Ting customer Q&A – Tom Kostera Sarah Georges • July 30, 2012 if( has_post_thumbnail( $post_id ) ): ?> endif; ?> Tom Kostera Ting customer since: Apr 2012 Previous carrier: Sprint Monthly savings with Ting: About $104/mo. Where did you first hear about Ting? Ting was suggested to me in a webforum that I belong to, in the general discussion section of AR15.com What was it about Ting that resonated with you and made you want to switch? I was close to the end of my contract with another carrier and was looking for a no contract option. After investigating Ting, I was very happy to find that you used usage-based pricing, as we had been on an unlimited plan that was way more than we needed. I had looked at changing plans with my former carrier, but the lower thresholds wouldn’t have done much to save any money, and in some cases, would have been even more expensive. Ting offers a pricing structure that allows me to structure my usage and billing as I see fit. I am also very happy that Ting offers voice roaming, as that was a show stopper for me on the pre-paid carriers that I had also been researching (Virgin, etc) Were you in contact with a mobile carrier before you made the move to Ting? How long was left? What did that translate to in early termination fees? I am a former Sprint employee and had been using Sprint service for over 8 years. At the time I was made aware of Ting, I was very close to the end of my latest contract and actively shopping for a new carrier or better pricing option. I had no termination fees to pay. What kind of savings are you seeing with Ting, month over month? I had a total of two devices (my wife and I) on the Sprint Everything Data Family Plan. Including taxes and fees, I was paying $147 a month to Sprint. After I switched to Ting, my monthly bill ranged from $23 to $62 a month as I experimented with the plans and got used to using our wifi connection at home to reduce data usage. I have settled into a constant $43 a month (including taxes and fees). I’m extremely happy with my savings of $104 a month. How many phones and/or data devices do you have on your Ting plan? 2 When you explain Ting to your friends, family and/or random passers by, what do you say? There is some confusion when they see a Sprint logo on my phone. We have deregulated natural gas service in our area, so I explain it to them using that model, as it is one that they are familiar with – a company providing service over another company’s infrastructure and competing on pricing and service. The message is usually well-received, but the upfront purchase of the phones seems to be an impediment to those who have known nothing but subsidized hardware. Even after taking them through your savings application and factoring in the hardware pricing over a 2 year term, many seem hesitant to make the leap. I don’t know if it’s a byproduct of the bad economy or being used the carrier “candy” or both. Are you happy you made the move to Ting? Care to elaborate?: Yes, I’m very happy with the switch to Ting. The pricing can’t be beat for how we use our phones and while I have only had to interact with customer service twice (both times with questions, never a problem), I have found them to be pleasant and knowledgeable. I love that there is no phone tree to go through and live person who works in the United States is eager to answer my question with no drama. What should we be doing better? I don’t think that anything that I would suggest is something that you can control. There are some dead-spot issues with the Sprint network and I would love to see data roaming. As a former employee, the Sprint network is the Sprint network and while there may be incremental slow improvement in coverage, they have never been really responsive to complaints of dead spots. There are some just outside the Sprint campus in Overland Park, KS that have been there for years! Also, I understand that data roaming is insanely expensive when dealing with the carriers, so while I would love to have it, I understand that it’s not going to happen.