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Internet rockstar Robin Chase joins our Board of Directors

We announced yesterday that Robin Chase, best known as the founder of Zipcar, has joined our Board of Directors. You can read about why we love her and she loves us in our press release.

Also check out her Ted talks to get a better feel for her passion and how freaking cool she is.

I am really, really excited about this. It says so much about how we define ourselves and how we want to challenge ourselves. I also think it says something about what we have accomplished.

When we first started building Ting, we talked a lot about the sort of brands we wanted to emulate. Right from the beginning, that list included Zipcar, as well as ING, Netflix, Etsy and Skype. In my mind, each of these brands did three very special things:

What’s new in the Ting control panel

The Ting customer control panel and account tools have always been a fundamental part of the Ting experience. Whether in a laptop browser window or on a smartphone or tablet, we strive to put customers in complete control of their accounts.

With that in mind, we’ve completely redesigned the Ting control panel.

We don’t do things just for the sake of doing them. We approached this, our latest (full) redesign of the Ting dashboard as an exercise in making life easier for our customers. We wanted to make monthly usage easier to understand. We wanted to make it easier to see which device on your account used what. We wanted to make monthly bills clearer and easier to understand and manage.

There’s a lot we could say on the subject of the Ting control panel. Instead, though, we’ll just say this:

Log in to your Ting account control panel to see what’s new and improved. We’re always happy to hear your feedback. Hit the official feedback thread to share your thoughts. You can, of course, also share thoughts here, in the comments section of this blog post. Wherever your feedback comes, we’re listening.

iPhone 5s and 5c:
Let’s make this official

iPhone-5c-40Today is the day. Which day is that, you ask? Why, it’s the day that iPhone 5s and iPhone 5c can finally, officially be activated on Ting.

If you already have a Sprint network-ready iPhone 5s or 5c in hand and said iPhone 5s or 5c has a SIM card in its SIM card tray (here’s how to check that), you’re good to go. You can bring it to a happier home with Ting.

Just enter your iPhone’s MEID into our handy checker to confirm that your device can make the move. Checking the MEID is completely risk-free. Follow through the rest of the BYOD process and just like that, your iPhone 5s or iPhone 5c will be active on Ting.

If you have the phone but not the SIM card you can remedy that here.

If you’re in the market for an iPhone you can hit the Ting shop to grab one from curated listings we’ve pulled from used markets Glyde, Amazon and eBay.

What’s New at Ting: Trade in program, Ting shop tweaks and more!

Improvements to the process of bringing your number to Ting (porting), Ting shop tweaks and a revised Ting “swap” program are just a few of the latest changes inside today’s Release Notes.

From the back-end to the front-end, these adjustments are intended to make the Ting experience even easier, including how you find the right SIM card for your device, how you activate a new device, how you get billing info in the Ting app and how you get around the Ting blog!

Read on for the inside scoop.

Be the first to know!

If you’ve been anxiously awaiting an iPhone 5s or 5c announcement from us, you’ll have to wait a bit longer.

We think this is the next best thing. Enter your email address below and you’ll be the first to know when you can officially bring an iPhone 5s or iPhone 5c to Ting.

Set a benchmark for your Ting savings — and other new stuff!

We’d love to know how much you’re saving since switching to Ting, so we’ve created a way for you to share those dollars and cents sense. We already know somewhere around 98% of families and small businesses could save money by switching to Ting. While we could statistically guess how much folks have saved since switching — and we are always hearing from Ting customers on Facebook and Twitter about crazy amounts of money that they’re saving — we’ve never had a smart way to compile all of that into real numbers, until now.

The next time you head over to your Ting account, you might just see a little drawer slide down from the top asking if you’d like to share your savings with us (or you can also click here if you’re as excited as we are and want to share some numbers right away).

Ting Game of PhonesWe’re still planning what we’ll do with all this data, though. A Ting Savers Leaderboard? (Someone proposed a Game of Thrones Phones.) Some sort of prize each month for the Ting customer who saves the most? A personalized reminder of just how much you’ve saved since switching to Ting? Maybe an option to donate some portion of your savings to charity?

Those are just a few of our ideas, but we’d love to hear yours (after all, it’s your money). After you share your savings, please share your ideas in the comments below! When we launched Ting, our goal was simple, straightforward rates backed by friendly customer service and no-nonsense tools. The fact that so many folks are saving by switching to Ting is one of the many reasons we love what we get to do — and we hope you’re so happy about it that you’ll head over and tell us how it’s going right this very second.

Share your savings with us before next Sunday, July 13, 2014 at 11:59pm Hawaii-Aleutian Standard Time and you might be one of five folks randomly selected to get a cool $50 in Ting credit. Which is sort of like an extra $50 in savings, no? (We’ll choose five winners by the end of the day on Monday and email you if you happen to be one of the winners. If you’re one of the winners, we’ll also share your first name, savings, and city and state here on this blog post and through our social media channels.)

So, what else have we been up to?

Ting mobile web dashboardMobile site dashboard
We know you’ve been waiting for this, and we’re happy to say you can now access your Ting account dashboard via our mobile site. Our mobile apps remain the best route to keep track of your current usage and to manage your devices, but if you’re in a pinch, you’ll now find an optimized the dashboard for mobile browsers.

Live chat for the Ting Shop and Ting for Business pages
Live chat has been a hit for new and existing Ting customers, but when we launched this new option a few weeks ago, there were a few quirks that prevented things from working beautifully on the Ting Shop and Ting for Business pages. We’ve cleared up those issues, and you can now chat away!

Random updates around the site

  • In addition to the new mobile site account dashboard, we’ve fixed a few small mobile site bugs that were lurking around. In particular, some strange formatting and unusual line breaks should now be a thing of the past.
  • The frequently asked questions for the Glyde swap program now reflect the fact that the promotion will be ongoing. How’s that for good news?
  • The frequently asked questions on the Ting Shop were updated to provide greater clarity around our shipping options and methods. Hope this helps straighten out those FedEx versus USPS uncertainties.
  • You’ll find new “author” pages for members of the Ting team that blog. Looking to find out a few details about your favorite Ting blogger, or check our past posts? We’d like to say this was by request, but in reality it’s totally vain.
  • We’ve updated our BYOD page to help make things a tad bit clearer on the types of devices that can and cannot make the jump to Ting.
  • If you have cookies disabled in your browser, we used to provide an untinglike draconian warning. No more, as we now stick with the facts about what should work and what won’t.
  • We fixed a small bug with the order confirmation emails for items that are in stock but not shipping out immediately for one reason or another (such as for the Independence Day holiday, coincidentally).
  • If you’re using our Savings Calculator, powered by Validas, you’ll now be seeing more helpful and informative error messages if anything happens to go wrong during your robot-powered savings calculation.


See you again in a couple weeks with more new stuff!