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How do you decide which ONT to use?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Deciding which ONT to use

Want to get the attention of Ting’s VP of Internet, Adam Eisner? Ask him about our ONT.

An ONT (Optical Network Terminal) is a small box installed inside of your home, about the size of a deck of playing cards. It converts the fiber optic signal into Ethernet, which you then connect either to Ting’s wireless router, or a router you provide yourself.

ONTs come in a number of configurations. “When we first launched Ting Internet, we used (what we could call) an all-in-one gateway,” says Eisner. “The fiber terminated into the box and that box was also responsible for broadcasting wireless Internet throughout a home of business.”

So why did we replace our original ONT? “We eventually moved away from that model, really because we found it wasn’t flexible enough for what people wanted to do with their Internet service.”

Ting wants you to be able to use your Internet however you want. It’s yours, after all.

“We view ourselves as a fat pipe of Internet that doesn’t really want to get in the way of the king of things the customer wants to use the Internet for.”

Best phone for someone who lives on a boat?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

What’s the best phone for someone who lives on a boat?

When important questions come in to Ting, we take them right to the top. In this case, CEO Elliot Noss.

One such question asks, “What smartphone does Ting recommend for someone who lives on a boat”


First, we wholeheartedly fist-bump this lifestyle choice. Second, Elliot recommends the Samsung Galaxy S8 due to its IP68 certification (water resistant, 30 minutes at 1.5m). While other phones boast of being “splash-proof,” the S8 prides itself on being part phone, part fish.

Also, you may enjoy one of our pop-sockets for added phone grip. We can’t make any promises because demand often outstrips supply, but we’re always happy to send them to people who ask.

See you on the open water.

Does Ting Internet offer home phone service?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Does Ting Internet offer home phone service?

Occasionally, we’re asked if we have any plans to roll out a home phone service to complement our Internet service.

Adam Eisner, VP of Internet, will talk a bit in the video below about the ongoing discussion of what pairs well with Internet service.

While Ting doesn’t offer a home or business phone product, we partner with PrimeVoice, a national VOIP telephone service provider. PrimeVoice’s approach to customer service and support is very similar to Ting’s. They put the customer first and have a focus on doing what’s right.

If you’re in need of phone service and mobile’s an option, consider Ting’s mobile phone product. Ting Mobile is a great option, with affordable pay for what you use service. Ting is especially great for families.

As for the future, we’re always looking at our options.

What is the difference between 5/5 and gigabit fiber Internet?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

What is the difference between 5/5 and gigabit fiber Internet?

A common question regarding our fiber Internet service packages is the difference between our 5/5 and gigabit plans.

Put simply, 5/5 (5 Mbps upload and download) is fine for people that visit the Internet. Gigabit, which is 1000 Mbps upload and download, is for people that live there.

How does Ting Internet decide where to build next?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

How does Ting Internet decide where to build next?

So you want to build a fiber network. Shouldn’t be too hard. Dig a few holes, put some fiber down and in three to four weeks, a network starts to sprout.

If only it were so easy.

Will Ting ever offer home Internet service?

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Whether a member of the Ting team or the mayor of a Ting town, we put your questions in front of smart people.

Will Ting ever offer home Internet service?

Look, we get it. Ting does a lot of cool and crazy things. Have you heard about our line of non-stick cookware? No? That’s because it hasn’t been announced… yet*. (゜‿ ^)

So it’s no surprise that Sheryl Edwards might have missed our announcement of Ting-branded home Internet service coming to a town near you. One would assume Sheryl enjoys our mobile service and would like to bring that experience into her home.

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