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Clear, graphic updates on your usage.

We believe clear, useful information can bring a lot of comfort and control. We also believe that people like pretty pictures. With Ting, you get both.

You can log into your Ting dashboard anytime to see a graphic representation of your minutes, messages and megabytes in the current payment period (by device). You also get a projection for the total month based on your usage to date, your historical monthly average and your heaviest past month. So you always have a clear picture of where you are likely to land.

You can set your own alerts for the account or a particular device to let you know when your usage reaches any particular levels. You can even disable a device automatically when it reaches that level.

 

Bills that are easy to read.

We want you to know how many minutes, messages and megabytes you have used and how much you have spent. We want you to understand what drives up your costs so you can take steps to keep them down. We also don’t have a long list of fees that need to be justified and totaled.

So our online bills start with a shockingly simple snapshot and shockingly plain language, allowing you to unpack as much or as little detail as you need.

Multiple devices on one account.

Ting gets better the more colleagues or loved ones you add.

With Ting, you pay just $6 a month per device.

Each device contributes to one total of minutes, messages and megabytes. The value on minutes, messages and megabytes actually gets better on Ting as you use more. So, rather than pushing you toward some terrible overage penalty, pooling the usage of a larger group will actually help you get better rates.

Plus, it is easy to track usage by device and manage all your devices from one simple dashboard.

No contracts.

We intend to challenge the way things are done in mobile phone service. We intend to offer outstanding value, usability and support. So why would we lock you into a long-term contract?

At Ting, you buy your own new device, which is likely more affordable than you think. We are confident you will recover that money quickly on our rates. We are certain you will appreciate the way we do business. But if you do not, we think that you should be free to go.

No hold customer support.

We have been doing this at Hover and the response has been amazing.

Monday through Friday, 8am – 8pm ET, we simply disable the hold system. You call us and the phone rings until one of us picks it up. And we don’t let it ring long.

Geek-powered support.

Think about some customer support experiences you have had recently. Assuming you managed to get to human beings, did you feel like they were as resourceful as they could be? Were they limited by access to certain systems or information? Did they seem to be sticking to a script or a prescribed set of solutions? Did they seem like they would do anything to solve your problem?

If you seek our help, you likely have a problem that doesn’t fit neatly onto a list. You need someone who is competent and creative. Someone who can hack a solution for you without going to a supervisor or obtaining the “necessary permissions.” You need someone who will solve your problem and then brag about it to the rest of the team here. You need a geek.

At Ting, we hire the sort of people who are already solving mobile phone problems for their friends and families. We train them, treat them well and empower them to solve problems. We allow them real names, profile photos and publishing rights on the blog. So you are not accessing some cog in a giant machine, you are getting a capable person with their own ideas and their own bag of tricks.