As we mentioned in our most recent Ting update, change is a comin’ and it’s coming in the form of an enhanced help site.
When we created our help site, and more specifically our Knowledge Base, it was early days. We didn’t really know you, our customers, very well at all at that point. We made our best guesses as to what kind of information you’d want and how you’d go about looking for it.
Now that we’ve gotten to know you a little better, we’ve realized that some of our guesses missed the mark. This is us correcting our aim.
The goal is to maintain much of the helpful information that’s currently in our help site but to make it easier to find the relevant info you need. We’re also updating the look and feel of help.ting.com so that it more closely mirrors the experience you get on the main Ting site.