UPDATE 2: We’ve put together a program to make it right for people who are caught on the wrong side of Sprint’s Financial Eligibility Check (FEC). All the details are in this blog post: Offer for customers who bought a device that has failed the financial eligibility check.
UPDATE: Sprint’s Financial Eligibility Check (FEC) that runs prior to a device being activated with an MVNO like Ting, has been very poorly implemented. Customers of MVNOs are the ones bearing the brunt of this poor implementation. We are very sorry.
Just because your device is being rejected right now doesn’t mean it can never be activated on Ting. You may just seeing the effect of this poor implementation. Even some devices purchased unlocked, directly from the manufacturer (e.g some Nexus 5 and 6, iPhone 6 and 6 Plus, Moto X / G etc. devices) are coming back as being “financially ineligible” from Sprint. They are, quite obviously, not financially ineligible as they weren’t purchased from Sprint.
Because of the poor implementation of this new Sprint program, we’re not seeing data which would help us to determine which of these FEC rejections are valid catches of devices that do, in fact, still have some kind of financial obligation to Sprint, and which are being erroneously flagged despite the fact that Sprint has no claim on them.
We’re chasing down all the information we can get our hands on and we’ll keep this blog post updated with the latest news as we get it.
Until recently, the Ting BYOD program has been limited to devices that are Sprint compatible and that Sprint has had in the market for over a year. Today, all of that changed. Spurred on by the new industry unlocking rules we discussed last week, Sprint changed their policy. Now, there are fewer limitations on which devices can be brought to an MVNO that uses the Sprint network, like Ting.
Under the new BYOD rules, the only requirements are that the device being brought to Ting be Sprint network compatible and also be in good financial standing with Sprint. That is to say, fully paid for, not reported lost or stolen and not tied to an account with an outstanding balance.
It’s a much more sensible system all things considered.
That’s the good news.
The bad news is that some devices that previously would have had no trouble coming to Ting are now being blocked from making the move, basically because the owner hasn’t paid his or her final bill… most likely because they haven’t actually received that final bill. Yeah.
As it stands, if you bought a Sprint device on a contract, you will have to settle up your bill or any other outstanding balance with Sprint before we can activate the device on Ting. Until your final bill is paid in full, Sprint will block your device from being reactivated. This complicates things if you’re looking to move your Sprint device to Ting at the same time you move your Sprint number to Ting. It’s a classic (very annoying) catch 22.