Ting offers mobile service on a couple of different nationwide networks. Sprint is one of those networks. Any Sprint phone is compatible with Ting. However, to be eligible to activate with a carrier other than Sprint, that phone needs to be free and clear of any financial obligations to Sprint.
Sprint confirms a phone can move carriers by doing a financial eligibility check (FEC) to ensure that phone’s financial eligibilty date (FED) has passed. We’ll explain what that means. Read on!
What’s a FED?
FED is the date when a phone purchased under contract with Sprint is allowed to make the move to another carrier. This is the day that the phone is free of any financial obligation to Sprint.
How can I find out if my Sprint phone is okay to bring to Ting?
Get started by entering your phone’s IMEI number at ting.com/byod.
Your IMEI is a unique identifier for your phone. It indicates your phone’s manufacturer and model as well as the bands and frequencies it supports. This number will help us make sure your phone no longer has a financial obligation to Sprint and can therefore come to Ting.
To get your IMEI just dial *#06# on your phone. Enter this number on the Ting Check Your Phone page. If your phone is good to go you’ll get a green message telling you that your phone can make the move.
If you get a red message that says, “Sorry, this device can’t be activated right now. Sprint says there’s an unpaid balance associated with it,” your phone hasn’t passed its FED.
A FED red flag can come up for several reasons. Most commonly it’s because the phone is associated with an account that owes Sprint some money.
Why isn’t my phone in the clear?
The first three instances below are the most common cases where a phone hasn’t passed its FED. The fourth and fifth reasons are less common and totally preventable if you buy your phone from a reputable reseller.
- The phone was purchased directly from Sprint on a postpaid account and hasn’t fulfilled its contract term or paid its early termination fee (ETF).
- The phone was purchased from a prepaid carrier and hasn’t been active with that carrier for the required minimum 12 months before moving.
- The phone was purchased from a Sprint retail or big box store. Similar to the prepaid carrier rule, when a phone purchased off contract or from a store like Best Buy, it is required to be activated on Sprint for a minimum of 12 months before it can move to Ting.
- The phone was financed through Sprint and not fully paid off, or otherwise has an unpaid balance associate with it (an unpaid bill for example).
- The phone has been reported as lost or stolen.
How can I follow up?
You have options if your phone didn’t pass a financial eligibility check from Sprint and we’re here to help.