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Ting Customer Q&A – James Foster

James Foster

Ting customer since: Feb 2012
Previous carrier: Verizon
Monthly savings with Ting: $70/mo

Where did you first hear about Ting?:

I was sitting down with my wife, debating between taking Verizon’s lowest family plan, and giving Sprint a try. While she was fiddling with plan pricing, I was browsing Slashdot (like always). They had a feature about a new wireless company started by Tucows (a name I remembered from the good ol’ days before the .com crash). After looking into Ting a little bit, we made the obvious decision to switch.

What was it about Ting that resonated with you and made you want to switch?:

Being a technology enthusiast, I have an endless number of rants on the stupidity of America’s wireless carrier situation. While I understand that putting up the infrastructure for these things is expensive, the prices these guys charge are absolutely ridiculous. When I first looked at Ting’s pricing structure and easily understood “however many devices you want, man” attitude, I was basically sold. I don’t mind paying a bit more for my device if I’m allowed to do whatever I want with it and pay a fair price to use all its features.

Were you in contact with a mobile carrier before you made the move to Ting? How long was left? What did that translate to in early termination fees?:

Our Verizon contract had just ended and we were no longer going to get a discount due to my wife switching jobs. We were going to be paying over $120 a month for dumbphones. If I had known about Ting earlier, I can guarantee I would’ve terminated.

What kind of savings are you seeing with Ting, month over month?:

Our old Verizon bill was about $105 a month for two terrible feature phones. My screen was broken, and my wife’s phone had many glitches. Our Ting bill, for 2 very capable smartphones, averages about $35 a month. We once had to pay $45 because I accidentally used a bunch of extra data that month. No tears were shed from that incident.

How many phones and/or data services do you have on your Ting plan?:

Two LG Optimus S’s. We love them both.

When you explain Ting to your friends, family and/or random passers by, what do you say?:

“Ting is a company comprised entirely of real people. When you call their single phone number, a pleasant-voiced human answers the phone. When you look into their forums to get an idea of their culture, they have a section on Android Hacking. When you actually use your phone, you are charged in a way that resembles what you’d charge your friends if you ran a wireless company. Ting is an almost blinding ray of sanity and choice in dark realm of mediocrity.”

Are you happy you made the move to Ting? Care to elaborate?:

I could not possibly be happier. I have a tinker-friendly phone running a custom operating system and a bill most would think is being subsidized by the government. My wife and I had a baby only moments before losing both of our jobs. We have literally been running on fumes every month. Ting has been one of the brightest patches of this troubling phase in our lives. With the bills being so low and the service so reliable, I have never once had to worry about whether or not I’ll have a phone number potential employers can reach me. Not to mention the fact that they’re Android phones, so I’m never more than two taps away from a fun game to help relax. My only fear is that (god forbid) Ting will assimilate so many happy customers that Sprint will get mad and quash them.

What should we be doing better?:

I really only have one tiny, insignificant issue with Ting. When are you guys going to make an android app/widget that lets us monitor our account’s usage across devices? If you get that implemented, I would literally be in wireless heaven.