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Ting Mobile COVID-19 update

Ting Mobile COVID-19 update

Ting Mobile customers will notice no difference in the service they’ve come to expect, even as our offices sit almost empty. 

Ting Mobile employees are all working remotely and have been since March 9. The vast majority of us, from front-line customer service reps to the engineering, product, development, marketing and other teams, were already set up to be as productive at home as in the office. It’s just that now, instead of working from home a day or two a week, we’re all doing so every day until a clear and safe path forward can be identified.

At a time when people need to distance themselves from each other physically, technologies that keep us connected become even more important. Hopefully, you’re like Ting Mobile employees and can stay home without any drop in productivity. In that case, the only change you might notice from being home all day, connected to Wi-Fi; a little cabin fever and a smaller mobile bill. 

Not everyone is so lucky. Some people still have to venture out. Some work in retail. Some are vulnerable. Being able to maintain pretty close to business as usual while physically separated from our colleagues is a blessing and not one that everyone is fortunate enough to have. This fact is not lost on us.

We’ll make sure no Ting customer who is in need is without access to core mobile service while we work through this unprecedented situation together. The COVID-19 precautions we as a society are taking are important and prudent. They will have repercussions for real people. We want to be considerate of that fact.

Tucows, Ting Mobile’s parent company, has also issued a statement that goes into more detail around the steps we’re taking as a company. Read Tucows COVID-19 statement for more info. For information on Ting Internet and the steps we’re taking to keep our people and our customers safe and connected, see Ting Internet’s COVID-19 statement