When will my device arrive?
Most orders for in stock items ship out the same day if placed before 4pm Eastern. Shipping times vary depending on which shipping option you choose and where you are located. Delivery normally takes up to five business days for our standard shipping option. We use FedEx Home for most device orders and USPS Priority Mail for most SIM card orders. Depending on your area, FedEx Home normally delivers Tuesday through Saturday and the USPS normally delivers Monday through Saturday.
Do you offer express shipping?
Yes. During checkout, you'll have the option to choose FedEx Express Saver (which normally takes up to three business days) or FedEx 2Day (which normally takes two business days). FedEx Express delivers Monday through Friday.
Do you offer $0 phones?
No. As we don't deal in contracts, we also don't deal in $0 or otherwise heavily subsidized devices.
Can I get device insurance for my purchase?
Device insurance is not something we currently offer. However, you can certainly get insurance through a third party if you choose.
Does Ting offer a guarantee for devices I purchase?
Absolutely. If you have any trouble with a device you've purchased from Ting, please get in touch and we'll make it right.
Why are you asking if the address I supplied is a business or residence?
We ask this question because it affects shipping. Shipping to a residential address means after-hours and sometimes weekend delivery. Shipping to a business address means packages arrive Monday to Friday in the 9-5 hours.
How do I activate my device?
Activating a device on Ting is easy. Head straight to ting.com/go
, or click the Activate link
in the navigation once you've got your device.
Can I move my existing phone number to this new device?
Absolutely. If you're moving from another carrier to Ting you have the option to "port" (bring) your number along. Once you have your Ting device in hand, head to ting.com/go
or click the Activate link
in the navigation to get started.