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RingPlus members: Your number is safe with Ting

Update

Migration from RingPlus to Ting is complete.

Authenticate your Number

tl;dr: RingPlus members: Your phone number will automatically move to Ting next week. We think you’ll like it here. Ting customers spend $6-$12 a month for an emergency phone. Our full-blown smartphone users average just $23 per month.

If you want to leave, we won’t stand in your way; porting out will be as easy as signing up.

No action is required at this time. Just watch your email early next week for the next steps.

This is pretty long for a tl;dr.

Dear former RingPlus member,

We realize this isn’t an easy time. You’re probably still unpacking your feelings. Anger. Confusion. Fear. Hunger. Scratch that last one.

Whatever got RingPlus to the place where our mutual carrier partner felt compelled to pull the plug, we’re here to help. We’ve struck a deal with your former carrier and prevailed on Sprint’s good nature (or was that Sprint’s good business sense?) to move all displaced RingPlus customers over to Ting.

RingPlus customers: A lifeline from Ting

UPDATE: Feb 10, 2017 – For the latest news on the RingPlus to Ting migration, an explanation, frequently asked questions and links to helpful resources, please check out the official RingPlus to Ting page

RingPlus customersYou may have heard the news that RingPlus, a phone company offering service on the Nationwide Sprint Network (an MVNO in industry parlance) is going away. We’re never happy to see companies close up shop. While people still have a fair bit of carrier choice, we believe that more is better when it comes to options beyond the “big four.”

That said, Ting is uniquely positioned to throw a lifeline to RingPlus refugees… and that’s just what we’re doing.

We’re offering $35 in Ting credit per account to RingPlus customers who bring their number over to Ting. Just go to the Ting RingPlus landing page and follow the simple steps to get your number moved over. This is our effort to make it as easy as possible to bring RingPlus numbers to Ting in advance of the deadline. It’s worth noting that your RingPlus phone and your SIM card (if applicable) are compatible with Ting, too, so you’re in good shape there.

RingPlus has told its customers they have until Friday, February 11 at 5pm CST to move (“port”) their number to another carrier before it disappears into the ether.

Number ports from RingPlus to Ting are running slowly right now because of volume. Things should speed up once RingPlus opens the gates. While a lot of MVNOs might consider this a “heavy lift,” we’ve done this kind of thing a few times before so rest assured, you’ll be in good hands.

We’re also in discussions with Sprint and RingPlus as we look for ways to make the transition simpler for RingPlus customers to come to Ting. That said, the rolling stone gathers no moss; if you’re a RingPlus customer and you’re feeling understandably nervous, it’s best to get your number port into the queue as soon as possible.

 

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How secure is your smartphone?

smartphone security: A man with a shadowy face holds a smartphone in a manner that can only fairly be described as menacing.
Obligatory stock photo: A shadowy, faceless man inexplicably wields a padlock, hasp in the open position, toward a smartphone… in the Matrix.

In 2015, the Pew Research Center made it official: The percentage of Americans who own smartphones is now larger than the percentage who own computers (desktop or laptop). Since 2012, the percentage of Americans who own computers has been dropping steadily and so, the number of people who access the Internet through their computers has dropped. More people now access the Internet through their smartphones.

For years, technology experts warned people to protect their computers against attacks from viruses, malware and hackers. Now, these same experts have shifted their focus to smartphones. With good reason: at least one-third of all smartphone users do absolutely nothing (not even use a simple passcode) to protect their phones.

It is time people understand the importance of securing their smartphones.

Why Ting mobile service is a great choice for gamers

Ting mobile for gamers

Ting mobile is perfect for gamers

Since launching over four years ago, Ting has been a great choice for gamers all across the United States.

There are several reasons why Ting has been a hit with the gaming community, but it all stems from our innovative pricing model that lets you pay for what you use each month. Whether you’re a PC or console gamer, one thing you both have in common is that you likely spend most of your time around a Wi-Fi connection. If you’re constantly using Wi-Fi, what’s the point of paying for a hefty mobile data plan?

With an average monthly bill of $23 per phone, Ting can help you save big time on your cell phone plan without having to give up a quality smartphone experience. You can even hack your phone plan and get a $16 monthly phone bill with Ting by using Google Hangouts and Google Voice.

Two nationwide network offerings means you can bring pretty much any phone to Ting mobile, from the latest iPhone X to the oldest Android phone collecting dust around your house. With intelligent tools that give you complete control over your Ting account and no-hold customer support (including live chat), we believe in a better way to do mobile.

The great Ting mobile data experiment

Want to experiment with us?

First, let’s put this out there right away: We’re not twisting our collective pencil mustache in the time-honored indication of nefarious intent. That said, this is not an experiment the more intensely privacy-minded among us will want to get involved in.

We’re looking to identify some trends around data use. We want to understand mobile data wastage; that is, data that’s used whether you actively decided to use it or not. We’re interested in more than just data that’s used in the background… though we’re interested in that too.

Here’s the ask

We’re inviting a small group of people to install a Ting data monitor app on their phone for one month. In that time, we’re asking them to use their phone as they normally would.

What this app does is basically keep a running tally on when your phone is being actively used and when it’s not. Beyond that, it effectively mines Android for the information that’s displayed in Settings > Data usage to see which apps are using what amount of data, when.

Why is Ting so cheap?

We’re not going to lie to you. We respect you too much for that.

This post is here so that people using the search term “why is Ting so cheap?” get the whole story and details on “why is Ting so cheap” from us rather than getting half the story elsewhere.

Ting is indeed “cheap,” relative to what other carriers charge. The word “cheap” has negative connotations so we prefer to call ourselves inexpensive and our customers smart. Our no-hold customer service policy where you call and a real, live person picks up the phone ready to help isn’t what you’d expect from a “cheap” carrier. That said, we’ll stick with “why is Ting so cheap” for this discussion. If only because that’s probably the search term that brought you here.

We’d love if you’d read on and let us explain how Ting is inexpensive as opposed to cheap too.

That said…

Why is Ting so cheap?

adoreting-slider (cropped)With Ting, the average monthly cost per device is $23 and the average Ting bill is $31.50. Ting service is on the Nationwide Sprint* network and a nationwide GSM network, which both offer the latest and greatest network access (Tri-Band LTE and 4G/LTE).

We offer voice roaming (including text messages) on the Verizon and AT&T network at no extra charge should you find yourself in one of the few places our carrier partner’s don’t reach.

More though, the way we approach mobile is fundamentally different. It all boils down to this: We think people are smarter than the mobile service status quo gives them credit for.

Pay for what you use

Screenshot 2014-01-30 13.39.32Rather than lock you into a plan, Ting instead offers simple and easy to understand rates. You start out the month with a flat $6 per active device on your account. As (or if) you use minutes, messages and megabytes of data, you move through the small, medium and large service levels until you reach XL. If your account goes beyond XL for minutes, messages or megabytes, you pay a very reasonable 1.9¢ per voice minute, ¼¢ per text message and 1½¢ per megabyte of data.

Without changing your mobile habits at all, chances are Ting will save you money. Taking a simple step like using Wi-Fi at home and / or in the office though, you can save even more.

Compare that with a bundled mobile plan where you’re really picking the plan that fits the least poorly of the lot.

Stuff that should be included is included

Other cell phone service providers want to charge a per-device fee for things like tethering, three-way calling, voicemail, caller ID and so on. With Ting, these things are included at no extra charge.

It just makes sense.

Tools that put customers in control

Screenshot 2014-01-09 14.52.08If there was an award for the cleanest and most powerful customer control panel, we’re pretty confident The Ting account dashboard would take the prize.

We don’t hide any capabilities and we put the power in our customers hands.

Want to set a hard cap on a device under your account so that data is disabled once it reaches a threshold you choose? No problem. Want to turn tethering on or off for a device on your account? Go ahead. You can activate and deactivate devices, turn services like international calling, picture and video messaging and many more on or off in your dashboard.

With Ting, you’re in the driver’s seat.

No “free” phones

ETFpicOther carriers offer $0 or otherwise heavily subsidized phones in exchange for you signing a contract. They recoup the money they fronted you (and then some) in the form of inflated service costs and recovery fees.

That’s not our MO.

With Ting, you can get a new device or buy refurbished from us. We sell devices at or at very near our own cost. Therefore, we don’t need to recoup that money elsewhere and we can instead focus on and invest in customer service.

Sustainable business

We earn a fair and sustainable margin on the service we sell. We don’t load you down with confusing bundled plans and we don’t saddle you with 1,000 voice minutes just because you want a gig of data. Similarly, we don’t charge recovery fees or try to squeak extra line items past you.

We’d rather be clear and upfront about our offerings because we believe that people are smart enough to make the decision that’s right for them. So far, so good on that front!

No hidden BS

You know what they say about death and taxes. We can’t help you with the former… but we can promise we won’t add to the pain of the latter by charging recovery or disbursement fees.

With Ting, the tax you pay is the tax we’re legally required to collect and remit on your behalf. No more, no less.

We’ll never tack on extra fees or ding you for something as simple as turning on tethering or activating your voicemail.

Cheap vs. inexpensive

Now, for the all-important differentiation between “cheap” and “inexpensive.”

Cheap is cutting customer service to the bone and / or outsourcing.

Cheap is offering only a couple of undesirable devices and asking customers to settle in exchange for a low monthly cell phone bill.

Cheap is telling people how to use their cell phones and then penalizing them if they don’t do things your way.

Cheap is running a crappy Compuserve-era web site.

These, and the many other examples we could rhetorically provide, is why we prefer to say Ting offers inexpensive cell phone service to smart people as opposed to cheap cell phone service.