Cookies Support

We want to make sure you have an outstanding Ting experience. We are not able to deliver that with your current browser settings. Please enable cookies in your browser settings

Browser Support

We want to make sure you have an outstanding Ting experience. We are not able to deliver that with your current browser settings. Please consider visiting us again using the latest version of Internet Explorer, Firefox, Chrome, Safari, or Opera.

Dismiss

Let us soften the blow
of early termination fees.

If you're paying an ETF to come to Ting, we've got your back.
We'll give you credit for 25% of your ETF up to $75 per device.
Just follow these three simple steps and you're on your way.

  1. Grab a device

    You can buy new, buy used or bring an inactive Sprint device to Ting. You've got all kinds of options.

    Browse Device Options

  2. Port your number

    Bring your mobile number over to Ting. This will cancel your account with your current provider.

    Activate a Device

  3. Submit your claim

    Your previous carrier will send you your final bill with your ETF detailed. Just send it to us!

    Fill Out ETF Form

FAQ

What do I have to do to claim my ETF relief?

Activate a device and move ("port") your number over to Ting. This will automatically cancel your current account. If you owe an early termination fee, you'll see it detailed on your final bill from your previous carrier.

How do I know if I'll have to pay an ETF?

If you received a phone without any up-front cost, you're probably in a contract with your current carrier. If you're under contract, you'll likely have to pay an ETF to close your account.

I already paid an ETF. Am I eligible?

Provided your ETF was paid on or after September 10, 2013 and you submit your ETF documentation and ETF relief claim within 30 days of the date listed on your final bill from your previous carrier then yes, you're eligible.

I paid an ETF before September 10. Am I eligible for ETF relief?

Sorry, no. Only ETFs paid on or after September 10, 2013 are eligible.

I'm bringing over multiple lines. Can I stack Ting ETF relief credits?

Yes. You'll be asked to select the number of lines under contract you're bringing to Ting when filling out the form. We'll reimburse you 25% up to $75 for each line that has an ETF associated.

I'm not a Ting customer. Can I get in on this?

Yes. Just port the line(s) that are under contract over to Ting, fill out the ETF relief form and we'll reimburse 25%, up to $75 per line, as Ting credit.

I'm already a Ting customer. Can I get in on this?

Yes. If you're an existing Ting customer looking to add another line to your account and you'll be paying an ETF to do so, we'll reimburse you too.

What if I want to get a new number?

That's no problem. However, in order to tie your ETF payment to your Ting activation, you'll need to bring your current mobile number (the one with the ETF associated) over to Ting. Once it's been moved over, it's easy to change your mobile number in your Ting account dashboard.

How do I get my final bill from my previous carrier?

If you have access to your previous carrier's online account tools you can download a PDF of your final bill.

Otherwise, wait a couple of weeks and you'll receive your final bill in the mail.

How should I submit my ETF documents?

The easiest way is to download a PDF of your final bill from your previous carrier's online account tools.

Failing that, you can either scan or take a clear photo of your final bill. Specifically, the page that details your early termination fee(s).

In either case, upload the document using the ETF relief form and you're on your way.

I submitted my ETF documents. When will I see my Ting credit?

Please give us two business days to process and post your ETF relief credit to your account. If we need any clarification, we'll be in touch using the phone number or email address you provided.