six

staffpicksI’m a little upset to see that my colleagues have already covered a lot of my favorite apps.

Brad’s post covered Mailbox, Ben stole covered Waze, Kyra talked about Asana.

With over 1 billion apps in the Google Play store (oh right, I should mention I’m an Android user), there are plenty more where those came from.

Ting Staff Picks: Brad’s Top 5

Ting-HTCOneAs a product manager and overall techie, I surprisingly don’t venture too deep into the app world. I primarily use my phone for messaging, email, and of course, reddit.

I’m a big fan of minimalistic apps, as everything I need becomes only a tap or a gesture away. That being said, I spend much more of my efforts customizing my device so it’s simple and doesn’t get in my way. I’m currently using the the HTC One (M7), which cosmetically, I think is the best phone on the market.

Apart from just looks, the M7 has an amazing 1080p HD screen and some great front facing speakers. It lacks in the battery life category but other than that I couldn’t be happier.

Below is a list of five essential apps that I use on a regular basis.