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T-Mobile CEO John Legere stole my 2012 brand strategy and my 1987 hair

You want to know what T-Mobile is going to say and do six months from now? Check out Ting six months ago.

Making Sense

Here’s Elliot launching Ting in February 2012:

“What people are forced to put up with from mobile service providers just doesn’t make sense. It’s too complicated, too opaque, too adversarial, too expensive and frankly too inhuman,’ said Elliot Noss, CEO of Tucows. ‘We’re changing that. Ting is a mobile service that makes sense.”

Here’s John re-launching T-Mobile in March 2013:

“This is an industry filled with ridiculously confusing contracts, limits on how much data you can use or when you can upgrade, and monthly bills that make little sense. As America’s Un-carrier, we are changing all of that and bringing common sense to wireless.”

Device Subsidies

Here’s me rejecting device subsidies in February 2012:

“When you get a subsidized or heavily subsidized device from one of the major providers and sign a long-term contract, you are absolutely paying for that device. The price, plus a significant premium, is buried in your monthly service…Please do not believe that any business (particularly one that has to offset huge marketing and network operating expenses) would ever give you a device for free.”

Here’s John revising T-Mobile’s 10+ year policy of subsidizing devices in January 2013:

“You are paying every penny for their phones. You are not getting a $99 phone. Anyone who thinks they are, come with me into the back. While you’re handcuffed, they go into your pockets and they take your money.”

ETF Reimbursement

In February 2013, we made headlines by giving away $100,000 in Ting credits to pay off early termination fees (ETFs). In September 2013, we announced our permanent policy to reimburse 25% of ETFs in the form of Ting credits. Here’s Andrew Moore-Crispin outlining our rationale for that policy:

“Early termination fees suck.”

In January 2014, John announced that he would pay out ETFs in the form of T-Mobile credits. Here’s John’s clever twist on Andrew’s commentary:

“This industry blows.”


Here’s me rocking shoulder length hair, a sweet tan and and a hot pink shirt in 1987.

Screen Shot 2014-01-21 at 1.21.07 PM














Come on, John, it’s been done.

Tri-Band LTE: Ting goes for three

Tri-Band LTE
An older cell tower riding off into the sunset. Thanks iStock!

EDIT: Updated to explicitly state that Ting Tri-Band LTE doesn’t come at an extra cost and to correct erroneous information about wave frequencies as they relate to capacity and travel.

We’ve talked at length previously about the fact that Ting customers get the self same cell service and access to network improvements at or at very nearly the same time as our network provider’s own retail customers.

Recently, another 70 LTE sites came online bringing the total to 300 sites.

The latest and most potentially impactful in a steady stream of major network improvements is Tri-Band LTE.

So what is Tri-Band LTE?

Tri-Band means LTE service offered on three distinct frequencies or “bands.” Each of the three bands (800 MHz, 1.9 GHz and 2.5 GHz) has its own unique benefits. By offering three bands together, any shortcomings of a single band are shored up by the strengths of the others. In other words, with three bands together, you get more reliable coverage, greater capacity and faster speeds in more places.

Lower frequency bands are able to cover a wide area and can penetrate building materials readily. However, they’re lacking when it comes to capacity.

Higher frequency bands offer great capacity but can’t travel as far or through obstructions like lower frequency bands can.

With the mid-range band in the mix, you get Tri-Band LTE that offers the broad coverage and material penetration of the lower band with the increased capacity of the high frequency band. Switching between bands is seamless and whichever frequency is strongest is the one your Tri-Band device will use.

Tri-Band rollout

Tri-Band LTE is available at no extra charge to Ting customers with a compatible device (more on those in a sec) in New York, Los Angeles, Chicago, Tampa and Miami. As our network provider brings more Tri-Band capable towers online across the country, Ting customers will get access at the same time as said provider’s retail customers.

Tri-Band devices

Effective as soon as we hit the publish button on this blog post, we’ll also be putting our first Tri-Band capable devices online on the Ting devices page.

Tri-Band smartphones

The Nexus 5, which can be purchased direct from Google, is a Tri-Band capable device. If you get a Nexus 5 and a Ting SIM card, and if you’re in one of the aforementioned five Tri-Band locations, you’re set.

We’re also adding several new Tri-Band devices to the Ting lineup:

  • Samsung Galaxy Mega (black and white)
  • Samsung Galaxy S4 Mini (black and white)
  • LG G2 coming soon in both black and white.

Tri-Band data devices

Black Friday app deals!

In case you weren’t aware, Black Friday is one of the best times of the year to save big on mobile apps. If you weren’t interested in fighting through today’s crowds (or even if you were), you can always take advantage of some great deals from the comfort of your own home!

Gizmodo has conveniently put together a complete list of the best Black Friday app deals that are happening across the web. Below, we’ve listed five of our favorite Android Apps on sale today!

Note that all the freebie deals are available through the Amazon App Store as opposed to through Google Play. To access the Amazon App Store, you’ll need to first install the app and log in with your Amazon account. Details on how to do so are available here

Bloons TD 5

Available from: Amazon App Store
Price:Free (regular $3)

The best tower defence game available on Android is completely free for today only! As one of the most addicting mobile games out there, you’ll be sucked in almost immediately, so we advise you to proceed with caution…


Available from: Amazon App Store
Price: $1 down from $2

If you love Risk, you’re going to love Drisk, which is on sale for just a buck! With 37 different maps, smart AI, online multiplayer and streamlined gameplay, you might actually even enjoy it more than the original!

Reddit Sync Pro

Reddit Sync Pro
Available from: Google Play store
Price: $1 down from $2

Our go-to reddit app for Android is half off at $1! With offline syncing, multiple themes and timely updates, it’s by far the most feature-packed reddit app available on the market.

SwiftKey Keyboard

Available from: Google Play store
Price: $3 down from $4

Not the best deal going at $1 off but arguably the best Android keyboard available to date. With Facebook, Twitter, and Gmail syncing, Swiftkey automatically adds the words you frequently use for an easier typing experience. You’ll be blown away by its prediction abilities and surprised at the features you’ve been missing out on!

Need for Speed Most Wanted

Available from: Google Play store
Price: $2 down $5

Considered the best racing gaming out for the mobile platform, you can outrun cops, chase rivals, and race against your friends! Keep in mind the app is 550 MB+, so make sure to use WiFi while downloading it (Requires Android 2.3 or higher).

If you’re looking for Windows Phone or iOS deals, you can also find them in the Gizmodo article!

Vote for us

Lifehacker just published a little survey asking people to vote on “What’s the Best Pre-Paid Cellphone Carrier?” and in a flattering little act of bias, nominated us themselves.

We will gladly forgive being mis-labelled a pre-paid service. It seems like pre-paid has sort of become code for no-contract, non-major carrier that offers either utility pricing or some other innovative twist on the traditional fixed plan. We certainly belong there.

In fact, we are thrilled to be there for a couple of reasons and I am shamelessly asking for your votes.

First, “lifehackers” are exactly the right people to consider Ting. Ting is all about not accepting conventions that don’t make sense for you, understanding your usage and your needs and seeking a greater experience and greater value. We are absolutely a lifehack. So I love the context.

Second, I find that we are increasingly being compared to services that tend to “pop off the page” more than we do. Free this!! A whole new way of using that!! (Get rich without leaving the house!) Our great service at a great price that also generates a great, sustainable business actually ends up seeming a bit boring. But what we have going for us more than anything else and more than any of these guys is thousands of real customers who are having a wonderful experience and are thrilled to tell people about it.

So, if you are having a great experience with us, if you are saving money and getting good service, I would be grateful if you would pop over to Lifehacker and give us some love.

I am Michael Goldstein and I approve this message.



Ting attacks Ottawa

Update: The 10th Anniversary Telecommunications Forum has been rescheduled for February 24-25. All the other information on venue, Elliot’s appearance and topic, discounted registration and drinking games rules still apply.

For all those Canadians who have been imploring us to open a can of disruption on the Great White North, this could be a step in the right direction.

Elliot Noss, our CEO, has been invited to the 10th Anniversary Telecommunications Forum on October 29 in Ottawa to deliver a keynote presentation he calls “The dire state of networks in Canada, and how we can take advantage of it.”

It will likely get the attention of a few carriers, some policy makers and industry players and a whole lot of potential customers.

If you are in town, please stop by and yell “You go boy!” (and/or take a drink) every time he uses the words oligopoly or overpaying.

If you have not already registered, you can save $390 if you email Sarah Basiri by October 11 and use promo code 19382.

Ting to offer the Samsung Galaxy Mega
but we need a new portmanteau

GALAXY MegaWe’ve had a few inquiries about the Samsung Galaxy Mega already so let us just say this: We will have the LTE Samsung Galaxy Mega at or at very close to the same time as our carrier partner begins to offer it up for sale.

What is the Samsung Galaxy Mega?

Well, if you thought the Samsung Galaxy Note II was colossal at 5.5-inches, you ain’t seen nothing yet. The Samsung Galaxy Mega is a 6.3-inch monster running Android 4.2.2 Jelly Bean. It’s so big, even “phablet” doesn’t do it justice. We feel a new portmanteau might be in order.

Phometheater? Hints at the 720×1080 HD capabilities but…
Phlaptop? Speaks to the screen size but suggests a clamshell with hardware keyboard.
Tablone? Well, yeah. But also no.

Let’s hear your ideas!

Help us find the perfect combination word for the Samsung Galaxy Mega on our Facebook page. We’ll pick our favorite from among the comments on the Phablet Killer post on Facebook and award the first person that suggested it $100 in Ting credit!

When will Ting get the Galaxy Mega?

As it stands, the timeframe our carrier partner is offering for the Samsung Galaxy Mega is “later this year.” As we said, we’ll have it at or very near the same time they are able to offer it up but we haven’t seen a hard date as to when that might be.

If you’re interested to get updates on this (and other) devices as they come available, Stay tuned to Ting Device Update category here on the Ting blog.

When the Samsung Galaxy Mega hits Ting, Device Alert subscribers will be the first to know. If you’re a Ting customer, you can sign up for device alerts in your account control panel. If you’re not a customer, create a Ting account (you can do so without signing up for Ting service or activating a phone) and you’ll have the option to subscribe to Device Alert emails in the process.