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Ask an Exec: How can a town make itself more attractive to a fiber ISP?

Fiber infrastructure is the new major highway project, connecting smaller cities and towns to the world and leveling the playing field. Stands to reason, cities and towns across the US want it.

So, how does a town make itself more attractive to a fiber Internet provider like Ting or Google Fiber? Elliot Noss, CEO of Tucows, has a few ideas to share. For starters, towns need to know their municipal assets and access policies. Towns should also be coming to the discussion with the sense that crazy fast fiber Internet is a thing they need in order to keep pace; Ting doesn’t want to spend a lot of time convincing people that symmetrical gigabit Internet is important infrastructure.

Behind the scenes: Managing phone orders with Nicole

If you’ve ever ordered a phone from Ting, chances are Nicole’s taken a look.

Nicole, known as “Nickle” here at Ting, is our Order Specialist, helping manage the day to day ordering of smartphones in the Ting shop, while monitoring fraud, replacements and more.

Like last week’s behind the scenes, we took a trip to our brand new office in St. Catharines, Ontario and chatted with Nickle about her role here at Ting, why she enjoys working here and a memorable customer experience.

How was your most recent experience with Ting customer support? We’d love to hear about it in the comments.

Do data caps endanger cord cutting?


Data caps are in the news once again with Comcast’s announcement that all Xfinity Internet users will soon have a 1TB data cap with overage charges applied to data use beyond the cap. As an alternative to the overage charges, Comcast is also offering an unlimited data plan at an additional cost. The announcement came about the same time the FCC approved the merger of Charter and Time Warner Cable but added a requirement that they cannot impose a data cap for seven years.

Let’s talk about what data caps do what this means for cord cutters.

Ting tip: Minimize mobile data usage in Netflix

 If you’re with a pay-for-what-you-use provider like Ting, lowering your monthly bill is easier than you think. Each week, we’ll share a simple, useful mobile trick. No fluff – just the tips.

Unlike Amazon Prime Instant, there is currently no way to download Netflix shows over a Wi-Fi connection and watch them on your phone or tablet when you’re out and about. Reducing the amount of cellular data that can be used, however, is now easier than ever in the Netflix app.

Streaming video over a mobile data connection will use a considerable amount of data, even for just a 30 minute show. Fortunately, Netflix has added cellular data controls to its Android and iOS apps, letting you choose between a variety of video quality settings. According to Netflix, selecting the “Low” setting for 30 minutes of video will use approximately 125 megabytes of data (~4 MB a minute).

The next time you’re out of a Wi-Fi zone and can’t wait to watch the next episode of Daredevil, Unbreakable Kimmy Schmidt or BoJack Horseman, navigate to the Netflix settings page and take complete control over your cellular data usage.

Simple instructions are listed below.

Ask an Exec: What’s to stop another provider trying to take over a Ting town?

Incumbents are taking notice in some Ting towns. What’s to stop them trying to lay fiber and compete on a more even playing field?

Elliot Noss, CEO of Tucows, has a few thoughts on the fiber first-mover advantage. While there aren’t many others doing what we’re doing right now, there’s plenty of room for growth and competition.

Ting Unboxing and a giveaway: Samsung Galaxy S7


The Samsung Galaxy S7 has improved on a tried and true formula to offer its best smartphone yet. Latest updates include a brand new camera, improved Snapdragon system chip, removable storage and a waterproof shell – no charging port cover required.

If you consider a 5 inch display to be the perfect phone size, you’ll love the Galaxy S7. Its 5.1 inch Quad HD display with 576 pixels per inch is fantastic, enclosed in rounded black glass and an aluminum frame that feels as exceptional as it looks.

Running the latest version of Android, 6.0 Marshmallow with a 3,000 mAh battery inside, the Galaxy S7 provides buttery smooth performance that’ll last a full day with ease.

Take a closer look at the Galaxy S7 in our unboxing below and through the Ting shop listing, currently available for purchase on the Ting CDMA (Sprint) network.

Ting is also giving away two brand new Samsung Galaxy S7 smartphones! One giveaway is being hosted on the Ting Facebook page while the second is through our friends at Android Police. Learn more and enter to win on the respective pages.

Congrats to Patrick G, our lucky Facebook winner.