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RingPlus customers: A lifeline from Ting

UPDATE: Feb 10, 2017 – For the latest news on the RingPlus to Ting migration, an explanation, frequently asked questions and links to helpful resources, please check out the official RingPlus to Ting page

RingPlus customersYou may have heard the news that RingPlus, a phone company offering service on the Nationwide Sprint Network (an MVNO in industry parlance) is going away. We’re never happy to see companies close up shop. While people still have a fair bit of carrier choice, we believe that more is better when it comes to options beyond the “big four.”

That said, Ting is uniquely positioned to throw a lifeline to RingPlus refugees… and that’s just what we’re doing.

We’re offering $35 in Ting credit per account to RingPlus customers who bring their number over to Ting. Just go to the Ting RingPlus landing page and follow the simple steps to get your number moved over. This is our effort to make it as easy as possible to bring RingPlus numbers to Ting in advance of the deadline. It’s worth noting that your RingPlus phone and your SIM card (if applicable) are compatible with Ting, too, so you’re in good shape there.

RingPlus has told its customers they have until Friday, February 11 at 5pm CST to move (“port”) their number to another carrier before it disappears into the ether.

Number ports from RingPlus to Ting are running slowly right now because of volume. Things should speed up once RingPlus opens the gates. While a lot of MVNOs might consider this a “heavy lift,” we’ve done this kind of thing a few times before so rest assured, you’ll be in good hands.

We’re also in discussions with Sprint and RingPlus as we look for ways to make the transition simpler for RingPlus customers to come to Ting. That said, the rolling stone gathers no moss; if you’re a RingPlus customer and you’re feeling understandably nervous, it’s best to get your number port into the queue as soon as possible.

 

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How secure is your smartphone?

smartphone security: A man with a shadowy face holds a smartphone in a manner that can only fairly be described as menacing.
Obligatory stock photo: A shadowy, faceless man inexplicably wields a padlock, hasp in the open position, toward a smartphone… in the Matrix.

In 2015, the Pew Research Center made it official: The percentage of Americans who own smartphones is now larger than the percentage who own computers (desktop or laptop). Since 2012, the percentage of Americans who own computers has been dropping steadily and so, the number of people who access the Internet through their computers has dropped. More people now access the Internet through their smartphones.

For years, technology experts warned people to protect their computers against attacks from viruses, malware and hackers. Now, these same experts have shifted their focus to smartphones. With good reason: at least one-third of all smartphone users do absolutely nothing (not even use a simple passcode) to protect their phones.

It is time people understand the importance of securing their smartphones.

Why Ting mobile service is a great choice for gamers

Ting-for-gamers-v04Since launching over four years ago, Ting has been a great choice for gamers all across the United States.

There are several reasons why Ting has been a hit with the gaming community, but it all stems from our innovative pricing model that lets you pay for what you use each month. Whether you’re a PC or console gamer, one thing you both have in common is that you likely spend most of your time around a Wi-Fi connection. If you’re constantly using Wi-Fi, what’s the point of paying for a hefty mobile data plan?

With an average monthly bill of $23 per phone, Ting can help you save big time on your cell phone plan without having to give up a quality smartphone experience. You can even hack your phone plan and get a $16 monthly phone bill with Ting by using Google Hangouts and Google Voice.

Two nationwide network offerings means you can bring pretty much any phone to Ting, from the latest iPhone X to the oldest Android phone collecting dust around your house. With intelligent tools that give you complete control over your Ting account and no-hold customer support (including live chat), we believe in a better way to do mobile.

The great Ting mobile data experiment

Want to experiment with us?

First, let’s put this out there right away: We’re not twisting our collective pencil mustache in the time-honored indication of nefarious intent. That said, this is not an experiment the more intensely privacy-minded among us will want to get involved in.

We’re looking to identify some trends around data use. We want to understand mobile data wastage; that is, data that’s used whether you actively decided to use it or not. We’re interested in more than just data that’s used in the background… though we’re interested in that too.

Here’s the ask

We’re inviting a small group of people to install a Ting data monitor app on their phone for one month. In that time, we’re asking them to use their phone as they normally would.

What this app does is basically keep a running tally on when your phone is being actively used and when it’s not. Beyond that, it effectively mines Android for the information that’s displayed in Settings > Data usage to see which apps are using what amount of data, when.

Why is Ting so cheap?

We’re not going to lie to you. We respect you too much for that.

This post is here so that people using the search term “why is Ting so cheap?” get the whole story and details on “why is Ting so cheap” from us rather than getting half the story elsewhere.

Ting is indeed “cheap,” relative to what other carriers charge. The word “cheap” has negative connotations so we prefer to call ourselves inexpensive and our customers smart. Our no-hold customer service policy where you call and a real, live person picks up the phone ready to help isn’t what you’d expect from a “cheap” carrier. That said, we’ll stick with “why is Ting so cheap” for this discussion. If only because that’s probably the search term that brought you here.

We’d love if you’d read on and let us explain how Ting is inexpensive as opposed to cheap too.

That said…

Why is Ting so cheap?

adoreting-slider (cropped)With Ting, the average monthly cost per device is $23 and the average Ting bill is $31.50. Ting service is on the Nationwide Sprint* network and a nationwide GSM network, which both offer the latest and greatest network access (Tri-Band LTE and 4G/LTE).

We offer voice roaming (including text messages) on the Verizon and AT&T network at no extra charge should you find yourself in one of the few places our carrier partner’s don’t reach.

More though, the way we approach mobile is fundamentally different. It all boils down to this: We think people are smarter than the mobile service status quo gives them credit for.

Pay for what you use

Screenshot 2014-01-30 13.39.32Rather than lock you into a plan, Ting instead offers simple and easy to understand rates. You start out the month with a flat $6 per active device on your account. As (or if) you use minutes, messages and megabytes of data, you move through the small, medium and large service levels until you reach XL. If your account goes beyond XL for minutes, messages or megabytes, you pay a very reasonable 1.9¢ per voice minute, ¼¢ per text message and 1½¢ per megabyte of data.

Without changing your mobile habits at all, chances are Ting will save you money. Taking a simple step like using Wi-Fi at home and / or in the office though, you can save even more.

Compare that with a bundled mobile plan where you’re really picking the plan that fits the least poorly of the lot.

Stuff that should be included is included

Other cell phone service providers want to charge a per-device fee for things like tethering, three-way calling, voicemail, caller ID and so on. With Ting, these things are included at no extra charge.

It just makes sense.

Tools that put customers in control

Screenshot 2014-01-09 14.52.08If there was an award for the cleanest and most powerful customer control panel, we’re pretty confident The Ting account dashboard would take the prize.

We don’t hide any capabilities and we put the power in our customers hands.

Want to set a hard cap on a device under your account so that data is disabled once it reaches a threshold you choose? No problem. Want to turn tethering on or off for a device on your account? Go ahead. You can activate and deactivate devices, turn services like international calling, picture and video messaging and many more on or off in your dashboard.

With Ting, you’re in the driver’s seat.

No “free” phones

ETFpicOther carriers offer $0 or otherwise heavily subsidized phones in exchange for you signing a contract. They recoup the money they fronted you (and then some) in the form of inflated service costs and recovery fees.

That’s not our MO.

With Ting, you can get a new device or buy refurbished from us. We sell devices at or at very near our own cost. Therefore, we don’t need to recoup that money elsewhere and we can instead focus on and invest in customer service.

Sustainable business

We earn a fair and sustainable margin on the service we sell. We don’t load you down with confusing bundled plans and we don’t saddle you with 1,000 voice minutes just because you want a gig of data. Similarly, we don’t charge recovery fees or try to squeak extra line items past you.

We’d rather be clear and upfront about our offerings because we believe that people are smart enough to make the decision that’s right for them. So far, so good on that front!

No hidden BS

You know what they say about death and taxes. We can’t help you with the former… but we can promise we won’t add to the pain of the latter by charging recovery or disbursement fees.

With Ting, the tax you pay is the tax we’re legally required to collect and remit on your behalf. No more, no less.

We’ll never tack on extra fees or ding you for something as simple as turning on tethering or activating your voicemail.

Cheap vs. inexpensive

Now, for the all-important differentiation between “cheap” and “inexpensive.”

Cheap is cutting customer service to the bone and / or outsourcing.

Cheap is offering only a couple of undesirable devices and asking customers to settle in exchange for a low monthly cell phone bill.

Cheap is telling people how to use their cell phones and then penalizing them if they don’t do things your way.

Cheap is running a crappy Compuserve-era web site.

These, and the many other examples we could rhetorically provide, is why we prefer to say Ting offers inexpensive cell phone service to smart people as opposed to cheap cell phone service.

Why choose a no contract carrier?

homepageImages_contractWhen you’re looking for cell phone service, you have more choices available today than ever before.

You can shop around and compare between the four major carriers. They make a big deal about competing between themselves. The truth is though, it’s in the no-contract carriers where you see the real innovation and ultimately, the best pricing.

Here are five reasons to consider a no-contract carrier for your family or business mobile phone service.

1- No contracts

We’ll start out with an easy and obvious one: One of the key benefits of a no-contract carrier is that there are no contracts.

With a major carrier, you typically sign on for a couple of years at a set billing level. In return, you might receive what looks like a deal on a subsidized phone.

Make no mistake: You’re paying for that device several times over the course of a typical two-year agreement because you’re paying much more than you need to each month on your mobile bill.

2- Un-Bundles

Contract carriers want to sell you huge amounts of stuff you don’t necessarily need. Maybe you just want voice minutes and text messages but you don’t want to pay for a data plan. Maybe you want some data and some voice minutes but not text messaging. Maybe you want to use a little bit of mobile data, just for email for example, but you don’t want to pay the exorbitant rates a contract carrier demands.

Whatever the combination, some no-contract carriers let you choose and ultimately pay for just what you actually need as opposed to making you choose a bundled plan (uh, that’d be us, just to be crystal clear).

3- Price

This is really what it all comes down to. No-contract carriers offer a better deal than the big guys. By offering services that use the established mobile networks in the US but without actually owning that infrastructure, no-contract carriers have room to offer better, more sane pricing.

4- Innovation

While the big contract carriers are big ships that take a long time to adjust to changing currents, smaller, no-contract carriers have room to innovate.

As soon as you break free from the major carriers, your eyes open to a whole world of choice. There are no-contract mobile phone services that let you have a voice minutes-only plan (as opposed to bundling in a data plan you may not need or want). There are no-contract mobile phone services that use existing Wi-Fi networks to cut down on costs, there are no-contract carriers that offer a small amount of free service in exchange for you listening to ads. There are companies that only ask customers to only pay for what they actually use as opposed to struggling to use what they’re paying for (again, that’s us).

5- Customer service

It makes sense that a smaller company should care more about customer service. Not all the no-contract carriers have invested in customer support. With some no-contract carriers, most notably Ting, excellent customer service is a core ideal. You have an account number but you’re much more than just that number. For example, one of Ting’s core promises is to pick up the phone when customers call. Try it for yourself: 1-855-846-4389