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Switching Mobile Plans – A Ting Take

Getting out of a relationship with a mobile service provider can be awkward. You want to say you’ll remain friends but it’s never quite that simple. It’s not any one thing that brings the breakup about. Often it’s a combination of little things that culminate.

“You never call me unless you want something.”

“I never know where we stand.”

“I just don’t feel like you put my needs first.”

“You’re not the same service provider I fell for those many moons ago.”

“We’ve just grown apart.”

“It’s not you me, it’s me you.

While you don’t want to rebound or go rushing into a new relationship, there is that little matter of, you know, needing a phone and a number.

If you’re here, we’re going to assume you’re thinking about Ting. You like the idea of paying for what you use, of not having to pick a bundled plan tying minutes, text messages and data together. You’ve tried (or are about to try) the Ting Calculator and realize (or you are about to realize) that Ting will probably save you money on your mobile plans. You love the idea of a no contract mobile carrier as well as being in control of the relationship.

To that end, we’ve put together a little guide to help switch mobile carriers. You can check it out in the Ting Help & Support section.

In this guide to switching mobile carriers we look at:

Let us know if you have any questions. You can use the comments below, call us at 1-855-TING-FTW (1-855-846-4389), email us or visit our help pages. You can also find Ting on Facebook or hit us up on Twitter.

Got Five Friends?
Get a Free HTC Detail from Ting

Illustration - Family of five: Four holding smartphones, one sad looking kid on the right without. Poor guy.If you’ve got five friends, a family or colleagues who aren’t opposed to having a little fun, you’re half way there already. Buy four smartphones sharing pooled minutes, messages and megabytes under one Ting account between now and March 31, 2012. Snap a pic of you and your cohorts that is your closest approximation of this one, share it on our Facebook event page and Ting will give you a fifth smartphone to fill the hands of that sad looking person on the right, the HTC Detail*, for the low, low price of, well, nothing.

Note: It’s OK if you don’t have an epic beard and a slicked do. It’s OK if you don’t have two kids with a penchant for wearing turtlenecks. Just do your best to match the overall look and feel of the pic and you’re golden. This promotion is open to families, businesses, friends… anyone that’s not opposed to sharing a plan.

You might need a sixth friend or colleague to snap the picture. If your social network is a little sparse, a tripod plus a camera with self timer function will work too and as an added benefit, no bribes are required.

  1. Buy four smartphones from Ting under one account
  2. Gather your friends, family or business partners and snap a pic of you doing your best approximation of this pose
  3. Share your pic on the Ting HTC Detail Give-Away Event page wall on Facebook
  4. Profit – which is to say, we’ll send you a free HTC Detail to share minutes, messages and megabytes on your Ting account

As Ting doesn’t currently support multiple device purchases at once, you’ll have to purchase your new smartphones one at a time.

The legal stuff: Short version, if you’re cool to us, we’ll be cool to you. Slightly longer version: Ting reserves the right to change or update the details of this promotion at any time or to disqualify any entrant for any reason. We’re not likely to do so but our lawyers assure us we need to reserve these rights just in case someone decides to try to spoil the party.

* To qualify for this offer, four smartphones must ber purchased on or before March 31, 2012. If you decide to return any of the four smartphones for a refund (as opposed to replacement), the HTC Detail must also be returned. Offer available to new or existing Ting customers. Users must upload a picture to the Facebook event page for this promotion to receive the free HTC Detail smartphone.

Hello world!

If you are reading this post, we have successfully launched Ting to the general public, hurray!

I wanted to say a quick thank you to everyone who has worked on Ting to date. Over a year of hard work has gone into developing and refining our service offerings, and we are grateful to everyone who has helped us get to this point. So, thank you!

Now what!?

Well, we welcome you to poke around and check us out (make sure you try our usage calculator) and let us know what you think. Feel free to contact us if you have questions.

Welcome to Ting!

Ting 1.06

The following changes to went live Tuesday January 10th, 2012:

  • Added Motorola Photon and Samsung Conquer to Devices
  • Moved to discount pricing on Sanyo Zio to $105
  • Reworked Device Details copy
  • Our Privacy Policy is now available
  • International Calling surcharges can be sorted by price
  • Added a “Why Ting” post about free voicemail and other features
  • Added a “Why Ting” post about small businesses
  • “Your Devices” nicknames now work correctly
  • “Busy Signal Call Forwarding” and “No Answer Call Forwarding” settings stick.
  • Help videos have been moved to
  • Added “Help Bubble” on toll-free number showing numeric version


Ting 1.05

The following changes to went live Thursday December 15th, 2011:
  • Numerous simplifications and updates to the device purchase, shipping and activation process.
  • Added comparison charts (linked to from Devices page).
  • Redesigned Device Settings pages.
  • Added the Ting Savings Calculator at (available to non-beta visitors)
  • International Calling surcharges can be sorted by price.
  • Activated phones waiting for port-in are now displayed in Your Account.
  • Many revisions to bill statement and related usage details.
  • Account summary in Your Account now shows usage for deactivated devices.
  • in now friendlier to mobile-browsers.

Ting 1.04

The following changes to went live Tuesday November 22nd, 2011:

  • The entire site is now secure (i.e. https), not just transactional pages.
  • Changes to the Plans Page including moving video to a lightbox.
  • Now using embedded YouTube for all videos.
  • Improved sorting of data when viewing Details of Data Usage.
  • Improved Device Selection Dropdown on Your Account Page.
  • Improved page load times.