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Ting customer spotlight: Josh P

The Ting subreddit is a space for ongoing conversations about Ting and the US mobile industry in general. From questions, suggestions, shout-outs, Ting hacks and much more, it’s a great place to get quality, honest information about Ting.

Recently, Josh was looking around for cheaper cell phone alternatives and stumbled upon Ting on reddit, realizing it would integrate well with his Google Voice + VoIP landline combo and save him $35 a month in the process. After making the switch, Josh took to the Ting subreddit to share his setup with other redditors and explain why Ting was the perfect fit.

We were intrigued by this “communication trifecta” Josh mentioned and reached out to see if he’d be up for a chat. Josh was glad to tell us more of his story, explaining how this phone system works, the reasons he likes Ting, how much he’s saving and more.

Why did you initially decide to switch mobile providers?

I was looking for a way to save some money. I tried out a couple different pay as you go plans and I really didn’t like any of them.

How did you find out about Ting?

I was looking at Google Fi when I came across a post on reddit about Ting. I like the idea of paying for what you use and not what you might use.

What specifically did you find was different from Ting vs other providers?

The rates are nice. I like that your bill starts off at $6 and you get to chose how much it will be at the end of the billing cycle. If I go a month without using any texts I don’t have to pay for text service. You can’t do that with other carriers.

You mentioned on reddit that you’ve hit the “communication trifecta” after discovering Ting. Can you explain this further?

obihai200So the communication trifecta is a combination of Ting, Google Voice, and an Obihai 200. You can install Google Hangouts on your Ting phone and use the app to make texts and calls over Wi-Fi using a Google Voice (GV) number. You can also buy an Obihai for your house to use as a landline. The Obihai supports Google Voice for free so all you need to do is set up a GV number then connect it to your OBi device.

You can have all your Google Voice calls forwarded to your Ting phone so that you won’t miss any. It also allows you to send your Ting calls to GV voicemail so you only have one voicemail account. So, for example, when someone calls my GV number my home phone rings and my cell phone rings. If someone calls my Ting number only my cell rings.

I know it’s a little complicated but it can save you money. Anytime I have Wi-Fi I make calls through Hangouts because it doesn’t use any of my Ting minutes, it’s free. Same with texts. Now let’s say I’m close to moving up to the next text tier on my Ting phone but I still have data left. Instead of sending a text through my cell number I’ll send texts through Hangouts. That way I can use my remaining data instead of moving to the next text tier.

“If I go a month without using any texts I don’t have to pay for text service. You can’t do that with other carriers.”

With this combination, how much are you saving per month compared to your previous mobile provider?

I’m saving $15 a month on the landline for sure. I used to pay $45 a month for cell service and now I pay a little less than $25 with Ting.

Any other ways you take advantage of technology to lower your monthly bill?

Nothing I can think of at the moment. But I would like to say this, I came to Ting to see if I could save some money on my cell phone bill and I’m happy to say I have. But the money is not the reason I love Ting so much. The reason I like Ting so much is because of the customer service. They will go out of their way to help you and they are the nicest people to deal with.

As a new Ting customer, what do you like about Ting so far, and what do you think we could do better?

Like I mentioned before, Ting customer support is awesome.

I’m not sure what Ting should do to improve, but I know what you shouldn’t do. Don’t open up any brick and mortar stores, too much overhead. Oh, people should know that you can buy Ting SIM cards at Kroger – a lot of people don’t know that.

If you could have any phone on the market, what would it be and why?

Google is about to announce a new Pixel phone next month. That’s the phone I want. I like my phone to come without bloatware and Google phones are always stripped down. I’m also big into installing custom ROMs and Google phones are easy to unlock and always have a big development community. Right now I have a OnePlus 2 which also have a huge dev scene!


Thanks to Josh for taking the time to speak with us. For more Ting customer stories, hit the #TeamTing or Customer Q&A tag.