Service

Porting

What will I pay with Ting?

Unlike a typical mobile plans, what you pay adjusts up or down based on what you use. Customers routinely report 40 – 60% savings as compared with their previous mobile service.

Can I bring my own device?

Absolutely. Any Sprint device on the Ting BYOD whitelist can make the move to Ting. There is no activation cost associated.

Do you have the iPhone?

We do not currently offer the iPhone for sale. That said, iPhone 4S and previous devices that were purchased from Sprint but that aren’t currently active can be brought over under the bring your device to Ting program.

Do you have the X device?

We have a wide selection of feature phones, smartphones and data devices available buy new. We also have several used and refurbished devices available. You’re welcome to bring a Sprint device to Ting too! Heck, we’ll even help you sell your current device if it helps you to come over to mobile that makes sense.

Do you offer free voicemail, caller ID etc. etc.?

Yes. We believe these services should be a part of mobile service and it doesn’t feel fair to charge extra for them. You can opt to turn these services off in your Ting account control panel if you don’t want them.

Can I tether my device or use it as a hotspot?

If your device is capable of tethering and / or Portable Hotspot, by all means go ahead. We figure data is data and how you choose to use that data is up to you. You can turn off tethering / portable hotspot capability for any phone under your account in the Ting online control panel.

Do you do free mobile to mobile? Free incoming calls? Evenings and weekends? Bundles? Etc. etc.?

Ting charges one fair and affordable price for minutes, messages and megabytes. We don’t mess around with free this and free that. In the end, someone has to pay for stuff that’s “free.” We prefer to be completely up front about what you pay rather than trying to entice you over with this thing for free by backloading or artificially inflating that thing.

Do you offer device subsidies, $0 or deeply discounted phones?

No. To offer $0 or deep discount smartphones, we’d have to recoup money with contracts and contract early termination fees, inflated minute, message and megabyte costs and all sorts of other unsavoury things that go against everything we believe in.

Can I have more than one device on my plan?

Absolutely. Have as many devices as you want on one plan, all sharing pooled minutes, messages and megabytes. Each active device on your account costs $6/mo..

Do you do family plans? Business plans?

Ting is perfect for families and businesses. You can have as many devices as you want on one account sharing pooled minutes, messages and megabytes. Each device on an account costs $6/mo. and Ting rates actually get better the more you use.

Is Ting right for me?

We hope so. If you’re like many US mobile phone users, you’re probably overpaying for mobile service you don’t actually use. With Ting, you only pay for what you use and we provide the account tools that put you in control. While “unlimited” plans do work for some people, the majority would do much better under the Ting model. Grab a current wireless bill or two and try the Ting savings calculator to confirm whether you’re in that majority.

And if Ting isn’t right for me?

We want you to be happy (no, seriously). Whether that means happy with Ting or happy elsewhere. If for whatever reason you don’t love Ting after trying us out, we’ll work our butts off to make it right.

If we’re just not for you, we’ll respect your choice. Cancelling your Ting account is easy and we don’t hide the cancel link on some obscure page on our website; it’s right there, in your account control panel. As we don’t believe in locking customers in with contracts, there are, of course, no early termination fees or other BS.

We’ll miss you, though…

Service:

What if I need phone support?

Ting telephone support is available any time Monday to Friday from 8am to 8PM ET at 1-855-846-4389 and on Saturday and Sunday from 12pm to 8pm ET. Give us a call and a real person will pick up the phone. More to the point though, that person will be friendly, eager to help and empowered to answer your questions or solve whatever problems may arise. No phone trees or robot receptionists and certainly no scripts or time limits. In other words, it’s not like any other mobile phone service support help desk.

Do you have coverage in My Town, USA?

Ting is an MVNO on Sprint’s nationwide network. If you have a strong Sprint signal where you are then absolutely, yes. There are a few places where mobile networks have yet to properly reach though, alas. Check the Ting coverage map for your neck of the woods.

How do I cancel my account?

If we’re just not for you, we’ll respect your choice. Cancelling your Ting account is easy and we don’t hide the cancel link on some obscure page on our website; it’s right there, in your account control panel. As we don’t believe in locking customers in with contracts, there are, of course, no early termination fees or BS.
Just pay for whatever minutes, messages and megabytes you used in your last month of service and you’re off.

Can I suspend my service / account?

We don’t offer the option to suspend your service. If you’re not incurring any use on your phone or data device, you won’t be incurring any expense. You will continue to pay the $6/mo. per device to keep your phone active on the network however.

When will I get access to the LTE network in my area?

Have a look at our coverage map. We’ll be able to offer LTE service at the same time Sprint begins doing so. LTE coverage will begin in major city centers and will build out from there.

Porting:

Should I cancel my current service before porting my number to Ting?

No, you must keep your account with your previous carrier active when porting your number to Ting. Otherwise, you risk losing your current phone number. Your account with your previous service provider will automatically be cancelled when the port completes.

How long does the porting process take?

Porting a number to Ting takes 24h or less.

What happens to my current service after I transfer my number to Ting?

Once the number port (transfer) is complete, your account with your previous service provider will automatically be cancelled. You’ll receive your final bill from said carrier and then, you’re free!

 

Do you have a question that we haven’t answered? Feel free to get in touch! help@ting.com, help.ting.com or at 1-855-846-4389 anytime between 8am and 8pm ET Monday to Friday.