Ting Customer Q&A – Justin Greer
Sarah Georges • October 27, 2012if( has_post_thumbnail( $post_id ) ): ?>
Ting customer since: March 2012
Previous carrier: Sprint
Monthly savings with Ting: $80/mo.
Where did you first hear about Ting?:
On the forums of a rival MVNO
What was it about Ting that resonated with you and made you want to switch?:
It was more in line with what I wanted as far as a “pay-as-you-go” carrier, whereas the business model of the other potential alternative wasn’t flexible enough for my needs. Ting really hits the sweet spot for me as far as allowing me to use as much as I need and metering my usage to keep costs low.
Were you in contact with a mobile carrier before you made the move to Ting?:
I was on Sprint, and I felt they were charging me way too much for the service they were providing. I did hang on until the end of my contract, so there were no early termination fees incurred.
What kind of savings are you seeing with Ting, month over month?:
Now that our phones are paid for, we end up saving about $80 a month.
How many phones and/or data services do you have on your Ting plan?:
We have two phones.
When you explain Ting to your friends, family and/or random passers by, what do you say?:
I tell everyone that the service is well worth it, and although you have to buy the phone up-front, the savings you get from the service will pay for it in no time flat.
Are you happy you made the move to Ting? Care to elaborate?:
I am positively ecstatic that I found this carrier and made the switch. The service is awesome, the price is even better and the customer service tops it off. Add to it that you guys are communicating with the customers on a regular basis, and I have nothing but great things to say about you guys. Thanks a bunch!
What should we be doing better?:
You have already addressed the main issue I have, which is the lack of high-end, latest and greatest phones. As I have said, you have spoken to this in a few blog posts, so I am satisfied otherwise.