Ting Customer Q&A – Chris Bolton

By Sarah Georges

Chris Bolton

Ting customer since: June 2012
Previous carrier: Sprint
Monthly savings with Ting: Now has two devices on one plan for the same price as his one-device Sprint plan.

Where did you first hear about Ting?:

On Hacker News awhile back, I believe.

What was it about Ting that resonated with you and made you want to switch?:

Well designed website with a clear message of what Ting was trying to achieve and what kind of service it was providing to potential customers.

Were you in contact with a mobile carrier before you made the move to Ting?:

My contract with Sprint ended naturally.

What kind of savings are you seeing with Ting, month over month?:

It’s not a whole lot cheaper, mostly due to my heavy data usage, but for someone with lighter data usage the voice and text plans are phenomenal. Not to say the data plan is bad or expensive =P. I should also mention, however, I’m now paying for two people in place of just myself for about the same price, so pretty awesome when you consider that.

How many phones and/or data services do you have on your Ting plan?:

2

When you explain Ting to your friends, family and/or random passers by, what do you say?:

That they /will/ save them cash and have bar-none the best customer service ever. I’m not actually sure words can convey the breadth of the distance between the customer service quality of Ting compared to other carriers.

Are you happy you made the move to Ting? Care to elaborate?:

Definitely. As I said above, less money for better service. What else can you ask for?

What should we be doing better?:

The only qualm I’m come across is that the pricing model isn’t exactly “pay for what you use” as advertised. It’s pay for whatever price block you fall into. For example, if I happen to use 1,100MB of data this month, I’m bumped up from $24 to $42 and pay for 2000MB, even if I only went over the limit by 100MB. Smaller blocks or actual pay for what you use would be better, but I can see how this might be a better business model for Ting.

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