Skip navigation

Ask: What has customer service learned from a year of Ting Internet support?

Since launching Ting Internet a year and a half ago, our support team have been hard at work learning the ins and outs of our gigabit fiber Internet service.

Ross Rader, VP of Ting Customer Experience, shares the differences between supporting Ting mobile and Ting Internet service, and explains why he believes the potential for Internet support exceeds our ability on the mobile side of things.

Ask an Exec: Why did Ting expand customer support instead of outsourcing it?

Several Ting customers have wondered why we chose to expand our customer support team to a brand new office rather than outsourcing it like the majority cell phone carriers across the United States.

In the latest Ask (previously known as Ask an Exec), Ross Rader, VP of Customer Experience at Ting, explains why the decision was an easy one. Short answer: Because we’re the best at customer support and know that we’re the only ones who will treat our customers the way our customers deserve to be treated.

Want further proof? See for yourself in our latest Behind the Scenes spotlight videos with Nicole and Deb.

Ting Unboxing and a giveaway: Alcatel OneTouch Idol 3

The Alcatel OneTouch Idol 3 is an affordable smartphone that punches way beyond its weight class. It boasts a fully reversible screen (there is no right side up), sizeable battery and 16 GB of internal space plus the option to add removable storage with a microSD card.

The Idol 3 lets you choose your preferred screen size, too. Alcatel has developed a 4.7 inch model and a 5.5 inch model with similar specs, giving you the option to pick the display that fits you (and your hand) best.

If you’d like to learn more about this overachiever, we spent a month with the Idol 3 and shared our thoughts. Both models are also available for purchase in the Ting shop (GSM only).

To celebrate the launch of our unboxing, Ting is giving away two brand new Alcatel OneTouch Idol 3s on the Ting YouTube channel.

Congrats to the lucky winners, Frankie and Shawzy.

Ask an Exec: How can a town make itself more attractive to a fiber ISP?

Fiber infrastructure is the new major highway project, connecting smaller cities and towns to the world and leveling the playing field. Stands to reason, cities and towns across the US want it.

So, how does a town make itself more attractive to a fiber Internet provider like Ting or Google Fiber? Elliot Noss, CEO of Tucows, has a few ideas to share. For starters, towns need to know their municipal assets and access policies. Towns should also be coming to the discussion with the sense that crazy fast fiber Internet is a thing they need in order to keep pace; Ting doesn’t want to spend a lot of time convincing people that symmetrical gigabit Internet is important infrastructure.

Ask an Exec: What’s to stop another provider trying to take over a Ting town?

Incumbents are taking notice in some Ting towns. What’s to stop them trying to lay fiber and compete on a more even playing field?

Elliot Noss, CEO of Tucows, has a few thoughts on the fiber first-mover advantage. While there aren’t many others doing what we’re doing right now, there’s plenty of room for growth and competition.

Ting Unboxing and a giveaway: Samsung Galaxy S7

s7black_social

The Samsung Galaxy S7 has improved on a tried and true formula to offer its best smartphone yet. Latest updates include a brand new camera, improved Snapdragon system chip, removable storage and a waterproof shell – no charging port cover required.

If you consider a 5 inch display to be the perfect phone size, you’ll love the Galaxy S7. Its 5.1 inch Quad HD display with 576 pixels per inch is fantastic, enclosed in rounded black glass and an aluminum frame that feels as exceptional as it looks.

Running the latest version of Android, 6.0 Marshmallow with a 3,000 mAh battery inside, the Galaxy S7 provides buttery smooth performance that’ll last a full day with ease.

Take a closer look at the Galaxy S7 in our unboxing below and through the Ting shop listing, currently available for purchase on the Ting CDMA (Sprint) network.

Ting is also giving away two brand new Samsung Galaxy S7 smartphones! One giveaway is being hosted on the Ting Facebook page while the second is through our friends at Android Police. Learn more and enter to win on the respective pages.

Congrats to Patrick G, our lucky Facebook winner.