How to port over to Ting, keep phone number
You can keep your current phone number when you switch to Ting. In industry parlance, we call this “porting” a number. This article will walk you through the basics of keeping your current phone number when you grab a Ting SIM card and activate it.
Our Ting port process is pretty easy, but if you run into any trouble along the way, we’re here to help by chat, email and phone.
A couple “need to knows” before you get started
- Don’t cancel your current service just yet. A phone number has to be active in order for us to port it.
- Give it a little time. Phone numbers can take up to 24 hours to transfer, but we usually see them come through pretty quickly in just a few hours in the same business day. Before you start your transfer process make sure you don’t need to be immediately reached on your cell.
How to port to Ting
Follow our three-step guide below.
Step one: Grab a Ting SIM
To get started, you’ll need a Ting account with a device tied to it. In most cases, this will probably be a Ting SIM card.
If you want to bring a phone, just check your device compatibility and buy a SIM card in the Ting Shop that suits your phone’s network preference. Ting is offered on two nationwide networks, GSM and CDMA and your phone probably has a preference of one over the other. If your phone is GSM you have to buy a SIM but if you’re CDMA, only LTE-capable phones require SIMs.
When you purchase a SIM card, you’ll be prompted to create a Ting account. Wait for your SIM to arrive and when it does, you’re ready to activate.
Step two: Start your port to Ting
You’ll need a few things to keep your current number when you start your port process.
- Your phone number (almost goes without saying)
- Your account number with your previous provider
- Port out pin/password. You can find details about how to find this information for your carrier in our porting by carrier help article.
- Billing info
Once you have all the info above, log in to the account you created and select your new SIM from your Device list. Your SIM will be listed as inactive.
Click activate on your device and then follow the prompt to set up a number. You’ll want to pick the option, “Bring a number you already have.”
Fill out the form with all the info above and that’s it, your number transfer will be underway.
Step three: wait for your transfer to finish
Like we said, your transfer can take up to 24 hours, but it’s usually done within the same business day. Once your transfer comes through, you’re ready to start using Ting.
Check in with your old provider
While your previous service needs to be active to move your number to Ting, don’t forget to cancel it after you’ve transferred. If you port away and don’t have any other lines or services with the “losing carrier” your account should be canceled automatically. Its best to check in and make sure you’re all canceled, just to be doubly safe.