Switching to Ting is easy
Christine Ottoni • May 4, 2017if( has_post_thumbnail( $post_id ) ): ?>
With Ting, you can get your phone activated from the comfort of your home. You can lounge in your pajamas while you switch to Ting. Sounds nice, right? Calm and stress-free. We like to think switching to Ting is all of those things. Not to mention easy.
Today, I’m going to walk you through our Ting sign up process. We’ll cover the basics, from grabbing the right SIM card to activating your device for talk and text.
If you ever get stuck, we’re here to help. Our super-friendly customer support team is just a quick call away.
With me so far? Awesome. Let’s do this.
Need a new phone?
If you’re in the market for a new phone, check out what we’ve got in the Ting shop.
When you purchase a device from the Ting shop, you’ll get a Ting SIM card will come with your new phone. When you order your, you’ll be prompted to sign up for an account so your SIM and account will be linked.
When your phone arrives, set aside some time (like five minutes) to activate. You can skip right down to the Activate! step below.
Bring your own phone
You can bring your own phone to Ting. It just needs to be compatible with at least one of our two nationwide LTE networks. The vast majority of modern smartphones are.
Ting runs on CDMA and GSM networks. Never heard of CDMA or GSM? Don’t panic. Here’s the deal: Sprint and Verizon run on the CDMA network while AT&T and T-Mobile run on the GSM network. Ting has service on both networks. Learn more in our help center article.
To find out if your phone will work on Ting right now, use the Ting compatibility checker. All you’ll need is your phone’s IMEI number.
Find your IMEI
Your device’s IMEI is an identifier that’s unique to your phone. This number holds the key to what network your phone works on.
There are a few ways to find this number. Use the option is easiest for you:
- You can enter *#06# on your phone’s dial pad.
- You can check in the settings menu on your device. On Android: Go to Settings > About device > Status. On iPhone: Go to Settings > General > About
- Check under your phone’s battery. Note: The number may also be listed as “DEC.”
- Look for a sticker on the box your device came in.
Enter your IMEI number into the Ting compatibility checker. Our system will tell you which Ting networks your phone is compatible with, whether CDMA, GSM or both.
If you’re still having trouble finding your IMEI check out our blog post on understanding IMEI.
Grab your SIM card
Once you know your device’s preferred network, you can purchase your corresponding CDMA or GSM SIM card in the Ting Shop. When you order a SIM from the Ting shop you’ll register to set up an account. Your SIM is tied to your account when you log back in to activate.
So you’re ready to activate. Go to ting.com/go and have the following ready:
- Your device with your IMEI.
- A phone number. You can bring a number from another carrier, use a Ting number you already have or make an entirely new one.
- Your credit card. This is where you’ll confirm your post-paid billing with Ting.
You can create an account or log in to an existing account. When you log in you’ll navigate to a page that says “Let’s get your device activated.” Then you’ll be prompted to select your SIM card.
Next, you set up your phone number. You can bring a number you already have or activate a brand new number.
If you activate a new number, you’ll be asked to fill in your address and select the correct area code. Then you’ll confirm your information.
Next, confirm your billing info as well as all the info you’ve provided so far. Don’t forget to read the terms of service (you do always read the terms of service, right?) and click agree to move on.
We’re almost there. Put your SIM card in your device and call the test number provided on-screen to make sure everything’s in working order.
When your call goes through, select Yes and we’ll confirm your phone is active, as well as some other information, including your phone number and the date your billing cycle starts on.
You’re now set up for talk and text on your phone.
That wasn’t so bad, was it? Welcome to Ting.
To set up data and enable other features you may need to configure the APN settings on your phone.
APN stands for Access Point Name. APN acts as a gateway between your phone and the Ting network. Without APN settings configured, the network doesn’t know that you’re allowed to connect to it.
Navigate to the Ting help center for more detailed info on configuring APN settings. Your setting will depend on two things: what device you have and which Ting network you’re using.