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Behind the Scenes: Customer service with Isabel

Meet Isabel, Ting’s one and only Documentation Specialist. Once a Customer Advisor, Isabel now takes a more backseat role creating help articles for customers on the Ting Help Center.

If you’ve ever used to activate a device or solve a problem, Isabel’s got your back. From activation guides, porting help, error codes and more, she plays a vital part in sharing technical knowledge with our customers.

In today’s Behind the Scenes, Isabel talks Ting and what it’s like to work here, along with describing some memorable experiences on the phone!


Thanks for watching and stay tuned for more Behind the Scenes coming soon!