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Holly Springs, meet City Manager, Todd Rubin

Ting Guy

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Meet Ting’s new City Manager for Holly Springs, Todd Rubin.

He wants to be known around town as the “Ting Guy.” So as the face of Ting, he’ll be attending community events and he’ll be sparking conversations about high-speed fiber Internet. He’ll be the one to talk to if you’re curious about the work Ting is doing here in Holly Springs. He’ll also be liaising with local government, utilities and other representatives so things continue to run smoothly with the network roll-out.

He certainly has his work cut out for him as fiber network construction has begun and pre-orders continue to flow in. But we feel Todd’s got what it takes to be an outstanding ambassador for the Ting brand — as well as for the town of Holly Springs — since he’s passionate about both.

Hello, St. Catharines

As Ting has grown, so has our need for space.

About a year ago, we opened a brand new office specifically for Ting customer support. About an hour and a half away from Tucows’ main location, St. Catharines is a hotbed for tech talent and the perfect place to find eager, smart and friendly Customer Advisors.

Offering a relaxed, modern environment, Ting’s new space has everything our agents need to put their best foot forward. A state-of-the-art kitchen and video game lounge are just a couple of the perks of working from the St. Catharines office (let Nicole and Deb tell you more in our latest Customer Advisor spotlights).

Find out why we chose St. Catharines for our new support space and get a glimpse of the office in our video below. You’ll hear from Marco Marino, Economic Development Officer for the City of St. Catharines, along with Ross Rader, Ting VP of Customer Experience.

A pitch of a different kind

Ting’s VP of Networks is invited to throw out the first pitch at a Holly Springs Salamanders game. Will he do the Ting name proud? Or will he pull a Baba Booey?

Ting customer spotlight: Ryan M.

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A few weeks ago on the Ting Facebook page, we shared one of our weekly discussion posts and received some great comments from our Facebook fans. One of our customers, Ryan, responded to the post and was randomly selected as a lucky winner of a $25 Ting service credit. (If you’d like the chance to win some credit and/or Ting swag every week, Like us on Facebook.)

After adding $25 to his account, we noticed Ryan had been a Ting customer for over two years and had racked up a ton of referral credit since making the switch. As a veteran user, we asked Ryan if he would be interested in chatting with us about his experience with Ting, to help those who may be apprehensive about leaving a well-known provider for a low-cost cell phone carrier like Ting.

Fortunately, he was happy to speak with us! Ryan was eager to share his story, from his initial reasons for leaving AT&T to his current thoughts about Ting mobile service and more.


Behind the scenes: Managing phone orders with Nicole

If you’ve ever ordered a phone from Ting, chances are Nicole’s taken a look.

Nicole, known as “Nickle” here at Ting, is our Order Specialist, helping manage the day to day ordering of smartphones in the Ting shop, while monitoring fraud, replacements and more.

Like last week’s behind the scenes, we took a trip to our brand new office in St. Catharines, Ontario and chatted with Nickle about her role here at Ting, why she enjoys working here and a memorable customer experience.

Behind the Scenes: Getting social with Deb

Meet Deb, a Customer Support Advisor working from our brand new Ting office in St. Catharines, Ontario.

Outside of chatting with customers and helping them any way she can, Deb leads the social committee. From soup days to group outings and much more, her team is always cooking up great ideas to help create a fun and relaxing work environment for everyone at Ting.

Hear more about Deb’s role as head of the social committee and take a sneak peek at our snazzy new office in behind the scenes below.


How was your most recent experience with Ting customer support? We’d love to hear about it in the comments.