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Can I keep my phone number? Yes, you can. Here’s how.

keep phone number when you switch to Ting Mobile

How to port over to Ting Mobile, keep phone number

You can keep your current phone number when you switch to Ting Mobile. In industry parlance, we call this “porting” a number. This article will walk you through the basics of keeping your current phone number when you grab a Ting Mobile SIM card and activate it.

Our port process is pretty easy, but if you run into any trouble along the way, we’re here to help by chat, email and phone.

A couple “need to knows” before you get started

  • Don’t cancel your current service just yet. A phone number has to be active in order for us to port it.
  • Give it a little time. Phone numbers can take up to 24 hours to transfer, but we usually see them come through pretty quickly in just a few hours in the same business day. Before you start your transfer process make sure you don’t need to be immediately reached on your cell.

How to port to Ting Mobile

Follow our three-step guide below.

Step one: Grab a Ting Mobile SIM

Ting Mobile SIM card wants you to keep phone number when you switch

To get started, you’ll need a Ting Mobile account with a device tied to it. In most cases, this will probably be a Ting Mobile SIM card.

If you want to bring a phone, just check your device compatibility and buy a SIM card in the Ting Mobile Shop that suits your phone’s network preference. Ting Mobile is offered on three nationwide LTE networks, including the nation’s largest and most reliable. 

When you purchase a SIM card, you’ll be prompted to create a Ting Mobile account. Wait for your SIM to arrive and when it does, you’re ready to activate.

Step two: Start your port to Ting Mobile

Hand holding phone giving a thumbs-up in chat bubble.

You’ll need a few things to keep your current number when you start your port process.

    • Your phone number (almost goes without saying)
    • Your account number with your previous provider
    • Port out pin/password. You can find details about how to find this information for your carrier in our porting by carrier help article.
    • Billing info

Once you have all the info above, log in to the account you created and select your new SIM from your Device list. Your SIM will be listed as inactive.

Click activate on your device and then follow the prompt to set up a number. You’ll want to pick the option, Bring a number you already have.

Fill out the form with all the info above and that’s it, your number transfer will be underway.

Step three: wait for your transfer to finish

Like we said, your transfer can take up to 24 hours, but it’s usually done within the same business day. Once your transfer comes through, you’re ready to start using Ting Mobile.


Check in with your old provider

While your previous service needs to be active to move your number to Ting Mobile, don’t forget to cancel it after you’ve transferred. If you port away and don’t have any other lines or services with the “losing carrier” your account should be canceled automatically. It’s best to check in and make sure you’re all canceled, just to be doubly safe.

Get a Ting SIM for $1

Get a Ting SIM for $1

Try Ting Mobile for yourself on your existing phone. Grab a SIM card for $1 and only pay for what you actually use.

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