Skip navigation

Check if your phone will work on Ting… on your phone

Ting-compatibility-checker-appIntroducing the new Ting compatibility checker app for Android.

Since we added a GSM network to Ting mobile, over 80% of smartphones made in the last few years will work on Ting. You gotta like those odds. The issue becomes making it easy for people to check whether their phone will work on Ting.

We’ve had some form of our Ting compatibility checker online since the early days. Today, we’re launching the Ting compatibility checker app and while it’s super simple, we think it’s some next-level stuff.

It’s a small (1.1 MB download) and lightweight (it doesn’t do anything else) app that grabs an Android phone’s IMEI and checks it to see if it will work on Ting’s networks. It also tells users which network services (3G, 4G LTE etc.) it will support once it’s here.

Why release a single-purpose app instead of bundling this feature into the existing Ting app? A couple of reasons. This is what we in the business call an “on-boarding tool,” so we wanted to keep it simple. We also wanted to keep it small so it’s a quick download for people standing in an aisle in a store, wondering if the Ting GSM SIM card they’re looking at is a smart buy.

Oh, right. This just in, Ting SIMs are going retail.

The Ting compatibility checker app needs permission to dig into your phone’s memory banks to pull out its unique identifying number, its IMEI. This IMEI (and only the IMEI) is then sent across to Ting servers and checked. In a list of app permissions, it sounds pretty heavy. We didn’t want the main Ting app to have to request these permissions.

We also wanted to keep it small and simple, with no learning curve, roadblocks or menus to navigate.

Please give it a try and, as ever, we’d love to hear what you think.

 

The Ting self-serve help site gets a makeover

Recently we let you know that changes were afoot for our help site and those changes are rolling right along. The first step was reorganizing the content in a way that made more sense as well as removing content that was no longer relevant. Now we’re on step two: The makeover and the move.

What’s different?

Well, first, the help site looks a lot more like it’s a part of Ting (which seemed like a good idea, given that it is). Until now being on help.ting.com didn’t feel like you were in a Ting space and we wanted to change that to make the experience more, dare we say, holistic.

Before we undertook the reorganization, we took the time to better understand how people approach help. We used some of what we learned to do some top-level navigation that will help people find the help documentation they seek without too much messing around. You’ll also notice we’ve worked to make each help page not just easier on the eyes but also easier to navigate.

Self-serve help is getting a little simpler

As we mentioned in our most recent Ting update, change is a comin’ and it’s coming in the form of an enhanced help site.

When we created our help site, and more specifically our Knowledge Base, it was early days. We didn’t really know you, our customers, very well at all at that point. We made our best guesses as to what kind of information you’d want and how you’d go about looking for it.

Now that we’ve gotten to know you a little better, we’ve realized that some of our guesses missed the mark. This is us correcting our aim.

The goal is to maintain much of the helpful information that’s currently in our help site but to make it easier to find the relevant info you need. We’re also updating the look and feel of help.ting.com so that it more closely mirrors the experience you get on the main Ting site.

What’s New at Ting: Trade in program, Ting shop tweaks and more!

Improvements to the process of bringing your number to Ting (porting), Ting shop tweaks and a revised Ting “swap” program are just a few of the latest changes inside today’s Release Notes.

From the back-end to the front-end, these adjustments are intended to make the Ting experience even easier, including how you find the right SIM card for your device, how you activate a new device, how you get billing info in the Ting app and how you get around the Ting blog!

Read on for the inside scoop.

Set a benchmark for your Ting savings — and other new stuff!

We’d love to know how much you’re saving since switching to Ting, so we’ve created a way for you to share those dollars and cents sense. We already know somewhere around 98% of families and small businesses could save money by switching to Ting. While we could statistically guess how much folks have saved since switching — and we are always hearing from Ting customers on Facebook and Twitter about crazy amounts of money that they’re saving — we’ve never had a smart way to compile all of that into real numbers, until now.

The next time you head over to your Ting account, you might just see a little drawer slide down from the top asking if you’d like to share your savings with us (or you can also click here if you’re as excited as we are and want to share some numbers right away).

Ting Game of PhonesWe’re still planning what we’ll do with all this data, though. A Ting Savers Leaderboard? (Someone proposed a Game of Thrones Phones.) Some sort of prize each month for the Ting customer who saves the most? A personalized reminder of just how much you’ve saved since switching to Ting? Maybe an option to donate some portion of your savings to charity?

Those are just a few of our ideas, but we’d love to hear yours (after all, it’s your money). After you share your savings, please share your ideas in the comments below! When we launched Ting, our goal was simple, straightforward rates backed by friendly customer service and no-nonsense tools. The fact that so many folks are saving by switching to Ting is one of the many reasons we love what we get to do — and we hope you’re so happy about it that you’ll head over and tell us how it’s going right this very second.

Share your savings with us before next Sunday, July 13, 2014 at 11:59pm Hawaii-Aleutian Standard Time and you might be one of five folks randomly selected to get a cool $50 in Ting credit. Which is sort of like an extra $50 in savings, no? (We’ll choose five winners by the end of the day on Monday and email you if you happen to be one of the winners. If you’re one of the winners, we’ll also share your first name, savings, and city and state here on this blog post and through our social media channels.)

So, what else have we been up to?

Ting mobile web dashboardMobile site dashboard
We know you’ve been waiting for this, and we’re happy to say you can now access your Ting account dashboard via our mobile site. Our mobile apps remain the best route to keep track of your current usage and to manage your devices, but if you’re in a pinch, you’ll now find an optimized the dashboard for mobile browsers.

Live chat for the Ting Shop and Ting for Business pages
Live chat has been a hit for new and existing Ting customers, but when we launched this new option a few weeks ago, there were a few quirks that prevented things from working beautifully on the Ting Shop and Ting for Business pages. We’ve cleared up those issues, and you can now chat away!

Random updates around the site

  • In addition to the new mobile site account dashboard, we’ve fixed a few small mobile site bugs that were lurking around. In particular, some strange formatting and unusual line breaks should now be a thing of the past.
  • The frequently asked questions for the Glyde swap program now reflect the fact that the promotion will be ongoing. How’s that for good news?
  • The frequently asked questions on the Ting Shop were updated to provide greater clarity around our shipping options and methods. Hope this helps straighten out those FedEx versus USPS uncertainties.
  • You’ll find new “author” pages for members of the Ting team that blog. Looking to find out a few details about your favorite Ting blogger, or check our past posts? We’d like to say this was by request, but in reality it’s totally vain.
  • We’ve updated our BYOD page to help make things a tad bit clearer on the types of devices that can and cannot make the jump to Ting.
  • If you have cookies disabled in your browser, we used to provide an untinglike draconian warning. No more, as we now stick with the facts about what should work and what won’t.
  • We fixed a small bug with the order confirmation emails for items that are in stock but not shipping out immediately for one reason or another (such as for the Independence Day holiday, coincidentally).
  • If you’re using our Savings Calculator, powered by Validas, you’ll now be seeing more helpful and informative error messages if anything happens to go wrong during your robot-powered savings calculation.

 

See you again in a couple weeks with more new stuff!

What we’ve been up to at Ting

Things move pretty quickly here at Ting. Every two weeks, our talented dev team commits what we’ve all been working on. Everything from minor bug fixes to major new additions to the Ting site or to Ting service are included in these two-week “sprints.” Here are a few of the things we’ve gotten up to.

Giftcard_large

Ting gift cards

We’re launching Ting gift cards, just in time for the holiday season! These easily-giftable electronic stocking stuffers will make it simpler than ever for you to give the gift of Ting to your friends, family, colleagues, or newspaper delivery personnel. We’ll be launching a little promotion tomorrow to celebrate our new gift cards so watch the Ting blog for that. If you opt to buy a card today, you’ll be in the running though, so don’t let that stop you.

Improved SIM card shipping

The next time you order a Ting micro SIM or nano SIM card and go with our free shipping option, you’ll find your subscriber identity module integrated circuit swiftly delivered from Starkville, Mississippi to you via Priority Mail, thanks to our new integration with stamps.com and the USPS. The Postal Service guarantees delivery in one, two, or three days for Priority Mail, depending on where you are in the country.

Pushing the Ting iOS app

We’ll now be giving our Grand Blanc, Michigan-made Ting app for iOS a shoutout from more places on our website. If you haven’t already installed it, what on earth are you waiting for? You can grab it from the App Store right here, right now. (And, of course, you can also find it on Google Play if that’s how you roll.)

In both cases, we’ve added push notification support for important news and updates to the Ting app on iOS and Android. We can now share breaking Ting news in real-time (if you opt-in), even if you’re busy Snapchatting.

Clarifying some technical stuff in the BYOD flow

If you happen to enter an IMEI or other non-decimal MEID during the BYOD process, we’ll show you that original number, along with the converted decimal MEID, at the activation confirmation screen. Hopefully that’ll be a little less jarring than just seeing the number change and not knowing how (wizardry) or why (to make the robot overlords happy).

On a related note, we’ve been converting IMEIs for the Nexus 5 and iPhone 5 for a little while, but just in case you happen to use an IMEI instead of an MEID for an iPhone 4s or other devices, we’ll do our best to convert those now, too. How’s that for magical and revolutionary?

If none of that meant anything to you, don’t worry about it too much. The abridged version: We’re always working to make highly technical processes simpler.

Friendly contract / ETF reminders

You can now sign up to have us gently remind you when your current wireless contract is up. You could already do that after using our Savings Calculator but for those of you who want to live on the edge, you can now skip that step.

General fixes and simplifications

    • There was a small fix to how ESNs and MEIDs were being presented during activation when accompanying a particularly long device name (we’re looking at you, Samsung Galaxy SIII Sapphire Black Refurbished 16GB).

 

    • We’ll automatically strip spaces and hyphens from the account number field when you’re creating a new number port request, so as to save everyone in the world from that particular brand of craziness. In the past, if you entered an account number with spaces or hyphens, we would have to manually edit out the non-alphanumeric characters, which created a short delay. Now, Skynet will do it for us. If only everyone in North America could decide on one, standard telephone number format, we’d be golden.

 

    • We’ve tried (in as much as possible) to make the two separate international long distance features a little clearer on your dashboard. We’re still trying to get a trip to the Bahamas approved by our finance department, just to make sure this is as accurate as it possibly can be, so stay tuned.

 

    • You might notice that we now say what we do with the address you enter on the “service address” step when activating. Basically, it’s for Uncle Sam (to make sure we collect the correct taxes) and to make sure we can get a local number for you. We’ll let the automatic singing telegram we also send out for all new customers continue to be a surprise — for now.

 

    • If you happen to be activating a BYOD iPhone 5, HTC One, Galaxy S4, or Nexus 5, you’ll now see a brief reminder that you’ll need a Ting micro or nano SIM card (and we’ll guide you through ordering one if you don’t already have one handy).

 

    • Last but not least, our Canadian roots were inadvertently showing on our international roaming and rates pages, since we used the British-heritage “travelling” instead of the Yankee “traveling” spelling. We apologise. Err, apologize. Sorry.

 

We’ll be back in a couple of weeks with more!

123Next >