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How do you decide which ONT to use?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Deciding which ONT to use

Want to get the attention of Ting’s VP of Internet, Adam Eisner? Ask him about our ONT.

An ONT (Optical Network Terminal) is a small box installed inside of your home, about the size of a deck of playing cards. It converts the fiber optic signal into Ethernet, which you then connect either to Ting’s wireless router, or a router you provide yourself.

ONTs come in a number of configurations. “When we first launched Ting Internet, we used (what we could call) an all-in-one gateway,” says Eisner. “The fiber terminated into the box and that box was also responsible for broadcasting wireless Internet throughout a home of business.”

So why did we replace our original ONT? “We eventually moved away from that model, really because we found it wasn’t flexible enough for what people wanted to do with their Internet service.”

Ting wants you to be able to use your Internet however you want. It’s yours, after all.

“We view ourselves as a fat pipe of Internet that doesn’t really want to get in the way of the king of things the customer wants to use the Internet for.”

How to do a proper Internet speed test

Internet speed test-

We’re going to show you how to perform a proper Internet speed test

Internet speeds can seem slow for a variety of reasons. Rogue programs using your bandwidth, poor Wi-Fi reception and other problems can make your Internet connection feel frustratingly slow.

Running a proper test will help you get started on diagnosing the problem.

Does Ting Internet offer home phone service?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Does Ting Internet offer home phone service?

Occasionally, we’re asked if we have any plans to roll out a home phone service to complement our Internet service.

Adam Eisner, VP of Internet, will talk a bit in the video below about the ongoing discussion of what pairs well with Internet service.

While Ting doesn’t offer a home or business phone product, we partner with PrimeVoice, a national VOIP telephone service provider. PrimeVoice’s approach to customer service and support is very similar to Ting’s. They put the customer first and have a focus on doing what’s right.

If you’re in need of phone service and mobile’s an option, consider Ting’s mobile phone product. Ting Mobile is a great option, with affordable pay for what you use service. Ting is especially great for families.

As for the future, we’re always looking at our options.

Hello Burlington. Pleased to meet you.

Ask Us Anything

Thanks for sharing your questions in the first Ting and Burlington open Q&A. We got some really great questions from the community. Check the archived AMA.

Illustrated Burlington cityscape

UPDATE: The Ting Letter of Intent (LOI, otherwise known as our bid) has been updated. Our commitment to Burlington as a whole is laid out more clearly and we’ve upped the ante by $2.5 million. See the updated letter of intent.

We’re Ting. It’s now public that we, via our parent company Tucows, are one of the companies bidding to become the steward of the BT fiber network. We’re happy things are out in the open. We don’t really go in for the whole cloak and dagger routine.

The reasons the network was put out to tender have been discussed at length. We’re not going to retread any of that ground except to acknowledge that the circumstances under which we’re being introduced to each other are less than ideal. We understand that many Burlingtonians would like to keep BT entirely locally owned. We understand that ambition. We appreciate the chance to put Ting and our community approach forward as the best of both worlds.

We aren’t looking at BT as an asset to be scooped up Monopoly-style. We look at Burlington, VT as the kind of forward-thinking community we love to be a part of.

We think that our community involvement, our customer-first approach and our commitment to the open Internet and net neutrality make Ting the right choice to work with BT to maintain the fiber network and continue to grow its footprint.

What is the difference between 5/5 and gigabit fiber Internet?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

What is the difference between 5/5 and gigabit fiber Internet?

A common question regarding our fiber Internet service packages is the difference between our 5/5 and gigabit plans.

Put simply, 5/5 (5 Mbps upload and download) is fine for people that visit the Internet. Gigabit, which is 1000 Mbps upload and download, is for people that live there.

How does Ting Internet decide where to build next?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

How does Ting Internet decide where to build next?

So you want to build a fiber network. Shouldn’t be too hard. Dig a few holes, put some fiber down and in three to four weeks, a network starts to sprout.

If only it were so easy.