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Ting Customer Q & A – Emmett Hoops

Emmett Hoops

Ting customer since: May 2012
Previous carrier: Virgin Mobile
Monthly savings with Ting: min. $55/mo.

Where did you first hear about Ting?:

It was mentioned in a Google+ thread on cell phone outrages.

What was it about Ting that resonated with you and made you want to switch?:

Everything about Ting tells me that the company is on my side. In fact, I feel it’s not a side: I feel Ting and I are a team, beating the high cost of cell phones together.

Were you in contact with a mobile carrier before you made the move to Ting? How long was left? What did that translate to in early termination fees?

: I had been with Sprint for 10 years, then with Virgin. I had to pay a $70 fee to Sprint because I left two months early.

What kind of savings are you seeing with Ting, month over month?:

I am saving a minimum $55 a month over Sprint; $14 a month over Virgin. (Virgin is the absolute worst for coverage. They have NO roaming agreements.)

How many phones and/or data services do you have on your Ting plan?:

1

When you explain Ting to your friends, family and/or random passers by, what do you say?:

I tell them my story, especially how I was refunded money because I didn’t use 1 GB of data (I used 37 MB.) I offer to show them my account statement if we’re near a computer. Otherwise I try to get them to understand that they have alternatives. (That’s harder than I thought.)

Are you happy you made the move to Ting? Care to elaborate?:

I could not be happier with a phone company than I am with Ting. I feel they have a sense of humor — the press release in June about coming out with a data sharing plan four months earlier was pretty dang hilarious — and I never, ever expected to get money back for data I did not use. Once I had a technical question, and called customer service. I got a human being who spoke flawless English, all without pressing A this, C that, “your business is very important so please wait” kind of stuff. Being with Ting is the best choice I’ve made in communications technology, ever.

What should we be doing better?:

Better? Ting? Tucows? Well, I’d have to say that while I’m more than happy with the voice and text coverage, data roaming would be nice too. I realize that it’s inordinately expensive; indeed, it’s the biggest topic these days in cell service. However, I believe that Ting and I are on the same side, so I know they’re looking at ways of providing data roaming — and that if they (we) find an attractive price, we’ll have it available.

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